Mark J. Michelson

Person

Elburn, IL, US

People

Patents Grantslast 30 patents

Information Patent Grant
Enterprise-wide occupancy based routing
- Patent number 8,358,774
- Issue date Jan 22, 2013
- Aspect Software, Inc.
- Judith Laughlin
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and apparatus for assigning priorities by applying dynamical...
- Patent number 7,492,888
- Issue date Feb 17, 2009
- Mark J. Power
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Best practices learning for agents in a communication system
- Patent number 7,460,659
- Issue date Dec 2, 2008
- Rockwell Electronic Commerce
- Craig R. Shambaugh
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Transaction outcome state mapping
- Patent number 7,324,640
- Issue date Jan 29, 2008
- Rockwell Electronic Commerce Technologies
- Anthony Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Adaptive transaction guidance
- Patent number 7,197,132
- Issue date Mar 27, 2007
- Rockwell Electronic Commerce Technologies, LLC
- Anthony Dezonno
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Personality based matching of callers to agents in a communication...
- Patent number 7,184,540
- Issue date Feb 27, 2007
- Rockwell Electronic Commerce Technologies, LLC
- Anthony J. Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Third party coaching for agents in a communication system
- Patent number 7,151,826
- Issue date Dec 19, 2006
- Rockwell Electronics Commerce Technologies LLC
- Craig R. Shambaugh
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Media translator for transaction processing system
- Patent number 7,058,578
- Issue date Jun 6, 2006
- Rockwell Electronic Commerce Technologies, LLC
- Mark J. Michelson
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Apparatus and method for providing caller-specific data to agent st...
- Patent number 6,931,119
- Issue date Aug 16, 2005
- Rockwell Electronic Commerce Technologies, LLC
- Mark J. Michelson
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Customer touch-point scoring system
- Patent number 6,868,153
- Issue date Mar 15, 2005
- Rockwell Electronic Commerce Technologies, LLC
- Anthony Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and system for routing incoming telephone calls to available...
- Patent number 6,222,919
- Issue date Apr 24, 2001
- Rockwell International Corporation
- Michael C. Hollatz
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Automatic call distribution system with user definable logging and...
- Patent number 5,715,306
- Issue date Feb 3, 1998
- Rockwell International Corporation
- Kurt E. Sunderman
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Telecommunication system with multilink host computer call control...
- Patent number 5,500,891
- Issue date Mar 19, 1996
- Noreen A. Harrington
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
Enterprise-wide occupancy based routing
- Publication number 20060256955
- Publication date Nov 16, 2006
- Judith Laughlin
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
System and method for providing agent directed automatic call backs
- Publication number 20060245577
- Publication date Nov 2, 2006
- Rockwell Electronic Commerce Technologies, L.L.C.
- Richard Mancuso
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Automatic contact distributor with workflow system integration
- Publication number 20060233345
- Publication date Oct 19, 2006
- Michael Frediani
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Automatic contact navigation system
- Publication number 20050047394
- Publication date Mar 3, 2005
- Jeff Hodson
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Personality based routing
- Publication number 20040101127
- Publication date May 27, 2004
- Anthony J. Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Virtual reality enabled transaction processing system
- Publication number 20040103038
- Publication date May 27, 2004
- Mark J. Power
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Best practices learning for agents in a communication system
- Publication number 20040062381
- Publication date Apr 1, 2004
- Craig R. Shambaugh
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Third party coaching for agents in a communication system
- Publication number 20040062363
- Publication date Apr 1, 2004
- Craig R. Shambaugh
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Media translator for transaction processing system
- Publication number 20040059580
- Publication date Mar 25, 2004
- Mark J. Michelson
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Method and apparatus for assigning priorities by applying dynamical...
- Publication number 20040057570
- Publication date Mar 25, 2004
- Mark J. Power
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Method and apparatus for inquiry resolution in a transaction proces...
- Publication number 20040042611
- Publication date Mar 4, 2004
- Mark J. Power
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Apparatus and method for providing caller-specific data to agent st...
- Publication number 20040042612
- Publication date Mar 4, 2004
- Mark J. Michelson
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Utilization of agent idle time in a communication system
- Publication number 20030191632
- Publication date Oct 9, 2003
- Rockwell Electronic Commerce Technologies, L.L.C.
- Roger A. Sumner
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Adaptive transaction guidance
- Publication number 20030179877
- Publication date Sep 25, 2003
- Anthony Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Customer touch-point scoring system
- Publication number 20030174829
- Publication date Sep 18, 2003
- Anthony Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Transaction outcome state mapping
- Publication number 20030174831
- Publication date Sep 18, 2003
- Anthony Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Mark J. Michelson

Person

Patents Grantslast 30 patents

Enterprise-wide occupancy based routing

Method and apparatus for assigning priorities by applying dynamical...

Best practices learning for agents in a communication system

Transaction outcome state mapping

Adaptive transaction guidance

Personality based matching of callers to agents in a communication...

Third party coaching for agents in a communication system

Media translator for transaction processing system

Apparatus and method for providing caller-specific data to agent st...

Customer touch-point scoring system

Method and system for routing incoming telephone calls to available...

Automatic call distribution system with user definable logging and...

Telecommunication system with multilink host computer call control...

Patents Applicationslast 30 patents

Enterprise-wide occupancy based routing

System and method for providing agent directed automatic call backs

Automatic contact distributor with workflow system integration

Automatic contact navigation system

Personality based routing

Virtual reality enabled transaction processing system

Best practices learning for agents in a communication system

Third party coaching for agents in a communication system

Media translator for transaction processing system

Method and apparatus for assigning priorities by applying dynamical...

Method and apparatus for inquiry resolution in a transaction proces...

Apparatus and method for providing caller-specific data to agent st...

Utilization of agent idle time in a communication system

Adaptive transaction guidance

Customer touch-point scoring system

Transaction outcome state mapping