Mike Sheridan

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Oak Park, IL, US

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Patents Grantslast 30 patents

Information Patent Grant
Method and apparatus for customer key routing
- Patent number 8,180,043
- Issue date May 15, 2012
- Aspect Software, Inc.
- Anthony J. Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Agent registration and bidding system
- Patent number 7,773,740
- Issue date Aug 10, 2010
- Aspect Software, Inc.
- Robert Beckstrom
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Contact identifier for message types
- Patent number 7,460,651
- Issue date Dec 2, 2008
- Rockwell Electronic Commerce Corp.
- Dave Mosquera
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
Method and apparatus for customer key routing
- Publication number 20080008309
- Publication date Jan 10, 2008
- Anthony J. Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Method of evaluating contact center performance
- Publication number 20070124161
- Publication date May 31, 2007
- Rockwell Electronic Commerce Technologies, Inc.
- Margaret Mueller
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Business strategy transaction router
- Publication number 20060248002
- Publication date Nov 2, 2006
- Rockwell Electronic Commerce Technologies LLC
- Roger Summer
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Agent registration and bidding system
- Publication number 20050008139
- Publication date Jan 13, 2005
- Robert Beckstrom
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
System for optimizing business rule resources
- Publication number 20040193468
- Publication date Sep 30, 2004
- Dave Mosquera
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Contact identifier for message types
- Publication number 20040114573
- Publication date Jun 17, 2004
- Dave Mosquera
- H04 - ELECTRIC COMMUNICATION TECHNIQUE