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Mark E. Hanson
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Allen, TX, US
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Patents Grants
last 30 patents
Information
Patent Grant
Customer care topic coverage determination and coaching
Patent number
12,131,334
Issue date
Oct 29, 2024
T-Mobile USA, Inc.
Joel Werdell
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Assistance for customer service agents
Patent number
12,112,338
Issue date
Oct 8, 2024
T-Mobile USA, Inc.
James Ellison
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Assistance for customer service agents
Patent number
12,079,821
Issue date
Sep 3, 2024
T-Mobile USA, Inc.
James Ellison
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Coach-assist controller for customer service representative (CSR) i...
Patent number
11,900,300
Issue date
Feb 13, 2024
T-Mobile USA, Inc.
James Ellison
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Facts control and evaluating card definitions using cached facts
Patent number
11,194,717
Issue date
Dec 7, 2021
T-Mobile USA, Inc.
Jonathan Soini
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Generation and execution of custom requests for quote
Patent number
10,304,098
Issue date
May 28, 2019
JDA Software Group, Inc.
Abhay V. Parasnis
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Generation and execution of custom requests for quote
Patent number
7,386,475
Issue date
Jun 10, 2008
i2 Technologies US, Inc.
Abhay V. Parasnis
G06 - COMPUTING CALCULATING COUNTING
Patents Applications
last 30 patents
Information
Patent Application
CUSTOMER CARE TOPIC COVERAGE DETERMINATION AND COACHING
Publication number
20250021988
Publication date
Jan 16, 2025
T-Mobile USA, Inc.
Joel Werdell
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
CUSTOMER CARE TOPIC COVERAGE DETERMINATION AND COACHING
Publication number
20230011434
Publication date
Jan 12, 2023
T-Mobile USA, Inc.
Joel Werdell
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
Coach-Assist Controller for Customer Service Representative (CSR) I...
Publication number
20210390491
Publication date
Dec 16, 2021
T-Mobile USA, Inc.
James Ellison
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
ASSISTANCE FOR CUSTOMER SERVICE AGENTS
Publication number
20210350385
Publication date
Nov 11, 2021
T-Mobile USA, Inc.
James Ellison
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
ASSISTANCE FOR CUSTOMER SERVICE AGENTS
Publication number
20210350384
Publication date
Nov 11, 2021
T-Mobile USA, Inc.
James Ellison
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
FACTS CONTROLLER FOR A SHARED FACT SERVICE
Publication number
20200334151
Publication date
Oct 22, 2020
T-Mobile USA, Inc.
Jonathan Soini
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
Generation and execution of custom requests for quote
Publication number
20070073598
Publication date
Mar 29, 2007
i2 Technologies US, Inc.
Abhay V. Parasnis
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
Generation and execution of custom requests for quote
Publication number
20040187091
Publication date
Sep 23, 2004
Abhay V. Parasnis
G06 - COMPUTING CALCULATING COUNTING