Maikl Adly Abdel-Malek Eskander

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Seattle, WA, US

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Patents Grantslast 30 patents

Information Patent Grant
Calculating an estimated wait time at a contact center
- Patent number 11,991,314
- Issue date May 21, 2024
- Zoom Video Communications, Inc.
- Kristin Renae Bosch
- G06 - COMPUTING CALCULATING COUNTING

Patents Applicationslast 30 patents

Information Patent Application
Calculating An Estimated Wait Time
- Publication number 20240275884
- Publication date Aug 15, 2024
- Zoom Video Communications, Inc.
- Kristin Renae Bosch
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Connecting A User Device To An Agent Device At A Contact Center
- Publication number 20240259496
- Publication date Aug 1, 2024
- Zoom Video Communications, Inc.
- Maikl Adly Abdel-Malek Eskander
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Priority Score-Based Connection Of User Device To Agent Device
- Publication number 20240259498
- Publication date Aug 1, 2024
- Zoom Video Communications, Inc.
- Maikl Adly Abdel-Malek Eskander
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Training An Intent Matching Engine Of A Contact Center
- Publication number 20240244136
- Publication date Jul 18, 2024
- Zoom Video Communications, Inc.
- Wei Dai
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Calculating An Estimated Wait Time At A Contact Center
- Publication number 20240171681
- Publication date May 23, 2024
- Zoom Video Communications, Inc.
- Kristin Renae Bosch
- G06 - COMPUTING CALCULATING COUNTING