Merijn te Booij

Person

Burlingame, CA, US

People

Patents Grantslast 30 patents

Information Patent Grant
Real-time agent assist
- Patent number 12,095,949
- Issue date Sep 17, 2024
- Genesys Cloud Services, Inc.
- Merijn Te Booij
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Utilizing conversational artificial intelligence to train agents
- Patent number 11,893,904
- Issue date Feb 6, 2024
- Genesys Cloud Services, Inc.
- Dan Stoops
- G09 - EDUCATION CRYPTOGRAPHY DISPLAY ADVERTISING SEALS
Information Patent Grant
System and method for intelligent task management and routing based...
- Patent number 10,607,167
- Issue date Mar 31, 2020
- Herbert Willi Artur Ristock
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for managing customer interactions
- Patent number 10,497,003
- Issue date Dec 3, 2019
- Juergen Tolksdorf
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Customer controlled interaction management
- Patent number 10,498,896
- Issue date Dec 3, 2019
- Herbert W. A. Ristock
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for optimizing contact center resource groups
- Patent number 10,158,757
- Issue date Dec 18, 2018
- Merijn te Booij
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for optimizing physical placement of contact cent...
- Patent number 10,154,138
- Issue date Dec 11, 2018
- Merijn te Booij
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for customer experience management
- Patent number 10,135,982
- Issue date Nov 20, 2018
- Matthew J. Surridge
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Activities assignment optimization for multi-skill contact center
- Patent number 10,110,747
- Issue date Oct 23, 2018
- Genesys Telecommunications Laboratories, Inc.
- Vidas Placiakis
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for managing customer interactions
- Patent number 10,007,919
- Issue date Jun 26, 2018
- Genesys Telecommunications Laboratories, Inc.
- Juergen Tolksdorf
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Customer controlled interaction management
- Patent number 9,900,437
- Issue date Feb 20, 2018
- Genesys Telecommunications Laboratories, Inc.
- Herbert W. A. Ristock
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Customer controlled interaction management
- Patent number 9,654,637
- Issue date May 16, 2017
- Genesys Telecommunications Laboratories, Inc.
- Herbert W. A. Ristock
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Activities assignment optimization for multi-skill contact center
- Patent number 9,609,131
- Issue date Mar 28, 2017
- Genesys Telecommunications Laboratories, Inc.
- Vidas Placiakis
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for customer experience management
- Patent number 9,392,116
- Issue date Jul 12, 2016
- Genesys Telecommunications Laboratories, Inc.
- Matthew J. Surridge
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Activities assignment optimization for multi-skill contact center
- Patent number 9,154,627
- Issue date Oct 6, 2015
- GENESYS TELECOMMUNICATION LABORATORIES, INC.
- Vidas Placiakis
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
REAL-TIME AGENT ASSIST
- Publication number 20230208971
- Publication date Jun 29, 2023
- GENESYS CLOUD SERVICES, INC.
- Merijn Te Booij
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
UTILIZING CONVERSATIONAL ARTIFICIAL INTELLIGENCE TO TRAIN AGENTS
- Publication number 20230080724
- Publication date Mar 16, 2023
- GENESYS CLOUD SERVICES, INC.
- Dan Stoops
- G09 - EDUCATION CRYPTOGRAPHY DISPLAY ADVERTISING SEALS
Information Patent Application
SYSTEMS AND METHODS RELATED TO THE UTILIZATION, MAINTENANCE, AND PR...
- Publication number 20210124843
- Publication date Apr 29, 2021
- Genesys Telecommunications Laboratories, Inc.
- TIBOR VASS
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR OPTIMIZING PHYSICAL PLACEMENT OF CONTACT CENT...
- Publication number 20190058794
- Publication date Feb 21, 2019
- Genesys Telecommunications Laboratories, Inc.
- Merijn te Booij
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR MANAGING CUSTOMER INTERACTIONS
- Publication number 20180300732
- Publication date Oct 18, 2018
- Genesys Telecommunications Laboratories, Inc.
- Juergen Tolksdorf
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
CUSTOMER CONTROLLED INTERACTION MANAGEMENT
- Publication number 20180176382
- Publication date Jun 21, 2018
- Genesys Telecommunications Laboratories, Inc.
- Herbert W.A. Ristock
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR OPTIMIZING PHYSICAL PLACEMENT OF CONTACT CENT...
- Publication number 20180034965
- Publication date Feb 1, 2018
- Genesys Telecommunications Laboratories, Inc.
- Merijn te Booij
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR OPTIMIZING CONTACT CENTER RESOURCE GROUPS
- Publication number 20180034966
- Publication date Feb 1, 2018
- Genesys Telecommunications Laboratories, Inc.
- Merijn te Booij
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR CUSTOMER EXPERIENCE MANAGEMENT
- Publication number 20180013890
- Publication date Jan 11, 2018
- Genesys Telecommunications Laboratories, Inc.
- Matthew J. Surridge
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
CUSTOMER CONTROLLED INTERACTION MANAGEMENT
- Publication number 20170251107
- Publication date Aug 31, 2017
- Genesys Telecommunications Laboratories, Inc.
- Herbert W.A. Ristock
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
ACTIVITIES ASSIGNMENT OPTIMIZATION FOR MULTI-SKILL CONTACT CENTER
- Publication number 20170214798
- Publication date Jul 27, 2017
- Genesys Telecommunications Laboratories, Inc.
- Vidas Placiakis
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR INTELLIGENT TASK MANAGEMENT AND ROUTING BASED...
- Publication number 20170103360
- Publication date Apr 13, 2017
- Genesys Telecommunications Laboratories, Inc.
- Herbert Willi Artur Ristock
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
System and Method for Intelligent Task Management and Routing Based...
- Publication number 20170104872
- Publication date Apr 13, 2017
- Genesys Telecommunications Laboratories, Inc.
- Herbert Willi Artur Ristock
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR CUSTOMER EXPERIENCE MANAGEMENT
- Publication number 20160323447
- Publication date Nov 3, 2016
- Genesys Telecommunications Laboratories, Inc.
- Matthew J. Surridge
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR MANAGING CUSTOMER INTERACTIONS
- Publication number 20160189164
- Publication date Jun 30, 2016
- Genesys Telecommunications Laboratories, Inc.
- Juergen Tolksdorf
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SOCIAL MEDIA INTEGRATED AGENT ROUTING
- Publication number 20160065741
- Publication date Mar 3, 2016
- Genesys Telecommunications Laboratories, Inc.
- Vladimir Mezhibovsky
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
CUSTOMER CONTROLLED INTERACTION MANAGEMENT
- Publication number 20160065740
- Publication date Mar 3, 2016
- Genesys Telecommunications Laboratories, Inc.
- Herbert W.A. Ristock
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
ACTIVITIES ASSIGNMENT OPTIMIZATION FOR MULTI-SKILL CONTACT CENTER
- Publication number 20160028893
- Publication date Jan 28, 2016
- Genesys Telecommunications Laboratories, Inc.
- Vidas Placiakis
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
VENDOR RELATIONSHIP MANAGEMENT FOR CONTACT CENTERS
- Publication number 20150254679
- Publication date Sep 10, 2015
- Genesys Telecommunications Laboratories, Inc.
- Merijn te Booij
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR CUSTOMER EXPERIENCE MANAGEMENT
- Publication number 20150189088
- Publication date Jul 2, 2015
- Genesys Telecommunications Laboratories, Inc.
- Matthew James Surridge
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
ACTIVITIES ASSIGNMENT OPTIMIZATION FOR MULTI-SKILL CONTACT CENTER
- Publication number 20140334619
- Publication date Nov 13, 2014
- Genesys Telecommunications Laboratories, Inc.
- Vidas Placiakis
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Merijn te Booij

Person

Patents Grantslast 30 patents

Real-time agent assist

Utilizing conversational artificial intelligence to train agents

System and method for intelligent task management and routing based...

System and method for managing customer interactions

Customer controlled interaction management

System and method for optimizing contact center resource groups

System and method for optimizing physical placement of contact cent...

System and method for customer experience management

Activities assignment optimization for multi-skill contact center

System and method for managing customer interactions

Customer controlled interaction management

Customer controlled interaction management

Activities assignment optimization for multi-skill contact center

System and method for customer experience management

Activities assignment optimization for multi-skill contact center

Patents Applicationslast 30 patents

REAL-TIME AGENT ASSIST

UTILIZING CONVERSATIONAL ARTIFICIAL INTELLIGENCE TO TRAIN AGENTS

SYSTEMS AND METHODS RELATED TO THE UTILIZATION, MAINTENANCE, AND PR...

SYSTEM AND METHOD FOR OPTIMIZING PHYSICAL PLACEMENT OF CONTACT CENT...

SYSTEM AND METHOD FOR MANAGING CUSTOMER INTERACTIONS

CUSTOMER CONTROLLED INTERACTION MANAGEMENT

SYSTEM AND METHOD FOR OPTIMIZING PHYSICAL PLACEMENT OF CONTACT CENT...

SYSTEM AND METHOD FOR OPTIMIZING CONTACT CENTER RESOURCE GROUPS

SYSTEM AND METHOD FOR CUSTOMER EXPERIENCE MANAGEMENT

CUSTOMER CONTROLLED INTERACTION MANAGEMENT

ACTIVITIES ASSIGNMENT OPTIMIZATION FOR MULTI-SKILL CONTACT CENTER

SYSTEM AND METHOD FOR INTELLIGENT TASK MANAGEMENT AND ROUTING BASED...

System and Method for Intelligent Task Management and Routing Based...

SYSTEM AND METHOD FOR CUSTOMER EXPERIENCE MANAGEMENT

SYSTEM AND METHOD FOR MANAGING CUSTOMER INTERACTIONS

SOCIAL MEDIA INTEGRATED AGENT ROUTING

CUSTOMER CONTROLLED INTERACTION MANAGEMENT

ACTIVITIES ASSIGNMENT OPTIMIZATION FOR MULTI-SKILL CONTACT CENTER

VENDOR RELATIONSHIP MANAGEMENT FOR CONTACT CENTERS

SYSTEM AND METHOD FOR CUSTOMER EXPERIENCE MANAGEMENT

ACTIVITIES ASSIGNMENT OPTIMIZATION FOR MULTI-SKILL CONTACT CENTER