Michael C. Dwyer

Person

Fort Myers, FL, US

People

Patents Grantslast 30 patents

Information Patent Grant
Customer journey contact linking to determine root cause and loyalty
- Patent number 12,137,186
- Issue date Nov 5, 2024
- CallMiner, Inc.
- Michael C. Dwyer
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for AB testing based on communication content
- Patent number 11,277,516
- Issue date Mar 15, 2022
- CallMiner, Inc.
- Michael C. Dwyer
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for searching content using acoustic characteristics
- Patent number 10,992,807
- Issue date Apr 27, 2021
- CallMiner, Inc.
- Michael C. Dwyer
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method of categorizing communications
- Patent number 10,645,224
- Issue date May 5, 2020
- CallMiner, Inc.
- Michael C. Dwyer
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Contact center agent coaching tool
- Patent number 10,601,992
- Issue date Mar 24, 2020
- CallMiner, Inc.
- Michael C. Dwyer
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Communication channel customer journey
- Patent number 10,582,056
- Issue date Mar 3, 2020
- CallMiner, Inc.
- Michael C. Dwyer
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Real-time compliance monitoring facility
- Patent number 10,313,520
- Issue date Jun 4, 2019
- CallMiner, Inc.
- Michael C. Dwyer
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Real-time conversational analytics facility
- Patent number 9,413,891
- Issue date Aug 9, 2016
- CallMiner, Inc.
- Michael C. Dwyer
- G10 - MUSICAL INSTRUMENTS ACOUSTICS

Patents Applicationslast 30 patents

Information Patent Application
MACHINE LEARNING ENABLED COMMUNICATION DRIVER IDENTIFICATION
- Publication number 20240144089
- Publication date May 2, 2024
- CallMiner, Inc.
- Richard A. Britt
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
MACHINE LEARNING ENABLED INTERACTION SUMMARIZATION AND ANALYSIS
- Publication number 20240144088
- Publication date May 2, 2024
- CallMiner, Inc.
- Richard A. Britt
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
MACHINE LEARNING ENABLED CATEGORY CREATION
- Publication number 20240144916
- Publication date May 2, 2024
- CallMiner, Inc.
- Richard A. Britt
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS OF SEARCHING COMMUNICATIONS
- Publication number 20230179709
- Publication date Jun 8, 2023
- CallMiner, Inc.
- Michael C. Dwyer
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
SYSTEM AND METHOD OF DETERMINING TOPICS OF A COMMUNICATION
- Publication number 20220377174
- Publication date Nov 24, 2022
- CallMiner, Inc.
- Michael C. Dwyer
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
SYSTEMS AND METHODS OF COMMUNICATION SEGMENTS
- Publication number 20220377175
- Publication date Nov 24, 2022
- CallMiner, Inc.
- Michael C. Dwyer
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
CUSTOMER JOURNEY CONTACT LINKING TO DETERMINE ROOT CAUSE AND LOYALTY
- Publication number 20220272196
- Publication date Aug 25, 2022
- CallMiner, Inc.
- Michael C. Dwyer
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR AB TESTING BASED ON COMMUNICATION CONTENT
- Publication number 20210120126
- Publication date Apr 22, 2021
- CallMiner, Inc.
- Michael C. Dwyer
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR SEARCHING CONTENT USING ACOUSTIC CHARACTERISTICS
- Publication number 20190245972
- Publication date Aug 8, 2019
- CallMiner, Inc.
- Michael C. Dwyer
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
COMMUNICATION CHANNEL CUSTOMER JOURNEY
- Publication number 20190245974
- Publication date Aug 8, 2019
- CallMiner, Inc.
- Michael C. Dwyer
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
CONTACT CENTER AGENT COACHING TOOL
- Publication number 20190245973
- Publication date Aug 8, 2019
- CallMiner, Inc.
- Michael C. Dwyer
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD OF CATEGORIZING COMMUNICATIONS
- Publication number 20190245971
- Publication date Aug 8, 2019
- CallMiner, Inc.
- Michael C. Dwyer
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
REAL-TIME COMPLIANCE MONITORING FACILITY
- Publication number 20170026514
- Publication date Jan 26, 2017
- Michael C. Dwyer
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
REAL-TIME IN-STREAM COMPLIANCE MONITORING FACILITY
- Publication number 20170013127
- Publication date Jan 12, 2017
- CallMiner, Inc.
- Shaoyu Xue
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
REAL-TIME COMPLIANCE MONITORING FACILITY
- Publication number 20170011232
- Publication date Jan 12, 2017
- CallMiner, Inc.
- Shaoyu Xue
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
REAL-TIME MULTI-LEVEL COMPLIANCE MONITORING FACILITY
- Publication number 20170011233
- Publication date Jan 12, 2017
- CallMiner, Inc.
- Shaoyu Xue
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
REAL-TIME CONVERSATIONAL ANALYTICS FACILITY
- Publication number 20150195406
- Publication date Jul 9, 2015
- CallMiner, Inc.
- Michael C. Dwyer
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Method and apparatus for processing of heterogeneous units of work
- Publication number 20070106773
- Publication date May 10, 2007
- CallMiner, Inc.
- Jeffrey A. Gallino
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Method and apparatus for the processing of heterogeneous units of work
- Publication number 20070094270
- Publication date Apr 26, 2007
- CallMiner, Inc.
- Jeffrey A. Gallino
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Method and apparatus for processing heterogeneous units of work
- Publication number 20070094023
- Publication date Apr 26, 2007
- CallMiner, Inc.
- Jeffrey A. Gallino
- G10 - MUSICAL INSTRUMENTS ACOUSTICS

Michael C. Dwyer

Person

Patents Grantslast 30 patents

Customer journey contact linking to determine root cause and loyalty

System and method for AB testing based on communication content

System and method for searching content using acoustic characteristics

System and method of categorizing communications

Contact center agent coaching tool

Communication channel customer journey

Real-time compliance monitoring facility

Real-time conversational analytics facility

Patents Applicationslast 30 patents

MACHINE LEARNING ENABLED COMMUNICATION DRIVER IDENTIFICATION

MACHINE LEARNING ENABLED INTERACTION SUMMARIZATION AND ANALYSIS

MACHINE LEARNING ENABLED CATEGORY CREATION

SYSTEMS AND METHODS OF SEARCHING COMMUNICATIONS

SYSTEM AND METHOD OF DETERMINING TOPICS OF A COMMUNICATION

SYSTEMS AND METHODS OF COMMUNICATION SEGMENTS

CUSTOMER JOURNEY CONTACT LINKING TO DETERMINE ROOT CAUSE AND LOYALTY

SYSTEM AND METHOD FOR AB TESTING BASED ON COMMUNICATION CONTENT

SYSTEM AND METHOD FOR SEARCHING CONTENT USING ACOUSTIC CHARACTERISTICS

COMMUNICATION CHANNEL CUSTOMER JOURNEY

CONTACT CENTER AGENT COACHING TOOL

SYSTEM AND METHOD OF CATEGORIZING COMMUNICATIONS

REAL-TIME COMPLIANCE MONITORING FACILITY

REAL-TIME IN-STREAM COMPLIANCE MONITORING FACILITY

REAL-TIME COMPLIANCE MONITORING FACILITY

REAL-TIME MULTI-LEVEL COMPLIANCE MONITORING FACILITY

REAL-TIME CONVERSATIONAL ANALYTICS FACILITY

Method and apparatus for processing of heterogeneous units of work

Method and apparatus for the processing of heterogeneous units of work

Method and apparatus for processing heterogeneous units of work