Matthew G.A. McConnell

Person

Alpharetta, GA, US

People

Patents Grantslast 30 patents

Information Patent Grant
Live-monitoring to trigger communication actions via an in-house ma...
- Patent number 12,074,754
- Issue date Aug 27, 2024
- Intradiem, Inc.
- Matthew Grady McConnell
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Live-monitoring of agent instances in a contact center network
- Patent number 11,601,322
- Issue date Mar 7, 2023
- INTRADIEM, INC.
- Matthew Grady McConnell
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Live-monitoring of agent instances to trigger automation
- Patent number 11,356,316
- Issue date Jun 7, 2022
- INTRADIEM, INC.
- Matthew Grady McConnell
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
High-volume time-series data processing while live-monitoring agent...
- Patent number 11,228,479
- Issue date Jan 18, 2022
- INTRADIEM, INC.
- Matthew Grady McConnell
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Live monitoring to trigger automation in servicing communications
- Patent number 11,075,794
- Issue date Jul 27, 2021
- INTRADIEM, INC.
- Matthew Grady McConnell
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Live monitoring with most valuable action to trigger automation
- Patent number 10,833,916
- Issue date Nov 10, 2020
- Intradiem Inc.
- Matthew Grady McConnell
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Live monitoring to trigger automation in administering coaching
- Patent number 10,833,917
- Issue date Nov 10, 2020
- Intradiem Inc.
- Matthew Grady McConnell
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Live monitoring to trigger automation
- Patent number 10,623,233
- Issue date Apr 14, 2020
- Intradiem Inc.
- Matthew Grady McConnell
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for increasing completion of training
- Patent number 7,174,010
- Issue date Feb 6, 2007
- Knowlagent, Inc.
- John C. C. McIIwaine
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method and system for selecting a preferred contact center agent ba...
- Patent number 7,158,628
- Issue date Jan 2, 2007
- Knowlagent, Inc.
- Matthew G. A. McConnell
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and system for delivery of individualized training to call c...
- Patent number 6,775,377
- Issue date Aug 10, 2004
- Knowlagent, Inc.
- John C. C. McIllwaine
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method and system for scheduled delivery of training to call center...
- Patent number 6,628,777
- Issue date Sep 30, 2003
- Knowlagent, Inc.
- John C. C. McIllwaine
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method and system for delivery of individualized training to call c...
- Patent number 6,459,787
- Issue date Oct 1, 2002
- Knowlagent, Inc.
- John C. C. McIllwaine
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method and system for delivery of individualized training to call c...
- Patent number 6,324,282
- Issue date Nov 27, 2001
- Knowlagent, Inc.
- John C. C. McIllwaine
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Recurrent training system
- Patent number 6,301,573
- Issue date Oct 9, 2001
- Knowlagent, Inc.
- John C. C. McIlwaine
- G09 - EDUCATION CRYPTOGRAPHY DISPLAY ADVERTISING SEALS

Patents Applicationslast 30 patents

Information Patent Application
Live-Monitoring to Trigger Communication Actions via an In-House Ma...
- Publication number 20230388176
- Publication date Nov 30, 2023
- Intradiem, Inc.
- Matthew Grady McConnell
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Live-Monitoring to Trigger Agent Instance Modification Actions via...
- Publication number 20230308340
- Publication date Sep 28, 2023
- Intradiem, Inc.
- Matthew Grady McConnell
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Live-Monitoring of Agent Instances in a Contact Center Network
- Publication number 20220263703
- Publication date Aug 18, 2022
- Intradiem, Inc.
- Matthew Grady McConnell
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
High -Volume Time-Series Data Processing While Live-Monitoring Agen...
- Publication number 20210409259
- Publication date Dec 30, 2021
- Intradiem, Inc.
- Matthew Grady McConnell
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Live-Monitoring of Agent Instances to Trigger Automation
- Publication number 20210399939
- Publication date Dec 23, 2021
- Intradiem, Inc.
- Matthew Grady McConnell
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
LIVE MONITORING TO TRIGGER AUTOMATION IN SERVICING COMMUNICATIONS
- Publication number 20210091996
- Publication date Mar 25, 2021
- INTRADIEM INC.
- Matthew Grady McConnell
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
System and method for increasing completion of training
- Publication number 20070127689
- Publication date Jun 7, 2007
- Knowlagent, Inc.
- John C.C. McIlwaine
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Method and system for improving workforce performance in a contact...
- Publication number 20060256953
- Publication date Nov 16, 2006
- Knowlagent, Inc.
- Kirt William Pulaski
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Method and system for scheduled delivery of training to call center...
- Publication number 20050175971
- Publication date Aug 11, 2005
- Knowlagent, Inc., Alpharetta, GA
- John C. C. Mcilwaine
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Method and system for selecting a preferred contact center agent ba...
- Publication number 20050043986
- Publication date Feb 24, 2005
- Matthew G.A. McConnell
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Method and system for delivery of individualized training to call c...
- Publication number 20040165717
- Publication date Aug 26, 2004
- Knowlagent, Inc.
- John C. C. Mcllwaine
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
System and method for increasing completion of training
- Publication number 20030086555
- Publication date May 8, 2003
- Knowlagent, Inc.
- John C.C. McIlwaine
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Method and system for delivery of individualized training to call c...
- Publication number 20030048893
- Publication date Mar 13, 2003
- Knowlagent, Inc.
- John C.C. McIllwaine
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Method and system for delivery of individualized training to call c...
- Publication number 20020009190
- Publication date Jan 24, 2002
- Knowlagent, Inc.
- John C.C. McIllwaine
- G06 - COMPUTING CALCULATING COUNTING

Matthew G.A. McConnell

Person

Patents Grantslast 30 patents

Live-monitoring to trigger communication actions via an in-house ma...

Live-monitoring of agent instances in a contact center network

Live-monitoring of agent instances to trigger automation

High-volume time-series data processing while live-monitoring agent...

Live monitoring to trigger automation in servicing communications

Live monitoring with most valuable action to trigger automation

Live monitoring to trigger automation in administering coaching

Live monitoring to trigger automation

System and method for increasing completion of training

Method and system for selecting a preferred contact center agent ba...

Method and system for delivery of individualized training to call c...

Method and system for scheduled delivery of training to call center...

Method and system for delivery of individualized training to call c...

Method and system for delivery of individualized training to call c...

Recurrent training system

Patents Applicationslast 30 patents

Live-Monitoring to Trigger Communication Actions via an In-House Ma...

Live-Monitoring to Trigger Agent Instance Modification Actions via...

Live-Monitoring of Agent Instances in a Contact Center Network

High -Volume Time-Series Data Processing While Live-Monitoring Agen...

Live-Monitoring of Agent Instances to Trigger Automation

LIVE MONITORING TO TRIGGER AUTOMATION IN SERVICING COMMUNICATIONS

System and method for increasing completion of training

Method and system for improving workforce performance in a contact...

Method and system for scheduled delivery of training to call center...

Method and system for selecting a preferred contact center agent ba...

Method and system for delivery of individualized training to call c...

System and method for increasing completion of training

Method and system for delivery of individualized training to call c...

Method and system for delivery of individualized training to call c...