Michael C. Hollatz

Person

Huntley, IL, US

People

Patents Grantslast 30 patents

Information Patent Grant
Securing method for lawful interception
- Patent number 11,943,262
- Issue date Mar 26, 2024
- Malikie Innovations Limited
- Michael Eoin Buckley
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Securing method for lawful interception
- Patent number 11,032,324
- Issue date Jun 8, 2021
- BlackBerry Limited
- Michael Eoin Buckley
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Securing method for lawful interception
- Patent number 10,320,850
- Issue date Jun 11, 2019
- BlackBerry Limited
- Michael Eoin Buckley
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Securing method for lawful interception
- Patent number 9,467,283
- Issue date Oct 11, 2016
- BlackBerry Limited
- Michael Eoin Buckley
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method of routing calls from a contact center
- Patent number 8,634,537
- Issue date Jan 21, 2014
- Aspect Software, Inc.
- Mike Hollatz
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Handling emergency calls on an electronic device
- Patent number 8,594,614
- Issue date Nov 26, 2013
- BlackBerry Limited
- Robert T. Eitel
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and apparatus for customer key routing
- Patent number 8,180,043
- Issue date May 15, 2012
- Aspect Software, Inc.
- Anthony J. Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
IP ACD using buffer server
- Patent number 8,028,084
- Issue date Sep 27, 2011
- Aspect Software, Inc.
- Mike Hollatz
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and apparatus for dynamic VoIP phone protocol selection
- Patent number 7,995,611
- Issue date Aug 9, 2011
- Apsect Software, Inc.
- Michael Hollatz
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method of allocating data communication sessions based upon user in...
- Patent number 7,917,623
- Issue date Mar 29, 2011
- Aspect Software, Inc.
- Anthony Dezonno
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Contact center business modeler
- Patent number 7,912,205
- Issue date Mar 22, 2011
- Aspect Software, Inc.
- Tony Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Contact center system independent of line key status or current age...
- Patent number 7,778,405
- Issue date Aug 17, 2010
- Aspect Software, Inc.
- Mike Hollatz
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
SIP ACD multi-tenant mechanism that facilitates multiple levels of...
- Patent number 7,764,779
- Issue date Jul 27, 2010
- Aspect Software, Inc.
- Michael Peters
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method of providing status information within an ACD
- Patent number 7,751,550
- Issue date Jul 6, 2010
- Aspect Software, Inc.
- Mike Hollatz
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Automatic generation of mixed media messages
- Patent number 7,729,479
- Issue date Jun 1, 2010
- Aspect Software, Inc.
- Anthony J. Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method of storing information within an ACD
- Patent number 7,702,094
- Issue date Apr 20, 2010
- Aspect Software, Inc.
- Dave Wesen
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Call tracking using SIP presence mechanism
- Patent number 7,668,303
- Issue date Feb 23, 2010
- Aspect Software, Inc.
- Michael Peters
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Packet prioritizing voice over packet network phone and system
- Patent number 7,599,350
- Issue date Oct 6, 2009
- Michael Hollatz
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Multi-protocol agent telephone system
- Patent number 7,466,686
- Issue date Dec 16, 2008
- Anthony J. Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Contact identifier for message types
- Patent number 7,460,651
- Issue date Dec 2, 2008
- Rockwell Electronic Commerce Corp.
- Dave Mosquera
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Apparatus and method of maintaining and improving agent performance
- Patent number 7,386,467
- Issue date Jun 10, 2008
- Rockwell Electronic Commerce Corp.
- Robert T. Eitel
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Session to track actual e-mail handling time
- Patent number 7,373,387
- Issue date May 13, 2008
- Rockwell Electronic Commerce Technologies
- Mike Hollatz
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Contact center conferencing of e-mail message
- Patent number 7,349,529
- Issue date Mar 25, 2008
- Rockwell Electronic Commerce Technologies, LLC
- Mike Hollatz
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method of providing a screen-pop via SIP
- Patent number 7,085,368
- Issue date Aug 1, 2006
- Rockwell Electronic Commerce Technologies, LLC
- Mike Hollatz
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Streaming announcements to agents of an ACD
- Patent number 6,968,368
- Issue date Nov 22, 2005
- Rockwell Electronic Commerce Technologies, LLC
- Robert T. Eitel
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Internet web site with audio interconnect and automatic call distri...
- Patent number 6,934,277
- Issue date Aug 23, 2005
- Rockwell Electronic Commerce Technologies, LLC
- Timothy P. Werve
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
ACD with packet data based agent interconnect
- Patent number 6,678,266
- Issue date Jan 13, 2004
- Rockwell Electronic Commerce Corp.
- Michael C. Hollatz
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Packet telephony gateway for hearing impaired relay services
- Patent number 6,625,259
- Issue date Sep 23, 2003
- Rockwell Electronic Commerce Corp.
- Michael C. Hollatz
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
ACD with packet data based agent interconnect
- Patent number 6,061,347
- Issue date May 9, 2000
- Rockwell Semiconductor Systems, Inc.
- Michael C. Hollatz
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Telecommutable platform
- Patent number 6,044,145
- Issue date Mar 28, 2000
- Rockwell Semiconductor Systems, Inc.
- Kevin Kelly
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
Securing Method for Lawful Interception
- Publication number 20210329039
- Publication date Oct 21, 2021
- BLACKBERRY LIMITED
- Michael Eoin BUCKLEY
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SECURING METHOD FOR LAWFUL INTERCEPTION
- Publication number 20190312913
- Publication date Oct 10, 2019
- BlackBerry Limited
- Michael Eoin BUCKLEY
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SECURING METHOD FOR LAWFUL INTERCEPTION
- Publication number 20170013022
- Publication date Jan 12, 2017
- BlackBerry Limited
- Michael Eoin BUCKLEY
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SECURING METHOD FOR LAWFUL INTERCEPTION
- Publication number 20140380056
- Publication date Dec 25, 2014
- Michael Eoin BUCKLEY
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
HANDLING EMERGENCY CALLS ON AN ELECTRONIC DEVICE
- Publication number 20120171983
- Publication date Jul 5, 2012
- Research in Motion Limited
- Robert T. Eitel
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Method and apparatus for customer key routing
- Publication number 20080008309
- Publication date Jan 10, 2008
- Anthony J. Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SIP ACD multi-tenant mechanism that facilitates multiple levels of...
- Publication number 20060251236
- Publication date Nov 9, 2006
- Michael Peters
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Business strategy transaction router
- Publication number 20060248002
- Publication date Nov 2, 2006
- Rockwell Electronic Commerce Technologies LLC
- Roger Summer
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Contact center conferencing of e-mail message
- Publication number 20060239420
- Publication date Oct 26, 2006
- Mike Hollatz
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Contact center business modeler
- Publication number 20060147025
- Publication date Jul 6, 2006
- Rockwell Electronic Commerce Technologies LLC
- Anthony Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Method of storing information within an ACD
- Publication number 20060115074
- Publication date Jun 1, 2006
- Mike Hollatz
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Internet method of protecting subscriber information
- Publication number 20060117187
- Publication date Jun 1, 2006
- Mike Hollatz
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Contact center system independent of line key status or current age...
- Publication number 20060115073
- Publication date Jun 1, 2006
- Mike Hollatz
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Automatic generation of mixed media messages
- Publication number 20060117098
- Publication date Jun 1, 2006
- Anthony J. Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Call tracking using SIP presence mechanism
- Publication number 20060045255
- Publication date Mar 2, 2006
- Mike Peters
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Method of monitoring and controlling applications in an ACD
- Publication number 20060048135
- Publication date Mar 2, 2006
- Jeff Hodson
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Method of routing calls from a contact center
- Publication number 20060034257
- Publication date Feb 16, 2006
- Mike Hollatz
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Method of providing status information within an ACD
- Publication number 20060036607
- Publication date Feb 16, 2006
- Mike Hollatz
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Method of providing a screen-pop via SIP
- Publication number 20060008070
- Publication date Jan 12, 2006
- Mike Hollatz
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Method and apparatus for dynamic VoIP phone protocol selection
- Publication number 20050286494
- Publication date Dec 29, 2005
- Michael Hollatz
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
System for contact system entities beyond end-points to track state...
- Publication number 20050232408
- Publication date Oct 20, 2005
- Jeffrey D. Hodson
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Session to track actual e-mail handling time
- Publication number 20050193071
- Publication date Sep 1, 2005
- Mike Hollatz
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
IP ACD using buffer server
- Publication number 20050188110
- Publication date Aug 25, 2005
- Mike Hollatz
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Contact identifier for message types
- Publication number 20040114573
- Publication date Jun 17, 2004
- Dave Mosquera
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Voice over packet network phone
- Publication number 20030123430
- Publication date Jul 3, 2003
- Michael Hollatz
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Method of allocating data communication sessions based upon user in...
- Publication number 20030126206
- Publication date Jul 3, 2003
- Anthony Dezonno
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Multi-protocol agent telephone system
- Publication number 20030103489
- Publication date Jun 5, 2003
- Anthony J. Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Streaming announcements to agents of an ACD
- Publication number 20030065801
- Publication date Apr 3, 2003
- Rockwell Electronic Commerce Corp.
- Robert T. Eitel
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Agent desktop management system with agent training
- Publication number 20030046142
- Publication date Mar 6, 2003
- Robert T. Eitel
- G06 - COMPUTING CALCULATING COUNTING

Michael C. Hollatz

Person

Patents Grantslast 30 patents

Securing method for lawful interception

Securing method for lawful interception

Securing method for lawful interception

Securing method for lawful interception

Method of routing calls from a contact center

Handling emergency calls on an electronic device

Method and apparatus for customer key routing

IP ACD using buffer server

Method and apparatus for dynamic VoIP phone protocol selection

Method of allocating data communication sessions based upon user in...

Contact center business modeler

Contact center system independent of line key status or current age...

SIP ACD multi-tenant mechanism that facilitates multiple levels of...

Method of providing status information within an ACD

Automatic generation of mixed media messages

Method of storing information within an ACD

Call tracking using SIP presence mechanism

Packet prioritizing voice over packet network phone and system

Multi-protocol agent telephone system

Contact identifier for message types

Apparatus and method of maintaining and improving agent performance

Session to track actual e-mail handling time

Contact center conferencing of e-mail message

Method of providing a screen-pop via SIP

Streaming announcements to agents of an ACD

Internet web site with audio interconnect and automatic call distri...

ACD with packet data based agent interconnect

Packet telephony gateway for hearing impaired relay services

ACD with packet data based agent interconnect

Telecommutable platform

Patents Applicationslast 30 patents

Securing Method for Lawful Interception

SECURING METHOD FOR LAWFUL INTERCEPTION

SECURING METHOD FOR LAWFUL INTERCEPTION

SECURING METHOD FOR LAWFUL INTERCEPTION

HANDLING EMERGENCY CALLS ON AN ELECTRONIC DEVICE

Method and apparatus for customer key routing

SIP ACD multi-tenant mechanism that facilitates multiple levels of...

Business strategy transaction router

Contact center conferencing of e-mail message

Contact center business modeler

Method of storing information within an ACD

Internet method of protecting subscriber information

Contact center system independent of line key status or current age...

Automatic generation of mixed media messages

Call tracking using SIP presence mechanism

Method of monitoring and controlling applications in an ACD

Method of routing calls from a contact center

Method of providing status information within an ACD

Method of providing a screen-pop via SIP

Method and apparatus for dynamic VoIP phone protocol selection

System for contact system entities beyond end-points to track state...

Session to track actual e-mail handling time

IP ACD using buffer server

Contact identifier for message types

Voice over packet network phone

Method of allocating data communication sessions based upon user in...

Multi-protocol agent telephone system

Streaming announcements to agents of an ACD

Agent desktop management system with agent training