Neil O'Connor

Person

Galway, IE

People

Patents Grantslast 30 patents

Information Patent Grant
Method of integrating artificial intelligence systems to dynamicall...
- Patent number RE49905
- Issue date Apr 2, 2024
- Avaya Management L.P.
- Neil O'Connor
Information Patent Grant
System and method for managing resources of an enterprise
- Patent number 11,621,932
- Issue date Apr 4, 2023
- Avaya Inc.
- Tony McCormack
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for optimizing agent time
- Patent number 11,533,398
- Issue date Dec 20, 2022
- Avaya Inc.
- Liam Loftus
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for guiding agents in an enterprise over aggregat...
- Patent number 11,283,924
- Issue date Mar 22, 2022
- Avaya Inc.
- Neil O'Connor
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Regulating communication comprising access to protected data
- Patent number 10,951,398
- Issue date Mar 16, 2021
- Avaya Inc.
- Neil O'Connor
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for managing communication interrupts in an enter...
- Patent number 10,951,760
- Issue date Mar 16, 2021
- Avaya Inc.
- Thomas J. Moran
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method of integrating artificial intelligence systems to dynamicall...
- Patent number 10,904,390
- Issue date Jan 26, 2021
- Avaya Management L.P.
- Neil O'Connor
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for providing automated progress updates in a c...
- Patent number 10,862,929
- Issue date Dec 8, 2020
- Avaya, Inc.
- Neil O'Connor
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Management of agent sessions for omnichannel predictive outbound
- Patent number 10,715,663
- Issue date Jul 14, 2020
- Avaya Inc.
- Neil O'Connor
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for managing resource selection in an enterprise
- Patent number 10,609,219
- Issue date Mar 31, 2020
- Avaya Inc.
- Paul D'Arcy
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for providing automated progress updates in a c...
- Patent number 10,516,706
- Issue date Dec 24, 2019
- Avaya Inc.
- Neil O'Connor
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Management of agent sessions for omnichannel predictive outbound
- Patent number 10,477,018
- Issue date Nov 12, 2019
- Avaya Inc.
- Neil O'Connor
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for managing customer interactions in an enterprise
- Patent number 10,469,662
- Issue date Nov 5, 2019
- Avaya Inc.
- Neil O'Connor
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for automated determining when to review an agent...
- Patent number 10,462,297
- Issue date Oct 29, 2019
- Avaya Inc.
- Liam Loftus
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for optimizing agent time
- Patent number 10,425,534
- Issue date Sep 24, 2019
- Avaya, Inc.
- Liam Loftus
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for routing work requests to a resource group of...
- Patent number 10,382,628
- Issue date Aug 13, 2019
- Avaya Inc.
- Neil O'Connor
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for managing communication interrupts in an enter...
- Patent number 10,356,242
- Issue date Jul 16, 2019
- Avaya Inc.
- Thomas J. Moran
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for conversational configuration of applications
- Patent number 10,282,213
- Issue date May 7, 2019
- Avaya Inc.
- Neil O'Connor
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
System and method for managing resource selection in an enterprise
- Patent number 10,122,859
- Issue date Nov 6, 2018
- Avaya Inc.
- Paul D'Arcy
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for ensuring high availability in an enterprise I...
- Patent number 10,104,130
- Issue date Oct 16, 2018
- Avaya Inc.
- Neil O'Connor
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for guiding agents in an enterprise
- Patent number 9,883,032
- Issue date Jan 30, 2018
- Avaya Inc.
- Neil O'Connor
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for managing multi-modal communication sessions
- Patent number 9,871,835
- Issue date Jan 16, 2018
- Avaya Inc.
- Neil O'Connor
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for managing resources
- Patent number 9,871,923
- Issue date Jan 16, 2018
- Avaya Inc.
- James Hickey
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for dynamic suggestion of optimal course of action
- Patent number 9,699,256
- Issue date Jul 4, 2017
- Avaya Inc.
- Neil O'Connor
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Management of contacts at contact centers
- Patent number 9,674,360
- Issue date Jun 6, 2017
- Avaya Inc.
- Michael Hartman
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for prioritizing agent intervention into automate...
- Patent number 9,621,728
- Issue date Apr 11, 2017
- Avaya Inc.
- Tony McCormack
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and system for determining occupancy of resources in a multi...
- Patent number 9,591,134
- Issue date Mar 7, 2017
- Avaya Inc.
- Neil O'Connor
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for compatibility-based team formation
- Patent number 9,549,070
- Issue date Jan 17, 2017
- Avaya Inc.
- Neil O'Connor
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and system for optimizing contact center performance
- Patent number 9,542,657
- Issue date Jan 10, 2017
- Avaya Inc.
- Neil O'Connor
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for managing enterprise communications
- Patent number 9,525,776
- Issue date Dec 20, 2016
- Avaya Inc.
- Tony McCormack
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
PROXIMAL LOADER ASSEMBLY FOR LOADING HEART VALVE INTO DELIVERY DEVICE
- Publication number 20250186204
- Publication date Jun 12, 2025
- Boston Scientific Scimed, Inc.
- Richard Kiely
- A61 - MEDICAL OR VETERINARY SCIENCE HYGIENE
Information Patent Application
IMPLANTABLE MEDICAL DEVICE WITH VISUAL ORIENTATION INDICATOR
- Publication number 20240008981
- Publication date Jan 11, 2024
- Boston Scientific Scimed, Inc.
- Tim O'Connor
- A61 - MEDICAL OR VETERINARY SCIENCE HYGIENE
Information Patent Application
SEAMLESS EXPANDABLE INTRODUCER SHEATH
- Publication number 20230263990
- Publication date Aug 24, 2023
- Boston Scientific Scimed, Inc.
- Tim O'Connor
- A61 - MEDICAL OR VETERINARY SCIENCE HYGIENE
Information Patent Application
SYSTEMS AND METHODS FOR PROVIDING AUTOMATED PROGRESS UPDATES IN A C...
- Publication number 20200045092
- Publication date Feb 6, 2020
- AVAYA INC.
- Neil O'Connor
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
MANAGEMENT OF AGENT SESSIONS FOR OMNICHANNEL PREDICTIVE OUTBOUND
- Publication number 20200028966
- Publication date Jan 23, 2020
- AVAYA INC.
- Neil O'Connor
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR MANAGING CUSTOMER INTERACTIONS IN AN ENTERPRISE
- Publication number 20200028967
- Publication date Jan 23, 2020
- AVAYA INC.
- Neil O'Connor
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR OPTIMIZING AGENT TIME
- Publication number 20190379790
- Publication date Dec 12, 2019
- AVAYA INC.
- Liam LOFTUS
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
REGULATING COMMUNICATION COMPRISING ACCESS TO PROTECTED DATA
- Publication number 20190342076
- Publication date Nov 7, 2019
- AVAYA INC.
- Neil O'Connor
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR MANAGING COMMUNICATION INTERRUPTS IN AN ENTER...
- Publication number 20190289130
- Publication date Sep 19, 2019
- AVAYA INC.
- Thomas J. Moran
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
MANAGEMENT OF AGENT SESSIONS FOR OMNICHANNEL PREDICTIVE OUTBOUND
- Publication number 20190191031
- Publication date Jun 20, 2019
- AVAYA INC.
- Neil O'Connor
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR PROVIDING AUTOMATED PROGRESS UPDATES IN A C...
- Publication number 20190058744
- Publication date Feb 21, 2019
- AVAYA INC.
- Neil O'Connor
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR MANAGING RESOURCE SELECTION IN AN ENTERPRISE
- Publication number 20180352088
- Publication date Dec 6, 2018
- AVAYA INC.
- Paul D'Arcy
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD TO SELECT A RESOURCE IN AN ENTERPRISE
- Publication number 20180124246
- Publication date May 3, 2018
- AVAYA INC.
- Neil O'Connor
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR MANAGING MULTI-MODAL COMMUNICATION SESSIONS
- Publication number 20160381091
- Publication date Dec 29, 2016
- AVAYA INC.
- Neil O'Connor
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
BUSINESS METRIC ILLUMINATION CONTROL
- Publication number 20160364672
- Publication date Dec 15, 2016
- AVAYA INC.
- Tony McCormack
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Device, System, and Method for Team Continuity
- Publication number 20160321584
- Publication date Nov 3, 2016
- AVAYA INC.
- Tony MCCORMACK
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Device, System, and Method for Team Formation
- Publication number 20160321597
- Publication date Nov 3, 2016
- AVAYA INC.
- Tony McCormack
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
System and Method for Optimizing Agent Time
- Publication number 20160295018
- Publication date Oct 6, 2016
- AVAYA INC.
- Liam LOFTUS
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD TO SELECT A RESOURCE IN AN ENTERPRISE
- Publication number 20160295019
- Publication date Oct 6, 2016
- AVAYA INC.
- Neil O'Connor
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR MANAGING COMMUNICATION SESSIONS IN AN ENTERPRISE
- Publication number 20160269258
- Publication date Sep 15, 2016
- AVAYA INC.
- John McGreevy
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
System and Method for Compatibility-Based Team Formation
- Publication number 20160241716
- Publication date Aug 18, 2016
- AVAYA INC.
- Neil O'Connor
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR MANAGING COMMUNICATION INTERRUPTS IN AN ENTER...
- Publication number 20160212264
- Publication date Jul 21, 2016
- AVAYA INC.
- Thomas J. Moran
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
System and Method for Automated Determining When to Review an Agent...
- Publication number 20160205250
- Publication date Jul 14, 2016
- AVAYA INC.
- Liam LOFTUS
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR MANAGING ENTERPRISE COMMUNICATIONS
- Publication number 20160198047
- Publication date Jul 7, 2016
- AVAYA INC.
- Tony McCormack
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR MANAGING RESOURCE SELECTION IN AN ENTERPRISE
- Publication number 20160173694
- Publication date Jun 16, 2016
- AVAYA INC.
- Paul D'Arcy
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR MANAGING ALLOCATION OF RESOURCES
- Publication number 20160150085
- Publication date May 26, 2016
- AVAYA INC.
- Tony McCormack
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR MANAGING RESOURCES
- Publication number 20160150084
- Publication date May 26, 2016
- AVAYA INC.
- James Hickey
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR MANAGING RESOURCES OF AN ENTERPRISE
- Publication number 20160127553
- Publication date May 5, 2016
- AVAYA INC.
- Tony McCormack
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
AUGMENTED REALITY SUPERVISOR DISPLAY
- Publication number 20160125652
- Publication date May 5, 2016
- AVAYA INC.
- Tony McCormack
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR GUIDING AGENTS IN AN ENTERPRISE OVER AGGREGAT...
- Publication number 20160080570
- Publication date Mar 17, 2016
- AVAYA INC.
- Neil O'Connor
- G06 - COMPUTING CALCULATING COUNTING

Neil O'Connor

Person

Patents Grantslast 30 patents

Method of integrating artificial intelligence systems to dynamicall...

System and method for managing resources of an enterprise

System and method for optimizing agent time

System and method for guiding agents in an enterprise over aggregat...

Regulating communication comprising access to protected data

System and method for managing communication interrupts in an enter...

Method of integrating artificial intelligence systems to dynamicall...

Systems and methods for providing automated progress updates in a c...

Management of agent sessions for omnichannel predictive outbound

System and method for managing resource selection in an enterprise

Systems and methods for providing automated progress updates in a c...

Management of agent sessions for omnichannel predictive outbound

System and method for managing customer interactions in an enterprise

System and method for automated determining when to review an agent...

System and method for optimizing agent time

System and method for routing work requests to a resource group of...

System and method for managing communication interrupts in an enter...

System and method for conversational configuration of applications

System and method for managing resource selection in an enterprise

System and method for ensuring high availability in an enterprise I...

System and method for guiding agents in an enterprise

System and method for managing multi-modal communication sessions

System and method for managing resources

System and method for dynamic suggestion of optimal course of action

Management of contacts at contact centers

System and method for prioritizing agent intervention into automate...

Method and system for determining occupancy of resources in a multi...

System and method for compatibility-based team formation

Method and system for optimizing contact center performance

System and method for managing enterprise communications

Patents Applicationslast 30 patents

PROXIMAL LOADER ASSEMBLY FOR LOADING HEART VALVE INTO DELIVERY DEVICE

IMPLANTABLE MEDICAL DEVICE WITH VISUAL ORIENTATION INDICATOR

SEAMLESS EXPANDABLE INTRODUCER SHEATH

SYSTEMS AND METHODS FOR PROVIDING AUTOMATED PROGRESS UPDATES IN A C...

MANAGEMENT OF AGENT SESSIONS FOR OMNICHANNEL PREDICTIVE OUTBOUND

SYSTEM AND METHOD FOR MANAGING CUSTOMER INTERACTIONS IN AN ENTERPRISE

SYSTEM AND METHOD FOR OPTIMIZING AGENT TIME

REGULATING COMMUNICATION COMPRISING ACCESS TO PROTECTED DATA

SYSTEM AND METHOD FOR MANAGING COMMUNICATION INTERRUPTS IN AN ENTER...

MANAGEMENT OF AGENT SESSIONS FOR OMNICHANNEL PREDICTIVE OUTBOUND

SYSTEMS AND METHODS FOR PROVIDING AUTOMATED PROGRESS UPDATES IN A C...

SYSTEM AND METHOD FOR MANAGING RESOURCE SELECTION IN AN ENTERPRISE

SYSTEM AND METHOD TO SELECT A RESOURCE IN AN ENTERPRISE

SYSTEM AND METHOD FOR MANAGING MULTI-MODAL COMMUNICATION SESSIONS

BUSINESS METRIC ILLUMINATION CONTROL

Device, System, and Method for Team Continuity

Device, System, and Method for Team Formation

System and Method for Optimizing Agent Time

SYSTEM AND METHOD TO SELECT A RESOURCE IN AN ENTERPRISE

SYSTEM AND METHOD FOR MANAGING COMMUNICATION SESSIONS IN AN ENTERPRISE

System and Method for Compatibility-Based Team Formation

SYSTEM AND METHOD FOR MANAGING COMMUNICATION INTERRUPTS IN AN ENTER...

System and Method for Automated Determining When to Review an Agent...

SYSTEM AND METHOD FOR MANAGING ENTERPRISE COMMUNICATIONS

SYSTEM AND METHOD FOR MANAGING RESOURCE SELECTION IN AN ENTERPRISE

SYSTEM AND METHOD FOR MANAGING ALLOCATION OF RESOURCES

SYSTEM AND METHOD FOR MANAGING RESOURCES

SYSTEM AND METHOD FOR MANAGING RESOURCES OF AN ENTERPRISE

AUGMENTED REALITY SUPERVISOR DISPLAY

SYSTEM AND METHOD FOR GUIDING AGENTS IN AN ENTERPRISE OVER AGGREGAT...