MALCOM B. STRANDBERG

Person

CAMBRIDGE, MA, US

People

Patents Grantslast 30 patents

Information Patent Grant
Contact center queue priority management method and system
- Patent number 9,055,140
- Issue date Jun 9, 2015
- Aspect Software, Inc.
- Malcom Strandberg
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Unified command and control of a multiplicity of heterogeneous syst...
- Patent number 8,503,660
- Issue date Aug 6, 2013
- Aspect Software, Inc.
- James Barnett
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Leveraging a SIP forking model for distributed contact center routing
- Patent number 8,199,895
- Issue date Jun 12, 2012
- Aspect Software, Inc.
- Michael Ely
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for providing an automatic telephone call back fr...
- Patent number 7,302,051
- Issue date Nov 27, 2007
- Aspect Software, Inc.
- Malcom B. Strandberg
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for providing audio communication over a computer...
- Patent number 7,149,209
- Issue date Dec 12, 2006
- Aspect Software, Inc.
- Malcom B. Strandberg
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for utilizing a computer network in conjunction w...
- Patent number 6,889,195
- Issue date May 3, 2005
- CIM Ltd.
- Malcom B. Strandberg
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for providing an automatic telephone call back to...
- Patent number 6,879,674
- Issue date Apr 12, 2005
- CIM Ltd.
- Malcom B. Strandberg
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Browser user inter face for client workstation
- Patent number 6,816,880
- Issue date Nov 9, 2004
- Concerto Software, Inc.
- Malcom B. Strandberg
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for providing audio communication over a computer...
- Patent number 6,760,323
- Issue date Jul 6, 2004
- Concerto Software, Inc.
- Malcom B. Strandberg
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for dialing in a telephony system using a common...
- Patent number 6,754,236
- Issue date Jun 22, 2004
- Concerto Software, Inc.
- Malcom B. Strandberg
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for providing an electronic chat session between...
- Patent number 6,330,243
- Issue date Dec 11, 2001
- Davox Corporation
- Malcom B. Strandberg
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Multi-path bus digital processor
- Patent number 5,812,553
- Issue date Sep 22, 1998
- Davox Corporation
- Michael Pinault
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Multi-path bus digital signal processor
- Patent number 5,604,740
- Issue date Feb 18, 1997
- Davox Corporation
- Michael Pinault
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Voice response system with automated data transfer
- Patent number 5,164,981
- Issue date Nov 17, 1992
- Davox
- James Mitchell
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
CONTACT CENTER QUEUE PRIORITY MANNAGEMENT METHOD AND SYSTEM
- Publication number 20140016766
- Publication date Jan 16, 2014
- Aspect Software, Inc.
- Malcom Strandberg
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
VOICE OVER IP ADAPTER
- Publication number 20100002689
- Publication date Jan 7, 2010
- Aspect Software, Inc.
- Malcom Strandberg
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Leveraging A Sip Forking Model for Distributed Contact Center Routing
- Publication number 20090238359
- Publication date Sep 24, 2009
- Aspect Software Inc.
- Michael Ely
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
CALL TRANSFER BETWEEN DIFFERING EQUIPMENT
- Publication number 20090175437
- Publication date Jul 9, 2009
- Aspect Software, Inc.
- Malcom Strandberg
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Unified Command and Control of a Multiplicity of Heterogeneous Syst...
- Publication number 20090067611
- Publication date Mar 12, 2009
- Aspect Software Inc.
- James Barnett
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
ECHO CANCELLATION USING GAIN CONTROL
- Publication number 20090067615
- Publication date Mar 12, 2009
- Aspect Software, Inc.
- Malcom Strandberg
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Voice over IP adapter
- Publication number 20070274298
- Publication date Nov 29, 2007
- Aspect Software, Inc.
- Malcom Strandberg
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
System and method for redirecting a telecommunicating party to an i...
- Publication number 20070160187
- Publication date Jul 12, 2007
- Aspect Software, Inc.
- Frederick Paul Kneipp
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
System and method for providing audio communication over a computer...
- Publication number 20040193404
- Publication date Sep 30, 2004
- Malcom B. Strandberg
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR UTILIZING A COMPUTER NETWORK IN CONJUNCTION W...
- Publication number 20020161589
- Publication date Oct 31, 2002
- R. ANTHONY DIEHI
- MALCOM B. STRANDBERG
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR PROVIDING AN AUTOMATIC TELEPHONE CALL BACK TO...
- Publication number 20020141557
- Publication date Oct 3, 2002
- MALCOM B. STRANDBERG
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

MALCOM B. STRANDBERG

Person

Patents Grantslast 30 patents

Contact center queue priority management method and system

Unified command and control of a multiplicity of heterogeneous syst...

Leveraging a SIP forking model for distributed contact center routing

System and method for providing an automatic telephone call back fr...

System and method for providing audio communication over a computer...

System and method for utilizing a computer network in conjunction w...

System and method for providing an automatic telephone call back to...

Browser user inter face for client workstation

System and method for providing audio communication over a computer...

System and method for dialing in a telephony system using a common...

System and method for providing an electronic chat session between...

Multi-path bus digital processor

Multi-path bus digital signal processor

Voice response system with automated data transfer

Patents Applicationslast 30 patents

CONTACT CENTER QUEUE PRIORITY MANNAGEMENT METHOD AND SYSTEM

VOICE OVER IP ADAPTER

Leveraging A Sip Forking Model for Distributed Contact Center Routing

CALL TRANSFER BETWEEN DIFFERING EQUIPMENT

Unified Command and Control of a Multiplicity of Heterogeneous Syst...

ECHO CANCELLATION USING GAIN CONTROL

Voice over IP adapter

System and method for redirecting a telecommunicating party to an i...

System and method for providing audio communication over a computer...

SYSTEM AND METHOD FOR UTILIZING A COMPUTER NETWORK IN CONJUNCTION W...

SYSTEM AND METHOD FOR PROVIDING AN AUTOMATIC TELEPHONE CALL BACK TO...