Patrick Hession

Person

Oranmore, IE

People

Patents Grantslast 30 patents

Information Patent Grant
Method of operating a contact center
- Patent number 9,247,070
- Issue date Jan 26, 2016
- Avaya Inc.
- Patrick Hession
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for automatically managing participation at a mee...
- Patent number 9,024,993
- Issue date May 5, 2015
- RPX CLEARINGHOUSE LLC
- Patrick Hession
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Routing of web-based contacts
- Patent number 8,934,477
- Issue date Jan 13, 2015
- Avaya Inc.
- Tony McCormack
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Peer to peer contact center
- Patent number 8,929,533
- Issue date Jan 6, 2015
- Rockstar Consortium US LP
- Tony McCormack
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for notifying participants of topics in an ongoin...
- Patent number 8,849,907
- Issue date Sep 30, 2014
- Rockstar Consortium US LP
- Patrick Hession
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Work flow engine for controlling delivery of media treatments to cu...
- Patent number 8,224,922
- Issue date Jul 17, 2012
- Avaya Inc.
- Patrick Hession
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for automatically managing participation at a mee...
- Patent number 8,121,269
- Issue date Feb 21, 2012
- Rockstar Bidco LP
- Patrick Hession
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Directly contactable call center agents
- Patent number 8,036,370
- Issue date Oct 11, 2011
- Avaya, Inc.
- Kevin Gallagher
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Managing statistical information in a contact center
- Patent number 7,912,209
- Issue date Mar 22, 2011
- Avaya Inc.
- Tony McCormack
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and system for management of queues in contact centers
- Patent number 7,796,747
- Issue date Sep 14, 2010
- Nortel Networks Limited
- Tony McCormack
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Contact center
- Patent number 7,769,161
- Issue date Aug 3, 2010
- Avaya, Inc.
- Patrick Hession
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Management of contacts in a network of contact centers
- Patent number 7,519,626
- Issue date Apr 14, 2009
- Nortel Networks Limited
- Tony McCormack
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Methods of monitoring communications sessions in a contact centre
- Patent number 7,457,404
- Issue date Nov 25, 2008
- Nortel Networks Limited
- Patrick Hession
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Directing contacts between an end user and a contact center agent
- Patent number 7,403,607
- Issue date Jul 22, 2008
- Nortel Networks
- Patrick Hession
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
System and Method for Automatically Managing Participation at a Mee...
- Publication number 20120158848
- Publication date Jun 21, 2012
- Rockstar Bidco L.P.
- Patrick Hession
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Method of Operating A Contact Center
- Publication number 20100077082
- Publication date Mar 25, 2010
- NORTEL NETWORKS LIMITED
- Patrick Hession
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
ROUTING OF WEB-BASED CONTACTS
- Publication number 20090210524
- Publication date Aug 20, 2009
- Nortel Networks Limited
- Tony McCormack
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Peer to Peer Contact Center
- Publication number 20080123839
- Publication date May 29, 2008
- Nortel Networks Limited
- Tony McCormack
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Management of contacts in a network of contact centers
- Publication number 20050240594
- Publication date Oct 27, 2005
- Tony McCormack
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Directing contacts between an end user and a contact center agent
- Publication number 20050135335
- Publication date Jun 23, 2005
- Patrick Hession
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Directly contactable call center agents
- Publication number 20050129211
- Publication date Jun 16, 2005
- Kevin Gallagher
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patrick Hession

Person

Patents Grantslast 30 patents

Method of operating a contact center

System and method for automatically managing participation at a mee...

Routing of web-based contacts

Peer to peer contact center

System and method for notifying participants of topics in an ongoin...

Work flow engine for controlling delivery of media treatments to cu...

System and method for automatically managing participation at a mee...

Directly contactable call center agents

Managing statistical information in a contact center

Method and system for management of queues in contact centers

Contact center

Management of contacts in a network of contact centers

Methods of monitoring communications sessions in a contact centre

Directing contacts between an end user and a contact center agent

Patents Applicationslast 30 patents

System and Method for Automatically Managing Participation at a Mee...

Method of Operating A Contact Center

ROUTING OF WEB-BASED CONTACTS

Peer to Peer Contact Center

Management of contacts in a network of contact centers

Directing contacts between an end user and a contact center agent

Directly contactable call center agents