Marc Coughlan

Person

Balmain, AU

People

Patents Grantslast 30 patents

Information Patent Grant
Customizable notification based on recent communication history
- Patent number 8,848,879
- Issue date Sep 30, 2014
- Avaya Inc.
- Marc Coughlan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Notify caller if low quality voicemail is being recorded
- Patent number 8,675,829
- Issue date Mar 18, 2014
- Avaya Inc.
- Marc Coughlan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and apparatus for call control using motion and position inf...
- Patent number 8,532,285
- Issue date Sep 10, 2013
- Avaya Inc.
- Marc William Joseph Coughlan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and apparatus for managing training of call center agents
- Patent number 8,498,403
- Issue date Jul 30, 2013
- Avaya Inc.
- Marc William Joseph Coughlan
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Caller initiated undivert from voicemail
- Patent number 8,150,003
- Issue date Apr 3, 2012
- Avaya Inc.
- Marc Coughlan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Routing of calls based on agents emotional state
- Patent number 8,130,935
- Issue date Mar 6, 2012
- Avaya Inc.
- Marc Coughlan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Cooling off period prior to sending dependent on user's state
- Patent number 8,041,344
- Issue date Oct 18, 2011
- Avaya Inc.
- Marc Coughlan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Assisted discrimination of similar sounding speakers
- Patent number 7,970,115
- Issue date Jun 28, 2011
- Avaya Inc.
- Marc W. J. Coughlan
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Dynamic user interface for the temporarily impaired based on automa...
- Patent number 7,962,342
- Issue date Jun 14, 2011
- Avaya Inc.
- Marc Coughlan
- G10 - MUSICAL INSTRUMENTS ACOUSTICS

Patents Applicationslast 30 patents

Information Patent Application
Display hierarchy of participants during phone call
- Publication number 20070172047
- Publication date Jul 26, 2007
- Avaya Technology LLC
- Marc William Joseph Coughlan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Marc Coughlan

Person

Patents Grantslast 30 patents

Customizable notification based on recent communication history

Notify caller if low quality voicemail is being recorded

Method and apparatus for call control using motion and position inf...

Method and apparatus for managing training of call center agents

Caller initiated undivert from voicemail

Routing of calls based on agents emotional state

Cooling off period prior to sending dependent on user's state

Assisted discrimination of similar sounding speakers

Dynamic user interface for the temporarily impaired based on automa...

Patents Applicationslast 30 patents

Display hierarchy of participants during phone call