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Ni An
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Plano, TX, US
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Patents Grants
last 30 patents
Information
Patent Grant
Supporting automation of customer service
Patent number
11,544,721
Issue date
Jan 3, 2023
AT&T Intellectual Property I, L.P.
Ni An
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Supporting conversations between customers and customer service agents
Patent number
11,228,683
Issue date
Jan 18, 2022
AT&T Intellectual Property I, L.P.
Yunmiao Wang
G06 - COMPUTING CALCULATING COUNTING
Patents Applications
last 30 patents
Information
Patent Application
MANAGING INTERACTONS BETWEEN DISPARATE RESOURCE TYPES TO COMPLETE T...
Publication number
20240037469
Publication date
Feb 1, 2024
AT&T INTELLECTUAL PROPERTY I, L.P.
Kelly Dowd
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
UTILIZATION OF A RESOURCE TO PERFORM A TASK BASED ON A PREDICTED CA...
Publication number
20240037007
Publication date
Feb 1, 2024
AT&T INTELLECTUAL PROPERTY I, L.P.
Eric Zavesky
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
Automated Optimization of Events by Engagement and Format
Publication number
20240013104
Publication date
Jan 11, 2024
AT&T INTELLECTUAL PROPERTY I, L.P.
Emily Williams
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SUPPORTING AUTOMATION OF CUSTOMER SERVICE
Publication number
20230139628
Publication date
May 4, 2023
AT&T INTELLECTUAL PROPERTY I, L.P.
Ni An
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
INTELLIGENT SYSTEM BASED ON COMPUTER VISION FOR WIRE INSTALLATION Q...
Publication number
20230005125
Publication date
Jan 5, 2023
AT&T INTELLECTUAL PROPERTY I, L.P.
Ni An
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SUPPORTING CONVERSATIONS BETWEEN CUSTOMERS AND CUSTOMER SERVICE AGENTS
Publication number
20220124200
Publication date
Apr 21, 2022
AT&T INTELLECTUAL PROPERTY I, L.P.
Yunmiao Wang
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
ROOT CAUSE CLASSIFICATION
Publication number
20210303793
Publication date
Sep 30, 2021
AT&T INTELLECTUAL PROPERTY I, L.P.
Yunmiao Wang
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SUPPORTING AUTOMATION OF CUSTOMER SERVICE
Publication number
20210256534
Publication date
Aug 19, 2021
AT&T INTELLECTUAL PROPERTY I, L.P.
Ni An
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SUPPORTING CONVERSATIONS BETWEEN CUSTOMERS AND CUSTOMER SERVICE AGENTS
Publication number
20210176361
Publication date
Jun 10, 2021
AT&T INTELLECTUAL PROPERTY I, L.P.
Yunmiao Wang
G06 - COMPUTING CALCULATING COUNTING