Patrick M. Peterson

Person

Cambridge, MA, US

People

Patents Grantslast 30 patents

Information Patent Grant
Time tolerant prompt detection
- Patent number 12,034,884
- Issue date Jul 9, 2024
- INTRADO CORPORATION
- Patrick Peterson
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Prompt detection by dividing waveform snippets into smaller snipple...
- Patent number 11,825,025
- Issue date Nov 21, 2023
- INTRADO CORPORATION
- Patrick Peterson
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Time tolerant prompt detection
- Patent number 11,778,094
- Issue date Oct 3, 2023
- INTRADO CORPORATION
- Patrick Peterson
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Waypoint detection for a contact center analysis system
- Patent number 11,568,231
- Issue date Jan 31, 2023
- Raytheon BBN Technologies Corp.
- Marie Wenzel Meteer
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Presenting multiple customer contact channels in a browseable inter...
- Patent number 11,418,647
- Issue date Aug 16, 2022
- INTRADO CORPORATION
- Patrick Peterson
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for presenting end to end calls and associated...
- Patent number 9,407,764
- Issue date Aug 2, 2016
- Raytheon BBN Technologies Corp.
- Patrick M. Peterson
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for presenting end to end calls and associated...
- Patent number 8,885,798
- Issue date Nov 11, 2014
- Raytheon BBN Technologies Corp.
- Patrick M. Peterson
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for presenting end to end calls and associated...
- Patent number 8,102,973
- Issue date Jan 24, 2012
- Raytheon BBN Technologies Corp.
- Patrick M. Peterson
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for providing audio information to service agents
- Patent number 7,092,506
- Issue date Aug 15, 2006
- Verizon Corporate Services Group Inc.
- Joshua Bers
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Apparatus and method for visually representing behavior of a user o...
- Patent number 7,039,166
- Issue date May 2, 2006
- Verizon Corporate Services Group Inc.
- Patrick Peterson
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Apparatus and method for monitoring performance of an automated res...
- Patent number 7,003,079
- Issue date Feb 21, 2006
- BBNT Solutions LLC
- Daniel McCarthy
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for observing calls to a call center
- Patent number 6,970,554
- Issue date Nov 29, 2005
- Verizon Corporate Services Group Inc.
- Patrick Peterson
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Apparatus and method for visually representing events in calls hand...
- Patent number 6,937,705
- Issue date Aug 30, 2005
- Verizon Corporate Services Group Inc.
- Katherine Godfrey
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for assessing a call center
- Patent number 6,922,466
- Issue date Jul 26, 2005
- Verizon Corporate Services Group Inc.
- Patrick Peterson
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Apparatus and method for logging events that occur when interacting...
- Patent number 6,904,143
- Issue date Jun 7, 2005
- Verizon Corporate Services Group Inc.
- Patrick Peterson
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for annotating recorded information from contacts...
- Patent number 6,898,277
- Issue date May 24, 2005
- Verizon Corporate Services Group Inc.
- Marie Meteer
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for maximum benefit routing
- Patent number 6,895,083
- Issue date May 17, 2005
- Verizon Corporate Services Group Inc.
- Joshua Bers
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Apparatus and method for quantifying an automation benefit of an au...
- Patent number 6,882,723
- Issue date Apr 19, 2005
- Verizon Corporate Services Group Inc.
- Patrick Peterson
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Apparatus and method for analyzing routing of calls in an automated...
- Patent number 6,879,685
- Issue date Apr 12, 2005
- Verizon Corporate Services Group Inc.
- Patrick Peterson
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Apparatus and method for analyzing an automated response system
- Patent number 6,823,054
- Issue date Nov 23, 2004
- Verizon Corporate Services Group Inc.
- Bernhard Suhm
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for processing and collecting data from a call di...
- Patent number 6,700,972
- Issue date Mar 2, 2004
- Verizon Corporate Services Group Inc.
- Patrick J. McHugh
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Embedded signalling
- Patent number 5,319,735
- Issue date Jun 7, 1994
- Bolt Beranek and Newman Inc.
- Robert D. Preuss
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Adaptive beamforming for noise reduction
- Patent number 4,956,867
- Issue date Sep 11, 1990
- Massachusetts Institute of Technology
- Patrick M. Zurek
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
TIME TOLERANT PROMPT DETECTION
- Publication number 20230388417
- Publication date Nov 30, 2023
- Intrado Corporation
- Patrick Peterson
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
TIME TOLERANT PROMPT DETECTION
- Publication number 20230188645
- Publication date Jun 15, 2023
- Intrado Corporation
- Patrick Peterson
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
PROMPT DETECTION BY DIVIDING WAVEFORM SNIPPETS INTO SMALLER SNIPPLE...
- Publication number 20230179713
- Publication date Jun 8, 2023
- Intrado Corporation
- Patrick Peterson
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
WAYPOINT DETECTION FOR A CONTACT CENTER ANALYSIS SYSTEM
- Publication number 20190180175
- Publication date Jun 13, 2019
- RAYTHEON BBN TECHNOLOGIES CORP.
- Marie Wenzel Meteer
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR PRESENTING END TO END CALLS AND ASSOCIATED...
- Publication number 20130083903
- Publication date Apr 4, 2013
- RAYTHEON BBN TECHNOLOGIES CORP.
- Patrick M. Peterson
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS AND METHODS FOR PRESENTING END TO END CALLS AND ASSOCIATED...
- Publication number 20120173229
- Publication date Jul 5, 2012
- RAYTHEON BBN TECHNOLOGIES CORP.
- Patrick M. Peterson
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Systems and methods for presenting end to end calls and associated...
- Publication number 20060188075
- Publication date Aug 24, 2006
- BBNT SOLUTIONS LLC
- Patrick M. Peterson
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patrick M. Peterson

Person

Patents Grantslast 30 patents

Time tolerant prompt detection

Prompt detection by dividing waveform snippets into smaller snipple...

Time tolerant prompt detection

Waypoint detection for a contact center analysis system

Presenting multiple customer contact channels in a browseable inter...

Systems and methods for presenting end to end calls and associated...

Systems and methods for presenting end to end calls and associated...

Systems and methods for presenting end to end calls and associated...

Systems and methods for providing audio information to service agents

Apparatus and method for visually representing behavior of a user o...

Apparatus and method for monitoring performance of an automated res...

System and method for observing calls to a call center

Apparatus and method for visually representing events in calls hand...

System and method for assessing a call center

Apparatus and method for logging events that occur when interacting...

System and method for annotating recorded information from contacts...

System and method for maximum benefit routing

Apparatus and method for quantifying an automation benefit of an au...

Apparatus and method for analyzing routing of calls in an automated...

Apparatus and method for analyzing an automated response system

System and method for processing and collecting data from a call di...

Embedded signalling

Adaptive beamforming for noise reduction

Patents Applicationslast 30 patents

TIME TOLERANT PROMPT DETECTION

TIME TOLERANT PROMPT DETECTION

PROMPT DETECTION BY DIVIDING WAVEFORM SNIPPETS INTO SMALLER SNIPPLE...

WAYPOINT DETECTION FOR A CONTACT CENTER ANALYSIS SYSTEM

SYSTEMS AND METHODS FOR PRESENTING END TO END CALLS AND ASSOCIATED...

SYSTEMS AND METHODS FOR PRESENTING END TO END CALLS AND ASSOCIATED...

Systems and methods for presenting end to end calls and associated...