Luciano Godoy Fagundes

Person

Sao Paulo, BR

People

Patents Grantslast 30 patents

Information Patent Grant
Custom communication actions based on environment analysis
- Patent number 11,502,862
- Issue date Nov 15, 2022
- Avaya Inc.
- Luciano Godoy Fagundes
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for creating a contextualized after call workflow
- Patent number 11,281,439
- Issue date Mar 22, 2022
- Avaya Inc.
- Luciano Godoy Fagundes
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for sending and receiving non-visual messages in...
- Patent number 10,924,894
- Issue date Feb 16, 2021
- Avaya Inc.
- Luciano Godoy Fagundes
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for customization of a local application
- Patent number 10,455,055
- Issue date Oct 22, 2019
- Avaya Inc.
- Luciano Godoy Fagundes
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Agent matching based on video analysis of customer presentation
- Patent number 9,451,087
- Issue date Sep 20, 2016
- Avaya Inc.
- Luciano Godoy Fagundes
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for delivering a contact to a preferred agent aft...
- Patent number 8,913,736
- Issue date Dec 16, 2014
- Avaya Inc.
- Joylee E. Kohler
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Automated, data-based mechanism to detect evolution of employee skills
- Patent number 8,831,206
- Issue date Sep 9, 2014
- Avaya Inc.
- Luciano Godoy Fagundes
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Scheduling an agent based on a contact center history
- Patent number 8,811,598
- Issue date Aug 19, 2014
- Avaya Inc.
- Luciano Godoy Fagundes
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Managing a contact center based on the devices available for use by...
- Patent number 8,774,393
- Issue date Jul 8, 2014
- Avaya Inc.
- Luciano Godoy Fagundes
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Agent selectable process for managing contact center communications
- Patent number 8,699,698
- Issue date Apr 15, 2014
- Avaya Inc.
- Luciano Godoy Fagundes
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Grouping of contact center agents
- Patent number 8,488,772
- Issue date Jul 16, 2013
- Avaya Inc.
- Luciano Godoy Fagundes
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Uncertainty-based key agreement protocol
- Patent number 8,295,480
- Issue date Oct 23, 2012
- Avaya Inc.
- Luciano Godoy Fagundes
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
SYSTEM AND METHOD FOR SENDING AND RECEIVING NON-VISUAL MESSAGES IN...
- Publication number 20200100072
- Publication date Mar 26, 2020
- AVAYA INC.
- Luciano Godoy Fagundes
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
CUSTOM COMMUNICATION ACTIONS BASED ON ENVIRONMENT ANALYSIS
- Publication number 20200076635
- Publication date Mar 5, 2020
- AVAYA INC.
- Luciano Godoy Fagundes
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR CREATING A CONTEXTUALIZED AFTER CALL WORKFLOW
- Publication number 20200034123
- Publication date Jan 30, 2020
- AVAYA INC.
- Luciano Godoy Fagundes
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR CUSTOMIZATION OF A LOCAL APPLICATION
- Publication number 20160294980
- Publication date Oct 6, 2016
- AVAYA INC.
- Luciano Godoy Fagundes
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
AGENT MATCHING BASED ON VIDEO ANALYSIS OF CUSTOMER PRESENTATION
- Publication number 20130272565
- Publication date Oct 17, 2013
- AVAYA INC.
- Luciano Godoy Fagundes
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR CONTEXT-SENSITIVE ADDRESS BOOK
- Publication number 20130254233
- Publication date Sep 26, 2013
- AVAYA INC.
- Luciano Godoy Fagundes
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Agent Selectable Process for Managing Contact Center Communications
- Publication number 20130223609
- Publication date Aug 29, 2013
- AVAYA INC.
- Luciano Godoy Fagundes
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Managing a Contact Center Based on the Devices Available for Use by...
- Publication number 20130216038
- Publication date Aug 22, 2013
- AVAYA INC.
- Luciano Godoy Fagundes
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Scheduling an Agent Based On a Contact Center History
- Publication number 20130202100
- Publication date Aug 8, 2013
- AVAYA INC.
- Luciano Godoy Fagundes
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR MANAGING AVATARS
- Publication number 20130166274
- Publication date Jun 27, 2013
- AVAYA INC.
- Luciano Godoy FAGUNDES
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR ANALYZING CONTACT CENTER METRICS FOR A HETERO...
- Publication number 20130041838
- Publication date Feb 14, 2013
- AVAYA INC.
- Luciano Godoy Fagundes
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
GROUPING OF CONTACT CENTER AGENTS
- Publication number 20120300920
- Publication date Nov 29, 2012
- AVAYA INC.
- Luciano Godoy Fagundes
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR DELIVERING A CONTACT TO A PREFERRED AGENT AFT...
- Publication number 20120183131
- Publication date Jul 19, 2012
- AVAYA INC.
- Joylee E. Kohler
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Luciano Godoy Fagundes

Person

Patents Grantslast 30 patents

Custom communication actions based on environment analysis

System and method for creating a contextualized after call workflow

System and method for sending and receiving non-visual messages in...

System and method for customization of a local application

Agent matching based on video analysis of customer presentation

System and method for delivering a contact to a preferred agent aft...

Automated, data-based mechanism to detect evolution of employee skills

Scheduling an agent based on a contact center history

Managing a contact center based on the devices available for use by...

Agent selectable process for managing contact center communications

Grouping of contact center agents

Uncertainty-based key agreement protocol

Patents Applicationslast 30 patents

SYSTEM AND METHOD FOR SENDING AND RECEIVING NON-VISUAL MESSAGES IN...

CUSTOM COMMUNICATION ACTIONS BASED ON ENVIRONMENT ANALYSIS

SYSTEM AND METHOD FOR CREATING A CONTEXTUALIZED AFTER CALL WORKFLOW

SYSTEM AND METHOD FOR CUSTOMIZATION OF A LOCAL APPLICATION

AGENT MATCHING BASED ON VIDEO ANALYSIS OF CUSTOMER PRESENTATION

SYSTEM AND METHOD FOR CONTEXT-SENSITIVE ADDRESS BOOK

Agent Selectable Process for Managing Contact Center Communications

Managing a Contact Center Based on the Devices Available for Use by...

Scheduling an Agent Based On a Contact Center History

SYSTEM AND METHOD FOR MANAGING AVATARS

SYSTEM AND METHOD FOR ANALYZING CONTACT CENTER METRICS FOR A HETERO...

GROUPING OF CONTACT CENTER AGENTS

SYSTEM AND METHOD FOR DELIVERING A CONTACT TO A PREFERRED AGENT AFT...