Oleg Turovsky

Person

San Francisco, CA, US

People

Patents Grantslast 30 patents

Information Patent Grant
Determining presence for interaction routing
- Patent number 7,715,332
- Issue date May 11, 2010
- Genesys Telecommunications Laboratories, Inc.
- Alec Miloslavsky
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Determining presence for interaction routing
- Patent number 7,619,996
- Issue date Nov 17, 2009
- Genesys Telecommunications Laboratories, Inc.
- Alec Miloslavsky
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Routing emails to a plurality of agents
- Patent number 7,460,496
- Issue date Dec 2, 2008
- Genesys Telecommunications Laboratories, Inc.
- Alec Miloslavsky
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Apparatus and methods for routing electronic mail in a processing c...
- Patent number 6,981,020
- Issue date Dec 27, 2005
- Genesys Telecommunications Laboratories, Inc.
- Alec Miloslavsky
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Internet protocol call-in centers and establishing remote agents
- Patent number 6,879,586
- Issue date Apr 12, 2005
- Genesys Telecommunications Laboratories, Inc.
- Alec Miloslavsky
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Apparatus and methods for coordinating internet protocol telephone...
- Patent number 6,625,139
- Issue date Sep 23, 2003
- Genesys Telecommunications Laboratories, Inc.
- Alec Miloslavsky
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method and apparatus for determining and using multiple object stat...
- Patent number 6,597,685
- Issue date Jul 22, 2003
- Genesys Telecommunications Laboratories, Inc.
- Alec Miloslavsky
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Apparatus and method for improving e-mail routing in an internet pr...
- Patent number 6,581,105
- Issue date Jun 17, 2003
- Genesys Telecommunications Laboratories, Inc.
- Alec Miloslavsky
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Internet call waiting
- Patent number 6,259,692
- Issue date Jul 10, 2001
- Genesys Telecommunications Laboratories, Inc.
- Yuri Shtivelman
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Apparatus and methods for managing multiple internet protocol capab...
- Patent number 6,175,564
- Issue date Jan 16, 2001
- Genesys Telecommunications Laboratories, Inc.
- Alec Miloslavsky
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Internet call waiting
- Patent number 6,078,581
- Issue date Jun 20, 2000
- Genesys Telecommunications Laboratories, Inc.
- Yuri Shtivelman
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
Determining Presence for Interaction Routing
- Publication number 20100172486
- Publication date Jul 8, 2010
- ALEC MILOSLAVSKY
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Skill-Based Real-time Call Routing in Telephony Systems
- Publication number 20080049929
- Publication date Feb 28, 2008
- Alec Miloslavsky
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Determining Presence for Interaction Routing
- Publication number 20080049928
- Publication date Feb 28, 2008
- Alec Miloslavsky
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Dynamic Re-routing
- Publication number 20080043975
- Publication date Feb 21, 2008
- Alec Miloslavsky
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Apparatus and Methods for Coordinating Telephone and Data Communica...
- Publication number 20080043728
- Publication date Feb 21, 2008
- Alec Miloslavsky
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Escalatory Reactive Call Routing
- Publication number 20080043955
- Publication date Feb 21, 2008
- Yuri Shtivelman
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
System for Routing Electronic Mails
- Publication number 20080046531
- Publication date Feb 21, 2008
- Yuri Shtivelman
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Determining Presence for Transaction Routing
- Publication number 20070195940
- Publication date Aug 23, 2007
- Genesys Telecommunications Laboratories, Inc.
- Alec Miloslavsky
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Routing emails to a plurality of agents
- Publication number 20050128961
- Publication date Jun 16, 2005
- Alec Miloslavsky
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
APPARATUS AND METHODS FOR COORDINATING INTERNET PROTOCOL TELEPHONE...
- Publication number 20030021259
- Publication date Jan 30, 2003
- ALEC MILOSLAVSKY
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Apparatus and methods for routing electronic mail in a processing c...
- Publication number 20020169834
- Publication date Nov 14, 2002
- Alec Miloslavsky
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD AND APPARATUS FOR DETERMINING AND USING MULTIPLE OBJECT STAT...
- Publication number 20020101866
- Publication date Aug 1, 2002
- ALEC MILOSLAVSKY
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
APPARATUS AND METHODS IN IMPROVING AND ENHANCING TELEPHONY TELECOMM...
- Publication number 20020019846
- Publication date Feb 14, 2002
- ALEC MILOSLAVSKY
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
INTERNET PROTOCOL CALL-IN CENTERS AND ESTABLISHING REMOTE AGENTS
- Publication number 20020001300
- Publication date Jan 3, 2002
- ALEC MILOSLAVSKY
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Apparatus and methods enhancing call routing to and within call-cen...
- Publication number 20010040887
- Publication date Nov 15, 2001
- Yuri Shtivelman
- G06 - COMPUTING CALCULATING COUNTING

Oleg Turovsky

Person

Patents Grantslast 30 patents

Determining presence for interaction routing

Determining presence for interaction routing

Routing emails to a plurality of agents

Apparatus and methods for routing electronic mail in a processing c...

Internet protocol call-in centers and establishing remote agents

Apparatus and methods for coordinating internet protocol telephone...

Method and apparatus for determining and using multiple object stat...

Apparatus and method for improving e-mail routing in an internet pr...

Internet call waiting

Apparatus and methods for managing multiple internet protocol capab...

Internet call waiting

Patents Applicationslast 30 patents

Determining Presence for Interaction Routing

Skill-Based Real-time Call Routing in Telephony Systems

Determining Presence for Interaction Routing

Dynamic Re-routing

Apparatus and Methods for Coordinating Telephone and Data Communica...

Escalatory Reactive Call Routing

System for Routing Electronic Mails

Determining Presence for Transaction Routing

Routing emails to a plurality of agents

APPARATUS AND METHODS FOR COORDINATING INTERNET PROTOCOL TELEPHONE...

Apparatus and methods for routing electronic mail in a processing c...

METHOD AND APPARATUS FOR DETERMINING AND USING MULTIPLE OBJECT STAT...

APPARATUS AND METHODS IN IMPROVING AND ENHANCING TELEPHONY TELECOMM...

INTERNET PROTOCOL CALL-IN CENTERS AND ESTABLISHING REMOTE AGENTS

Apparatus and methods enhancing call routing to and within call-cen...