Liam LOFTUS

Person

GALWAY, IE

People

Patents Grantslast 30 patents

Information Patent Grant
Conference recording opt-out notification and management
- Patent number 12,113,638
- Issue date Oct 8, 2024
- Avaya Management L.P.
- Liam Loftus
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
System and method for optimizing agent time
- Patent number 11,533,398
- Issue date Dec 20, 2022
- Avaya Inc.
- Liam Loftus
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for managing communication interrupts in an enter...
- Patent number 10,951,760
- Issue date Mar 16, 2021
- Avaya Inc.
- Thomas J. Moran
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for automated determining when to review an agent...
- Patent number 10,462,297
- Issue date Oct 29, 2019
- Avaya Inc.
- Liam Loftus
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for optimizing agent time
- Patent number 10,425,534
- Issue date Sep 24, 2019
- Avaya, Inc.
- Liam Loftus
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for managing communication interrupts in an enter...
- Patent number 10,356,242
- Issue date Jul 16, 2019
- Avaya Inc.
- Thomas J. Moran
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Device, system, and method for optimizing active transactions of an...
- Patent number 9,813,553
- Issue date Nov 7, 2017
- Avaya Inc.
- Edel Kelly
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for compatibility-based team formation
- Patent number 9,549,070
- Issue date Jan 17, 2017
- Avaya Inc.
- Neil O'Connor
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System for optimizing the monetization of outgoing video sessions o...
- Patent number 9,503,680
- Issue date Nov 22, 2016
- Avaya Inc.
- Neil O'Connor
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Workflow management in contact centers
- Patent number 9,083,799
- Issue date Jul 14, 2015
- Avaya Inc.
- Liam Loftus
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Providing user information and control over a contact within a cont...
- Patent number 7,564,962
- Issue date Jul 21, 2009
- Nortel Networks Limited
- Michael O'Keeffe
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
CONFERENCE RECORDING OPT-OUT NOTIFICATION AND MANAGEMENT
- Publication number 20230308304
- Publication date Sep 28, 2023
- Avaya Management L.P.
- Liam Loftus
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
PUBLICIZING MEETING SCHEDULE OVERRUNS TO CONSECUTIVE MEETING ATTENDEES
- Publication number 20230289739
- Publication date Sep 14, 2023
- Avaya Management L.P.
- Liam Loftus
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR DETERMINING AND MANAGING PROBABILITY OF ATT...
- Publication number 20230196301
- Publication date Jun 22, 2023
- Avaya Management L.P.
- Liam Loftus
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR OPTIMIZING AGENT TIME
- Publication number 20190379790
- Publication date Dec 12, 2019
- AVAYA INC.
- Liam LOFTUS
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR MANAGING COMMUNICATION INTERRUPTS IN AN ENTER...
- Publication number 20190289130
- Publication date Sep 19, 2019
- AVAYA INC.
- Thomas J. Moran
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Device, System, and Method for Optimizing Active Transactions of an...
- Publication number 20170118341
- Publication date Apr 27, 2017
- AVAYA INC.
- Edel KELLY
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
System and Method for Optimizing Agent Time
- Publication number 20160295018
- Publication date Oct 6, 2016
- AVAYA INC.
- Liam LOFTUS
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
System and Method for Compatibility-Based Team Formation
- Publication number 20160241716
- Publication date Aug 18, 2016
- AVAYA INC.
- Neil O'Connor
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR MANAGING COMMUNICATION INTERRUPTS IN AN ENTER...
- Publication number 20160212264
- Publication date Jul 21, 2016
- AVAYA INC.
- Thomas J. Moran
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
System and Method for Automated Determining When to Review an Agent...
- Publication number 20160205250
- Publication date Jul 14, 2016
- AVAYA INC.
- Liam LOFTUS
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
System and Method for Quality Monitoring and Agent Suitability in V...
- Publication number 20160205251
- Publication date Jul 14, 2016
- AVAYA INC.
- Liam LOFTUS
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Workflow Management in Contact Centers
- Publication number 20100002863
- Publication date Jan 7, 2010
- Nortel Networks Limited
- Liam Loftus
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Liam LOFTUS

Person

Patents Grantslast 30 patents

Conference recording opt-out notification and management

System and method for optimizing agent time

System and method for managing communication interrupts in an enter...

System and method for automated determining when to review an agent...

System and method for optimizing agent time

System and method for managing communication interrupts in an enter...

Device, system, and method for optimizing active transactions of an...

System and method for compatibility-based team formation

System for optimizing the monetization of outgoing video sessions o...

Workflow management in contact centers

Providing user information and control over a contact within a cont...

Patents Applicationslast 30 patents

CONFERENCE RECORDING OPT-OUT NOTIFICATION AND MANAGEMENT

PUBLICIZING MEETING SCHEDULE OVERRUNS TO CONSECUTIVE MEETING ATTENDEES

SYSTEMS AND METHODS FOR DETERMINING AND MANAGING PROBABILITY OF ATT...

SYSTEM AND METHOD FOR OPTIMIZING AGENT TIME

SYSTEM AND METHOD FOR MANAGING COMMUNICATION INTERRUPTS IN AN ENTER...

Device, System, and Method for Optimizing Active Transactions of an...

System and Method for Optimizing Agent Time

System and Method for Compatibility-Based Team Formation

SYSTEM AND METHOD FOR MANAGING COMMUNICATION INTERRUPTS IN AN ENTER...

System and Method for Automated Determining When to Review an Agent...

System and Method for Quality Monitoring and Agent Suitability in V...

Workflow Management in Contact Centers