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Michael P. Lepore
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Marlborough, MA, US
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Patents Grants
last 30 patents
Information
Patent Grant
Private association of customer information across subscribers
Patent number
11,539,517
Issue date
Dec 27, 2022
Cisco Technology, Inc.
Richard Lee Barnes
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System for association of customer information across subscribers
Patent number
11,252,256
Issue date
Feb 15, 2022
Cisco Technology, Inc.
Michael P. Lepore
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System for association of customer information across subscribers
Patent number
10,728,361
Issue date
Jul 28, 2020
Cisco Technology, Inc.
Michael P. Lepore
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Providing multiple levels of group access to partial data objects
Patent number
10,230,703
Issue date
Mar 12, 2019
Cisco Technology, Inc.
Michael P. Lepore
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Contact center routing using characteristic mapping
Patent number
9,135,668
Issue date
Sep 15, 2015
Cisco Technology, Inc.
Kenneth Jordan
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Method and apparatus for providing improved support to users on int...
Patent number
8,842,812
Issue date
Sep 23, 2014
Cisco Technology, Inc.
Shantanu Sarkar
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Use of intelligent directed broadcast in contact center solutions
Patent number
7,729,277
Issue date
Jun 1, 2010
Cisco Technology, Inc.
Kenneth D. Jordan
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Set-top box initiated contact center interaction
Patent number
7,703,120
Issue date
Apr 20, 2010
Cisco Technology, Inc.
Paul Schechinger
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Composite controller for multimedia sessions
Patent number
7,532,628
Issue date
May 12, 2009
Cisco Technology, Inc.
Michael P. Lepore
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Caching information for multiple service applications
Patent number
7,480,657
Issue date
Jan 20, 2009
Cisco Technology, Inc.
Steven R. Glovin
G06 - COMPUTING CALCULATING COUNTING
Patents Applications
last 30 patents
Information
Patent Application
PRIVATE ASSOCIATION OF CUSTOMER INFORMATION ACROSS SUBSCRIBERS
Publication number
20210075605
Publication date
Mar 11, 2021
Cisco Technology, Inc.
Richard Lee Barnes
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEM FOR ASSOCIATION OF CUSTOMER INFORMATION ACROSS SUBSCRIBERS
Publication number
20200351375
Publication date
Nov 5, 2020
Cisco Technology, Inc.
Michael P. Lepore
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEM FOR ASSOCIATION OF CUSTOMER INFORMATION ACROSS SUBSCRIBERS
Publication number
20190373077
Publication date
Dec 5, 2019
Cisco Technology, Inc.
Michael P. Lepore
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
AUTOMATIC CONFIGURATION OF COGNITIVE ASSISTANT
Publication number
20190019077
Publication date
Jan 17, 2019
Cisco Technology, Inc.
Keith Griffin
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
METHOD AND APPARATUS FOR DYNAMIC COMMUNICATION-BASED AGENT SKILL AS...
Publication number
20120101873
Publication date
Apr 26, 2012
Cisco Technology, Inc.
Michael Paul Lepore
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
CUSTOMER CARE REPLIES ON SOCIAL MEDIA
Publication number
20120072358
Publication date
Mar 22, 2012
Cisco Technology, Inc.
Tod Famous
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
AUTOMATICALLY IDENTIFYING AND SUMMARIZING CONTENT PUBLISHED BY KEY...
Publication number
20110093520
Publication date
Apr 21, 2011
Cisco Technology, Inc.
John Doyle
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
METHOD AND APPARATUS FOR PROVIDING IMPROVED SUPPORT TO USERS ON INT...
Publication number
20100226489
Publication date
Sep 9, 2010
Cisco Technology, Inc.
Shantanu Sarkar
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
CONTACT CENTER ROUTING USING CHARACTERISTIC MAPPING
Publication number
20100125433
Publication date
May 20, 2010
Kenneth Jordan
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
Use of intelligent directed broadcast in contact center solutions
Publication number
20080205428
Publication date
Aug 28, 2008
Cisco Technology, Inc.
Kenneth D. Jordan
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
Set-top box initiated contact center interaction
Publication number
20080066127
Publication date
Mar 13, 2008
Cisco Technology, Inc.
Paul Schechinger
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
Matching a contact to a resource set
Publication number
20080065450
Publication date
Mar 13, 2008
Cisco Technology, Inc.
Kenneth D. Jordan
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
Peer-to-peer dynamic web page sharing
Publication number
20050021626
Publication date
Jan 27, 2005
Cisco Technology, Inc.
Surendra Prajapat
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
Composite controller for multimedia sessions
Publication number
20040125756
Publication date
Jul 1, 2004
Cisco Technology, Inc.
Michael P. Lepore
H04 - ELECTRIC COMMUNICATION TECHNIQUE