Mayuresh Mohan Hegde

Person

Irving, TX, US

People

Patents Grantslast 30 patents

Information Patent Grant
Tiered call routing
- Patent number 9,247,064
- Issue date Jan 26, 2016
- Verizon Patent and Licensing Inc.
- Prashant B. Desai
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Contact center monitoring
- Patent number 9,178,999
- Issue date Nov 3, 2015
- Verizon Patent and Licensing Inc.
- Mayuresh M. Hegde
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Context profile identification and sharing
- Patent number 9,154,615
- Issue date Oct 6, 2015
- Verizon Patent and Licensing Inc.
- Mayuresh Mohan Hegde
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and system for a gateway transfer
- Patent number 9,106,755
- Issue date Aug 11, 2015
- Verizon Patent and Licensing Inc.
- Juan M. Vasquez
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Contact center call back
- Patent number 9,020,131
- Issue date Apr 28, 2015
- Verizon Patent and Licensing Inc.
- Prashant Desai
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Call occupancy management
- Patent number 9,020,133
- Issue date Apr 28, 2015
- Verizon Patent and Licensing Inc.
- Prashant B. Desai
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Dynamic update of skills database
- Patent number 8,837,711
- Issue date Sep 16, 2014
- Verizon Patent and Licensing Inc.
- Juan Vasquez
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and system for trunk independent gateway transfer of calls
- Patent number 8,731,172
- Issue date May 20, 2014
- Verizon Patent and Licensing Inc.
- Juan M. Vasquez
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Contact center routing
- Patent number 8,718,272
- Issue date May 6, 2014
- Verizon Patent and Licensing Inc.
- Prashant B. Desai
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and system for transfer of calls from an IP based phone
- Patent number 8,621,004
- Issue date Dec 31, 2013
- Verizon Patent and Licensing Inc.
- Prashant B. Desai
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System for and method of dynamic extension assignment
- Patent number 8,613,099
- Issue date Dec 17, 2013
- Verizon Patent and Licensing Inc.
- Prashant B. Desai
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and system for a gateway transfer
- Patent number 8,600,032
- Issue date Dec 3, 2013
- Verizon Patent and Licensing Inc.
- Juan M. Vasquez
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Technical support systems and methods
- Patent number 8,573,474
- Issue date Nov 5, 2013
- Verizon Patent and Licensing Inc.
- Juan Vasquez
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System for and method of information encoding
- Patent number 8,559,416
- Issue date Oct 15, 2013
- Verizon Patent and Licensing Inc.
- Prashant B. Desai
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Testing call routing
- Patent number 8,477,909
- Issue date Jul 2, 2013
- Verizon Patent and Licensing Inc.
- Parind Poi
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for observing a communication session
- Patent number 8,442,207
- Issue date May 14, 2013
- Verizon Patent and Licensing Inc.
- Mayuresh Hegde
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and system for trunk independent gateway transfer of calls
- Patent number 8,428,243
- Issue date Apr 23, 2013
- Verizon Patent and Licensing Inc.
- Juan M. Vasquez
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Voice portal communications
- Patent number 8,229,090
- Issue date Jul 24, 2012
- Verizon Patent and Licensing Inc.
- Parind S. Poi
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Voice portal to voice portal VoIP transfer
- Patent number 8,200,189
- Issue date Jun 12, 2012
- Verizon Patent and Licensing Inc.
- Prashant Desai
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
CONTEXT PROFILE IDENTIFICATION AND SHARING
- Publication number 20150312407
- Publication date Oct 29, 2015
- VERIZON PATENT AND LICENSING INC.
- Mayuresh Mohan Hegde
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
TIERED CALL ROUTING
- Publication number 20150016600
- Publication date Jan 15, 2015
- VERIZON PATENT AND LICENSING INC.
- Prashant B. Desai
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
CALL OCCUPANCY MANAGEMENT
- Publication number 20140169549
- Publication date Jun 19, 2014
- VERIZON PATENT AND LICENSING INC.
- Prashant B. Desai
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
CONTACT CENTER CALL BACK
- Publication number 20140153703
- Publication date Jun 5, 2014
- VERIZON PATENT AND LICENSING INC.
- Prashant Desai
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Method and System For A Gateway Transfer
- Publication number 20140086400
- Publication date Mar 27, 2014
- VERIZON PATENT AND LICENSING INC.
- Juan M. VASQUEZ
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM FOR AND METHOD OF INFORMATION ENCODING
- Publication number 20140037083
- Publication date Feb 6, 2014
- VERIZON PATENT AND LICENSING INC.
- Preshant B. DESAI
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Method and System for Trunk Independent Gateway Transfer of Calls
- Publication number 20130215737
- Publication date Aug 22, 2013
- Verizon Data Services LLC
- Juan M. VASQUEZ
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
DYNAMIC UPDATE OF SKILLS DATABASE
- Publication number 20120263293
- Publication date Oct 18, 2012
- VERIZON PATENT AND LICENSING INC.
- Juan Vasquez
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Technical Support Systems and Methods
- Publication number 20120261465
- Publication date Oct 18, 2012
- Verizon Patent and Licensing, Inc.
- Juan Vasquez
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR OBSERVING A COMMUNICATION SESSION
- Publication number 20120237016
- Publication date Sep 20, 2012
- VERIZON PATENT AND LICENSING INC.
- Mayuresh Hegde
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
CONTACT CENTER ROUTING
- Publication number 20120224681
- Publication date Sep 6, 2012
- VERIZON PATENT AND LICENSING INC.
- Prashant B. Desai
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
TESTING CALL ROUTING
- Publication number 20120039448
- Publication date Feb 16, 2012
- VERIZON PATENT AND LICENSING INC.
- Parind Poi
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM FOR AND METHOD OF DYNAMIC EXTENSION ASSIGNMENT
- Publication number 20110321178
- Publication date Dec 29, 2011
- Verizon Patent and Licensing, Inc.
- Prashant B. Desai
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM FOR AND METHOD OF INFORMATION ENCODING
- Publication number 20110069700
- Publication date Mar 24, 2011
- Verizon Patent and Licensing, Inc.
- Prashant B. DESAI
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD AND SYSTEM FOR TRANSFER OF CALLS FROM AN IP BASED PHONE
- Publication number 20110069827
- Publication date Mar 24, 2011
- Verizon Patent and Licensing, Inc.
- Prashant B. Desai
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD AND SYSTEM FOR TRUNK INDEPENDENT GATEWAY TRANSFER OF CALLS
- Publication number 20100158234
- Publication date Jun 24, 2010
- Verizon Data Services LLC
- Juan M. VASQUEZ
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
VOICE PORTAL TO VOICE PORTAL VOIP TRANSFER
- Publication number 20090318111
- Publication date Dec 24, 2009
- Verizon Data Services LLC
- Prashanl DESAI
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Method And System For A Gateway Transfer
- Publication number 20090296914
- Publication date Dec 3, 2009
- Verizon Data Services, LLC
- Juan M. VASQUEZ
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
VOICE PORTAL COMMUNICATIONS
- Publication number 20080260137
- Publication date Oct 23, 2008
- VERIZON DATA SERVICES INC.
- Parind S. Poi
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Mayuresh Mohan Hegde

Person

Patents Grantslast 30 patents

Tiered call routing

Contact center monitoring

Context profile identification and sharing

Method and system for a gateway transfer

Contact center call back

Call occupancy management

Dynamic update of skills database

Method and system for trunk independent gateway transfer of calls

Contact center routing

Method and system for transfer of calls from an IP based phone

System for and method of dynamic extension assignment

Method and system for a gateway transfer

Technical support systems and methods

System for and method of information encoding

Testing call routing

System and method for observing a communication session

Method and system for trunk independent gateway transfer of calls

Voice portal communications

Voice portal to voice portal VoIP transfer

Patents Applicationslast 30 patents

CONTEXT PROFILE IDENTIFICATION AND SHARING

TIERED CALL ROUTING

CALL OCCUPANCY MANAGEMENT

CONTACT CENTER CALL BACK

Method and System For A Gateway Transfer

SYSTEM FOR AND METHOD OF INFORMATION ENCODING

Method and System for Trunk Independent Gateway Transfer of Calls

DYNAMIC UPDATE OF SKILLS DATABASE

Technical Support Systems and Methods

SYSTEM AND METHOD FOR OBSERVING A COMMUNICATION SESSION

CONTACT CENTER ROUTING

TESTING CALL ROUTING

SYSTEM FOR AND METHOD OF DYNAMIC EXTENSION ASSIGNMENT

SYSTEM FOR AND METHOD OF INFORMATION ENCODING

METHOD AND SYSTEM FOR TRANSFER OF CALLS FROM AN IP BASED PHONE

METHOD AND SYSTEM FOR TRUNK INDEPENDENT GATEWAY TRANSFER OF CALLS

VOICE PORTAL TO VOICE PORTAL VOIP TRANSFER

Method And System For A Gateway Transfer

VOICE PORTAL COMMUNICATIONS