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Michael Alan Bland
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Boulder, CO, US
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Patents Grants
last 30 patents
Information
Patent Grant
Secret transfers in contact centers
Patent number
9,154,626
Issue date
Oct 6, 2015
Avaya Inc.
Gene Masaru Uba
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Treatment of web feeds as work assignment in a contact center
Patent number
8,621,011
Issue date
Dec 31, 2013
Avaya Inc.
Michael Alan Bland
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Beeping in politely
Patent number
8,363,808
Issue date
Jan 29, 2013
Avaya Inc.
Michael A. Bland
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Consumer contact toll optimizer
Patent number
6,556,668
Issue date
Apr 29, 2003
Avaya Technology Corp.
Ramesh Achuthan
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Patents Applications
last 30 patents
Information
Patent Application
SECRET TRANSFERS IN CONTACT CENTERS
Publication number
20140270138
Publication date
Sep 18, 2014
AVAYA INC.
Gene Masaru Uba
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
TREATMENT OF WEB FEEDS AS WORK ASSIGNMENT IN A CONTACT CENTER
Publication number
20100293560
Publication date
Nov 18, 2010
AVAYA INC.
Michael Alan Bland
H04 - ELECTRIC COMMUNICATION TECHNIQUE