Michael Glen GATES

Person

Lakeway, TX, US

People

Patents Grantslast 30 patents

Information Patent Grant
Real-time customer profile based predictive routing
- Patent number 10,218,850
- Issue date Feb 26, 2019
- Mattersight Corporation
- Kelly Conway
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Delayed-assignment predictive routing and methods
- Patent number 10,084,918
- Issue date Sep 25, 2018
- Mattersight Corporation
- Kelly Conway
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Adaptive occupancy real-time predictive routing
- Patent number 9,936,075
- Issue date Apr 3, 2018
- Mattersight Corporation
- Kelly Conway
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Customer satisfaction-based predictive routing and methods
- Patent number 9,848,085
- Issue date Dec 19, 2017
- Mattersight Corporation
- Kelly Conway
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Dynamic occupancy predictive routing and methods
- Patent number 9,667,795
- Issue date May 30, 2017
- Mattersight Corporation
- Kelly Conway
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Real-time predictive routing
- Patent number 9,565,312
- Issue date Feb 7, 2017
- Mattersight Corporation
- Kelly Conway
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Optimized predictive routing and methods
- Patent number 9,398,157
- Issue date Jul 19, 2016
- Mattersight Corporation
- Kelly Conway
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Real-time predictive routing
- Patent number 9,137,372
- Issue date Sep 15, 2015
- Mattersight Corporation
- Kelly Conway
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Real-time predictive routing
- Patent number 9,137,373
- Issue date Sep 15, 2015
- Mattersight Corporation
- Kelly Conway
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Optimized predictive routing and methods
- Patent number 9,106,748
- Issue date Aug 11, 2015
- Mattersight Corporation
- Kelly Conway
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Optimized predictive routing and methods
- Patent number 9,083,804
- Issue date Jul 14, 2015
- Mattersight Corporation
- Kelly Conway
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Real-time predictive routing
- Patent number 8,867,733
- Issue date Oct 21, 2014
- Mattersight Corporation
- Kelly Conway
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
REAL-TIME CUSTOMER PROFILE BASED PREDICTIVE ROUTING
- Publication number 20180205828
- Publication date Jul 19, 2018
- Mattersight Corporation
- Kelly CONWAY
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
DELAYED-ASSIGNMENT PREDICTIVE ROUTING AND METHODS
- Publication number 20180115646
- Publication date Apr 26, 2018
- Mattersight Corporation
- Kelly CONWAY
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
CUSTOMER SATISFACTION-BASED PREDICTIVE ROUTING AND METHODS
- Publication number 20170208177
- Publication date Jul 20, 2017
- Mattersight Corporation
- Kelly CONWAY
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
ADAPTIVE OCCUPANCY REAL-TIME PREDICTIVE ROUTING
- Publication number 20170149976
- Publication date May 25, 2017
- Mattersight Corporation
- Kelly CONWAY
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
DYNAMIC OCCUPANCY PREDICTIVE ROUTING AND METHODS
- Publication number 20160330325
- Publication date Nov 10, 2016
- Mattersight Corporation
- Kelly CONWAY
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
REAL-TIME PREDICTIVE ROUTING
- Publication number 20150341496
- Publication date Nov 26, 2015
- Mattersight Corporation
- Kelly CONWAY
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
OPTIMIZED PREDICTIVE ROUTING AND METHODS
- Publication number 20150312417
- Publication date Oct 29, 2015
- Mattersight Corporation
- Kelly CONWAY
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
REAL-TIME PREDICTIVE ROUTING
- Publication number 20150036815
- Publication date Feb 5, 2015
- Mattersight Corporation
- Kelly CONWAY
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
OPTIMIZED PREDICTIVE ROUTING AND METHODS
- Publication number 20140355749
- Publication date Dec 4, 2014
- Kelly CONWAY
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
OPTIMIZED PREDICTIVE ROUTING AND METHODS
- Publication number 20140355748
- Publication date Dec 4, 2014
- Kelly CONWAY
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
REAL-TIME PREDICTIVE ROUTING
- Publication number 20140270133
- Publication date Sep 18, 2014
- Kelly CONWAY
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Michael Glen GATES

Person

Patents Grantslast 30 patents

Real-time customer profile based predictive routing

Delayed-assignment predictive routing and methods

Adaptive occupancy real-time predictive routing

Customer satisfaction-based predictive routing and methods

Dynamic occupancy predictive routing and methods

Real-time predictive routing

Optimized predictive routing and methods

Real-time predictive routing

Real-time predictive routing

Optimized predictive routing and methods

Optimized predictive routing and methods

Real-time predictive routing

Patents Applicationslast 30 patents

REAL-TIME CUSTOMER PROFILE BASED PREDICTIVE ROUTING

DELAYED-ASSIGNMENT PREDICTIVE ROUTING AND METHODS

CUSTOMER SATISFACTION-BASED PREDICTIVE ROUTING AND METHODS

ADAPTIVE OCCUPANCY REAL-TIME PREDICTIVE ROUTING

DYNAMIC OCCUPANCY PREDICTIVE ROUTING AND METHODS

REAL-TIME PREDICTIVE ROUTING

OPTIMIZED PREDICTIVE ROUTING AND METHODS

REAL-TIME PREDICTIVE ROUTING

OPTIMIZED PREDICTIVE ROUTING AND METHODS

OPTIMIZED PREDICTIVE ROUTING AND METHODS

REAL-TIME PREDICTIVE ROUTING