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Maciej DABROWSKI
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Galway, IE
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Patents Grants
last 30 patents
Information
Patent Grant
Systems and methods relating to predictive routing and occupancy ba...
Patent number
11,778,099
Issue date
Oct 3, 2023
Genesys Cloud Services, Inc.
Emir Munoz
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System and method for customer journey event representation learnin...
Patent number
11,568,305
Issue date
Jan 31, 2023
Sapna Negi
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System and method for interaction routing by applying predictive an...
Patent number
11,553,317
Issue date
Jan 10, 2023
Joseph Smyth
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System and method for interaction routing by applying predictive an...
Patent number
11,463,847
Issue date
Oct 4, 2022
Joseph Smyth
G06 - COMPUTING CALCULATING COUNTING
Patents Applications
last 30 patents
Information
Patent Application
SYSTEMS AND METHODS FOR RELATIVE GAIN IN PREDICTIVE ROUTING
Publication number
20240205336
Publication date
Jun 20, 2024
GENESYS CLOUD SERVICES, INC.
Emir Muñoz
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEMS AND METHODS RELATING TO PREDICTIVE ANALYTICS USING MULTIDIM...
Publication number
20240202096
Publication date
Jun 20, 2024
GENESYS CLOUD SERVICES, INC.
ANKIT PAT
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEMS AND METHODS RELATING TO IMPLEMENTATION OF PREDICTIVE MODELS...
Publication number
20240202783
Publication date
Jun 20, 2024
GENESYS CLOUD SERVICES, INC.
ANKIT PAT
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEMS AND METHODS RELATING TO PREDICTIVE ROUTING AND OCCUPANCY BA...
Publication number
20220360669
Publication date
Nov 10, 2022
Genesys Cloud Services, Inc.
Emir Munoz
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEM AND METHOD FOR CUSTOMER JOURNEY EVENT REPRESENTATION LEARNIN...
Publication number
20200327444
Publication date
Oct 15, 2020
Genesys Telecommunications Laboratories, Inc.
Sapna Negi
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEM AND METHOD FOR INTERACTION ROUTING BY APPLYING PREDICTIVE AN...
Publication number
20190215664
Publication date
Jul 11, 2019
Genesys Telecommunications Laboratories, Inc.
Joseph SMYTH
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEM AND METHOD FOR INTERACTION ROUTING BY APPLYING PREDICTIVE AN...
Publication number
20150296026
Publication date
Oct 15, 2015
Altocloud Limited
Joseph SMYTH
G06 - COMPUTING CALCULATING COUNTING