Michael Montcalm

Person

Ottawa, CA

People

Patents Grantslast 30 patents

Information Patent Grant
Job-specific contact center generation
- Patent number 11,574,348
- Issue date Feb 7, 2023
- Mitel Networks Corporation
- Michael Montcalm
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for call timing and analysis
- Patent number 11,361,258
- Issue date Jun 14, 2022
- Mitel Networks Corporation
- Michael Montcalm
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for queue load balancing
- Patent number 11,063,880
- Issue date Jul 13, 2021
- Mitel Networks Corporation
- Michael Montcalm
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for recording and reviewing mixed-media communica...
- Patent number 11,032,092
- Issue date Jun 8, 2021
- Mitel Networks Corporation
- Michael Ross Montcalm
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for call timing and analysis
- Patent number 10,878,348
- Issue date Dec 29, 2020
- Mitel Networks Corporation
- Michael Montcalm
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method and system for dynamically changing a service level agreement
- Patent number 10,547,746
- Issue date Jan 28, 2020
- Mitel Networks Corporation
- Michael Montcalm
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Communication method and system including built-in self test
- Patent number 10,462,023
- Issue date Oct 29, 2019
- Mitel Networks Corporation
- Michael Ross Montcalm
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
SYSTEM AND METHOD FOR CALL TIMING AND ANALYSIS
- Publication number 20210073691
- Publication date Mar 11, 2021
- Mitel Networks Corporation
- Michael Montcalm
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
JOB-SPECIFIC CONTACT CENTER GENERATION
- Publication number 20200387943
- Publication date Dec 10, 2020
- Mitel Networks Corporation
- Michael Montcalm
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR RECORDING AND REVIEWING MIXED-MEDIA COMMUNICA...
- Publication number 20190394058
- Publication date Dec 26, 2019
- Mitel Networks Corporation
- Michael Ross Montcalm
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR QUEUE LOAD BALANCING
- Publication number 20190342226
- Publication date Nov 7, 2019
- Mitel Networks Corporation
- Michael Montcalm
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD AND SYSTEM FOR DYNAMICALLY CHANGING A SERVICE LEVEL AGREEMENT
- Publication number 20190132449
- Publication date May 2, 2019
- Mitel Networks Corporation
- Michael Montcalm
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR CALL TIMING AND ANALYSIS
- Publication number 20180285789
- Publication date Oct 4, 2018
- Mitel Networks Corporation
- Michael Montcalm
- G06 - COMPUTING CALCULATING COUNTING

Michael Montcalm

Person

Patents Grantslast 30 patents

Job-specific contact center generation

System and method for call timing and analysis

System and method for queue load balancing

System and method for recording and reviewing mixed-media communica...

System and method for call timing and analysis

Method and system for dynamically changing a service level agreement

Communication method and system including built-in self test

Patents Applicationslast 30 patents

SYSTEM AND METHOD FOR CALL TIMING AND ANALYSIS

JOB-SPECIFIC CONTACT CENTER GENERATION

SYSTEM AND METHOD FOR RECORDING AND REVIEWING MIXED-MEDIA COMMUNICA...

SYSTEM AND METHOD FOR QUEUE LOAD BALANCING

METHOD AND SYSTEM FOR DYNAMICALLY CHANGING A SERVICE LEVEL AGREEMENT

SYSTEM AND METHOD FOR CALL TIMING AND ANALYSIS