Pallipuram V. Kannan

Person

San Jose, CA, US

People

Patents Grantslast 30 patents

Information Patent Grant
Method and apparatus for providing assistance to calling customers
- Patent number 11,711,465
- Issue date Jul 25, 2023
- [24]7.ai, Inc
- Pallipuram V. Kannan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Slider and history field for smart chat sessions
- Patent number 11,543,937
- Issue date Jan 3, 2023
- [24]7.ai, Inc
- Pallipuram V. Kannan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method and apparatus for notifying customers of agent's availability
- Patent number 11,526,917
- Issue date Dec 13, 2022
- [24]7.ai, Inc
- Pallipuram V. Kannan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method and apparatus for providing customer notifications
- Patent number 11,436,618
- Issue date Sep 6, 2022
- [24]7.ai, Inc
- Pallipuram V. Kannan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method and apparatus for managing agent interactions with enterpris...
- Patent number 11,238,872
- Issue date Feb 1, 2022
- [24]7.ai, Inc.
- Pallipuram V. Kannan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method and apparatus for an intuitive customer experience
- Patent number 11,080,721
- Issue date Aug 3, 2021
- 7.ai, Inc.
- Pallipuram V. Kannan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method and apparatus for facilitating agent conversations with cust...
- Patent number 10,798,245
- Issue date Oct 6, 2020
- [24]7.ai, Inc.
- Pallipuram V. Kannan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Customer journey prediction and resolution
- Patent number 10,755,293
- Issue date Aug 25, 2020
- [24]7.ai, Inc.
- Andrew Chang
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method and apparatus for building a user profile, for personalizati...
- Patent number 10,726,427
- Issue date Jul 28, 2020
- [24]7.ai, Inc.
- Pallipuram V. Kannan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for facilitating dialogue mining
- Patent number 10,635,695
- Issue date Apr 28, 2020
- [24]7.ai, Inc.
- Suchana Seth
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method and apparatus for linking customer interactions with custome...
- Patent number 10,592,949
- Issue date Mar 17, 2020
- [24]7.ai, Inc.
- Pallipuram V. Kannan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method and apparatus for facilitating agent conversations with cust...
- Patent number 10,574,824
- Issue date Feb 25, 2020
- [24]7.ai, Inc.
- Pallipuram V. Kannan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Proactive surveys based on customer information
- Patent number 10,515,380
- Issue date Dec 24, 2019
- [24]7.ai, Inc.
- Pallipuram V. Kannan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method and apparatus for improving goal-directed textual conversati...
- Patent number 10,484,541
- Issue date Nov 19, 2019
- [24]7.ai, Inc.
- Pallipuram V. Kannan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and apparatus for facilitating staffing of resources
- Patent number 10,339,477
- Issue date Jul 2, 2019
- [24]7.ai, Inc.
- Pallipuram V. Kannan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method and apparatus for optimizing customer service across multipl...
- Patent number 10,200,420
- Issue date Feb 5, 2019
- [24]7.ai, Inc.
- Pallipuram V. Kannan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and apparatus for building a user profile, for personalizati...
- Patent number 10,089,639
- Issue date Oct 2, 2018
- [24]7.ai, Inc.
- Pallipuram V. Kannan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method and apparatus for improving goal-directed textual conversati...
- Patent number 10,038,786
- Issue date Jul 31, 2018
- [24]7.ai, Inc.
- Pallipuram V. Kannan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Slider and history field for smart chat sessions
- Patent number 9,851,872
- Issue date Dec 26, 2017
- 24/7 Customer, Inc.
- Pallipuram V. Kannan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Slider and history field for smart chat sessions
- Patent number 9,851,869
- Issue date Dec 26, 2017
- 24/7 Customer, Inc.
- Pallipuram V. Kannan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for facilitating dialogue mining
- Patent number 9,661,067
- Issue date May 23, 2017
- 24/7 Customer, Inc.
- Suchana Seth
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Apparatus and method for predicting customer behavior
- Patent number 9,536,248
- Issue date Jan 3, 2017
- 24/7 Customer, Inc.
- Pallipuram V. Kannan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method and apparatus for analyzing and applying data related to cus...
- Patent number 9,536,269
- Issue date Jan 3, 2017
- 24/7 Customer, Inc.
- Andrew Chang
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method and apparatus for analyzing and applying data related to cus...
- Patent number 9,519,936
- Issue date Dec 13, 2016
- 24/7 Customer, Inc.
- Ravi Vijayaraghavan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method and apparatus for proactive notifications based on the locat...
- Patent number 9,519,903
- Issue date Dec 13, 2016
- 24/7 Customer, Inc.
- Pallipuram V. Kannan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and apparatus for analyzing and applying data related to cus...
- Patent number 9,483,800
- Issue date Nov 1, 2016
- 24/7 Customer, Inc.
- Ravi Vijayaraghavan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Customer journey prediction and resolution
- Patent number 9,443,252
- Issue date Sep 13, 2016
- 24/7 Customer, Inc.
- Andrew Chang
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Apparatus and method for predicting customer behavior
- Patent number 9,129,290
- Issue date Sep 8, 2015
- 24/7 Customer, Inc.
- Pallipuram V. Kannan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Customer journey prediction and resolution
- Patent number 9,092,801
- Issue date Jul 28, 2015
- 24/7 Customer, Inc.
- Andrew Chang
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Interaction management
- Patent number 9,077,804
- Issue date Jul 7, 2015
- 24/7 Customer, Inc.
- Pallipuram V. Kannan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
STORING CUSTOMER IDENTIFIER IN A SMART DEVICE FOR ENABLING ENGAGEME...
- Publication number 20220076244
- Publication date Mar 10, 2022
- [24]7.ai, Inc.
- Pallipuram V. Kannan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD AND SYSTEM FOR FACILITATING A PROVISIONING OF ADVERTISEMENTS...
- Publication number 20210350419
- Publication date Nov 11, 2021
- [24]7.ai, Inc.
- Pallipuram V. Kannan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD AND APPARATUS FOR PROVIDING ASSISTANCE TO CALLING CUSTOMERS
- Publication number 20210058512
- Publication date Feb 25, 2021
- [24]7.ai, Inc.
- Pallipuram V. Kannan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD AND APPARATUS FOR FACILITATING AGENT CONVERSATIONS WITH CUST...
- Publication number 20200195782
- Publication date Jun 18, 2020
- [24]7.ai, Inc.
- Pallipuram V. Kannan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD AND APPARATUS FOR FACILITATING STAFFING OF RESOURCES
- Publication number 20190279141
- Publication date Sep 12, 2019
- [24]7.ai, Inc.
- Pallipuram V. KANNAN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD AND APPARATUS FOR MANAGING AGENT INTERACTIONS WITH ENTERPRIS...
- Publication number 20190156838
- Publication date May 23, 2019
- [24]7.ai, Inc.
- Pallipuram V. Kannan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD AND APPARATUS FOR FACILITATING AGENT CONVERSATIONS WITH CUST...
- Publication number 20190132451
- Publication date May 2, 2019
- Pallipuram V. KANNAN
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD AND APPARATUS FOR OPTIMIZING CUSTOMER SERVICE ACROSS MULTIPL...
- Publication number 20190124127
- Publication date Apr 25, 2019
- [24]7.ai, Inc.
- Pallipuram V. KANNAN
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Method and Apparatus for Building a User Profile, for Personalizati...
- Publication number 20180374107
- Publication date Dec 27, 2018
- [24]7.ai, Inc.
- Pallipuram V. KANNAN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Method and Apparatus for Building a User Profile, for Personalizati...
- Publication number 20180374108
- Publication date Dec 27, 2018
- [24]7.ai, Inc.
- Pallipuram V. KANNAN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD AND APPARATUS FOR IMPROVING GOAL-DIRECTED TEXTUAL CONVERSATI...
- Publication number 20180359361
- Publication date Dec 13, 2018
- [24]7.ai, Inc.
- Pallipuram V. KANNAN
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Method and Apparatus for Enhanced In-Store Retail Experience Using...
- Publication number 20180315110
- Publication date Nov 1, 2018
- [24]7.ai, Inc.
- Pallipuram V. KANNAN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD AND APPARATUS FOR NOTIFYING CUSTOMERS OF AGENT'S AVAILABILITY
- Publication number 20180276723
- Publication date Sep 27, 2018
- [24]7.ai, Inc.
- Pallipuram V. KANNAN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SLIDER AND HISTORY FIELD FOR SMART CHAT SESSIONS
- Publication number 20180081511
- Publication date Mar 22, 2018
- 24/7 CUSTOMER, INC.
- Pallipuram V. KANNAN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD AND APPARATUS FOR FACILITATING A PROVISIONING OF ADVERTISEME...
- Publication number 20170364965
- Publication date Dec 21, 2017
- 24/7 CUSTOMER, INC.
- Pallipuram V. KANNAN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD AND APPARATUS FOR ASSESSING CUSTOMER VALUE BASED ON CUSTOMER...
- Publication number 20170364930
- Publication date Dec 21, 2017
- 24/7 CUSTOMER, INC.
- Pallipuram V. KANNAN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR FACILITATING DIALOGUE MINING
- Publication number 20170235740
- Publication date Aug 17, 2017
- 24/7 CUSTOMER, INC.
- Suchana SETH
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD AND APPARATUS FOR LINKING CUSTOMER INTERACTIONS WITH CUSTOME...
- Publication number 20170140449
- Publication date May 18, 2017
- 24/7 CUSTOMER, INC.
- Pallipuram V. KANNAN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD AND APPARATUS FOR FACILITATING CUSTOMER INTERACTIONS WITH EN...
- Publication number 20170091780
- Publication date Mar 30, 2017
- 24/7 CUSTOMER, INC.
- Pallipuram V. Kannan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD AND APPARATUS FOR PROACTIVE NOTIFICATIONS BASED ON THE LOCAT...
- Publication number 20170053287
- Publication date Feb 23, 2017
- 24/7 CUSTOMER, INC.
- Pallipuram V. Kannan
- G01 - MEASURING TESTING
Information Patent Application
METHOD AND SYSTEM FOR EFFECTING CUSTOMER VALUE BASED CUSTOMER INTER...
- Publication number 20160342911
- Publication date Nov 24, 2016
- 24/7 CUSTOMER, INC.
- Pallipuram V. KANNAN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR FACILITATING SOCIAL RECOGNITION OF AGENTS
- Publication number 20160267422
- Publication date Sep 15, 2016
- 24/7 CUSTOMER, INC.
- Aditya Anil KOTHADIYA
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SLIDER AND HISTORY FILED FOR SMART CHAT SESSIONS
- Publication number 20160253054
- Publication date Sep 1, 2016
- 24/7 CUSTOMER, INC.
- Pallipuram V. KANNAN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Method And Apparatus For Enhanced In-Store Retail Experience Using...
- Publication number 20160210682
- Publication date Jul 21, 2016
- 24/7 CUSTOMER, INC.
- Pallipuram V. KANNAN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD AND APPARATUS FOR FACILITATING STAFFING OF RESOURCES
- Publication number 20160171424
- Publication date Jun 16, 2016
- 24/7 CUSTOMER, INC.
- Pallipuram V. KANNAN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Customer Journey Prediction and Resolution
- Publication number 20160071126
- Publication date Mar 10, 2016
- 24/7 CUSTOMER, INC.
- Andrew CHANG
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD AND APPARATUS FOR PROVIDING CUSTOMER NOTIFICATIONS
- Publication number 20150339683
- Publication date Nov 26, 2015
- 24/7 CUSTOMER, INC.
- Pallipuram V. KANNAN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD AND APPARATUS FOR PERSONALIZING CUSTOMER INTERACTION EXPERIE...
- Publication number 20150254675
- Publication date Sep 10, 2015
- 24/7 CUSTOMER, INC.
- Pallipuram V. KANNAN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Apparatus and Method for Predicting Customer Behavior
- Publication number 20150242860
- Publication date Aug 27, 2015
- 24/7 CUSTOMER, INC.
- Pallipuram V. KANNAN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD AND APPARATUS FOR IMPROVING CUSTOMER INTERACTION EXPERIENCES
- Publication number 20150235240
- Publication date Aug 20, 2015
- 24/7 CUSTOMER, INC.
- Andrew Liang Ping CHANG
- G06 - COMPUTING CALCULATING COUNTING

Pallipuram V. Kannan

Person

Patents Grantslast 30 patents

Method and apparatus for providing assistance to calling customers

Slider and history field for smart chat sessions

Method and apparatus for notifying customers of agent's availability

Method and apparatus for providing customer notifications

Method and apparatus for managing agent interactions with enterpris...

Method and apparatus for an intuitive customer experience

Method and apparatus for facilitating agent conversations with cust...

Customer journey prediction and resolution

Method and apparatus for building a user profile, for personalizati...

Systems and methods for facilitating dialogue mining

Method and apparatus for linking customer interactions with custome...

Method and apparatus for facilitating agent conversations with cust...

Proactive surveys based on customer information

Method and apparatus for improving goal-directed textual conversati...

Method and apparatus for facilitating staffing of resources

Method and apparatus for optimizing customer service across multipl...

Method and apparatus for building a user profile, for personalizati...

Method and apparatus for improving goal-directed textual conversati...

Slider and history field for smart chat sessions

Slider and history field for smart chat sessions

Systems and methods for facilitating dialogue mining

Apparatus and method for predicting customer behavior

Method and apparatus for analyzing and applying data related to cus...

Method and apparatus for analyzing and applying data related to cus...

Method and apparatus for proactive notifications based on the locat...

Method and apparatus for analyzing and applying data related to cus...

Customer journey prediction and resolution

Apparatus and method for predicting customer behavior

Customer journey prediction and resolution

Interaction management

Patents Applicationslast 30 patents

STORING CUSTOMER IDENTIFIER IN A SMART DEVICE FOR ENABLING ENGAGEME...

METHOD AND SYSTEM FOR FACILITATING A PROVISIONING OF ADVERTISEMENTS...

METHOD AND APPARATUS FOR PROVIDING ASSISTANCE TO CALLING CUSTOMERS

METHOD AND APPARATUS FOR FACILITATING AGENT CONVERSATIONS WITH CUST...

METHOD AND APPARATUS FOR FACILITATING STAFFING OF RESOURCES

METHOD AND APPARATUS FOR MANAGING AGENT INTERACTIONS WITH ENTERPRIS...

METHOD AND APPARATUS FOR FACILITATING AGENT CONVERSATIONS WITH CUST...

METHOD AND APPARATUS FOR OPTIMIZING CUSTOMER SERVICE ACROSS MULTIPL...

Method and Apparatus for Building a User Profile, for Personalizati...

Method and Apparatus for Building a User Profile, for Personalizati...

METHOD AND APPARATUS FOR IMPROVING GOAL-DIRECTED TEXTUAL CONVERSATI...

Method and Apparatus for Enhanced In-Store Retail Experience Using...

METHOD AND APPARATUS FOR NOTIFYING CUSTOMERS OF AGENT'S AVAILABILITY

SLIDER AND HISTORY FIELD FOR SMART CHAT SESSIONS

METHOD AND APPARATUS FOR FACILITATING A PROVISIONING OF ADVERTISEME...

METHOD AND APPARATUS FOR ASSESSING CUSTOMER VALUE BASED ON CUSTOMER...

SYSTEMS AND METHODS FOR FACILITATING DIALOGUE MINING

METHOD AND APPARATUS FOR LINKING CUSTOMER INTERACTIONS WITH CUSTOME...

METHOD AND APPARATUS FOR FACILITATING CUSTOMER INTERACTIONS WITH EN...

METHOD AND APPARATUS FOR PROACTIVE NOTIFICATIONS BASED ON THE LOCAT...

METHOD AND SYSTEM FOR EFFECTING CUSTOMER VALUE BASED CUSTOMER INTER...

SYSTEM AND METHOD FOR FACILITATING SOCIAL RECOGNITION OF AGENTS

SLIDER AND HISTORY FILED FOR SMART CHAT SESSIONS

Method And Apparatus For Enhanced In-Store Retail Experience Using...

METHOD AND APPARATUS FOR FACILITATING STAFFING OF RESOURCES

Customer Journey Prediction and Resolution

METHOD AND APPARATUS FOR PROVIDING CUSTOMER NOTIFICATIONS

METHOD AND APPARATUS FOR PERSONALIZING CUSTOMER INTERACTION EXPERIE...

Apparatus and Method for Predicting Customer Behavior

METHOD AND APPARATUS FOR IMPROVING CUSTOMER INTERACTION EXPERIENCES