Patrick Tendick

Person

Basking Ridge, NJ, US

People

Patents Grantslast 30 patents

Information Patent Grant
Predictive analytics and services
- Patent number 11,586,954
- Issue date Feb 21, 2023
- Avaya, Inc.
- Patrick Tendick
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Social messaging hold and wait treatment systems
- Patent number 10,425,363
- Issue date Sep 24, 2019
- Avaya Inc.
- David Skiba
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Prediction of contact center interactions
- Patent number 10,348,895
- Issue date Jul 9, 2019
- Avaya Inc.
- Lorraine Denby
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System initiated dialog adjustment
- Patent number 10,003,692
- Issue date Jun 19, 2018
- Avaya Inc.
- David Skiba
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Management of contact center group metrics
- Patent number 9,906,647
- Issue date Feb 27, 2018
- Avaya Inc.
- Patrick Tendick
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
On-topic monitor
- Patent number 9,894,206
- Issue date Feb 13, 2018
- Avaya Inc.
- David Skiba
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Variable capture between applications
- Patent number 9,876,860
- Issue date Jan 23, 2018
- Avaya Inc.
- Shmuel Shaffer
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Agent rating prediction and routing
- Patent number 9,860,380
- Issue date Jan 2, 2018
- Avaya Inc.
- Shmuel Shaffer
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Reporting on call center data across multiple concurrent activity s...
- Patent number 9,680,995
- Issue date Jun 13, 2017
- Avaya Inc.
- Patrick Tendick
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Predictive model for abandoned calls
- Patent number 9,609,133
- Issue date Mar 28, 2017
- Avaya Inc.
- Shmuel Shaffer
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and apparatus for a publish-subscribe system with templates...
- Patent number 9,124,643
- Issue date Sep 1, 2015
- Avaya Inc.
- Joann J. Ordille
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Interactive flowgraph for analyzing caller utterances
- Patent number 8,705,706
- Issue date Apr 22, 2014
- Avaya Inc.
- Fei Chen
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and apparatus for automatic notification and response based...
- Patent number 8,516,045
- Issue date Aug 20, 2013
- Avaya Inc.
- Joann J. Ordille
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Database structures and administration techniques for generalized l...
- Patent number 8,504,534
- Issue date Aug 6, 2013
- Avaya Inc.
- Patrick Tendick
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and apparatus for a publish-subscribe system with templates...
- Patent number 8,495,163
- Issue date Jul 23, 2013
- Avaya, Inc.
- Joann J. Ordille
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Real-time detective
- Patent number 8,385,532
- Issue date Feb 26, 2013
- Avaya Inc.
- Marc Geist
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method for predicting call waiting times
- Patent number 8,311,208
- Issue date Nov 13, 2012
- Avaya Inc.
- Rouba Ibrahim
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and apparatus for automatic notification and response based...
- Patent number 8,145,706
- Issue date Mar 27, 2012
- Avaya Inc.
- Joann J. Ordille
Information Patent Grant
Method and apparatus for event notification based on the identity o...
- Patent number 8,102,974
- Issue date Jan 24, 2012
- Avaya Inc.
- Joann J. Ordille
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and apparatus for dynamically adjusting membership of a comm...
- Patent number 8,001,182
- Issue date Aug 16, 2011
- Avaya Inc.
- Joann J. Ordille
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and apparatus for a publish-subscribe system with third part...
- Patent number 7,734,731
- Issue date Jun 8, 2010
- Avaya Inc.
- Joann J. Ordille
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Timeline visualization for call center processes
- Patent number 7,636,433
- Issue date Dec 22, 2009
- Avaya Inc.
- Nilay Noyan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
SYSTEM INITIATED DIALOG ADJUSTMENT
- Publication number 20180115643
- Publication date Apr 26, 2018
- AVAYA INC.
- DAVID SKIBA
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SOCIAL MESSAGING HOLD AND WAIT TREATMENT SYSTEMS
- Publication number 20180103149
- Publication date Apr 12, 2018
- AVAYA INC.
- DAVID SKIBA
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
ON-TOPIC MONITOR
- Publication number 20180020095
- Publication date Jan 18, 2018
- AVAYA INC.
- DAVID SKIBA
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS AND METHODS FOR LIFECYCLE MANAGEMENT OF LIMITED DURATION KN...
- Publication number 20180018616
- Publication date Jan 18, 2018
- AVAYA INC.
- DAVID SKIBA
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Predictive Analytics And Services
- Publication number 20170249557
- Publication date Aug 31, 2017
- AVAYA INC.
- Patrick Tendick
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
PREDICTIVE MODEL FOR ABANDONED CALLS
- Publication number 20160295020
- Publication date Oct 6, 2016
- AVAYA INC.
- Shmuel Shaffer
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
MANAGEMENT OF CONTACT CENTER GROUP METRICS
- Publication number 20160248912
- Publication date Aug 25, 2016
- AVAYA INC.
- Patrick Tendick
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
PREDICTION OF CONTACT CENTER INTERACTIONS
- Publication number 20160241712
- Publication date Aug 18, 2016
- AVAYA INC.
- Lorraine Denby
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
AGENT RATING PREDICTION AND ROUTING
- Publication number 20150215463
- Publication date Jul 30, 2015
- AVAYA INC.
- Shmuel Shaffer
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
VARIABLE CAPTURE BETWEEN APPLICATIONS
- Publication number 20150120904
- Publication date Apr 30, 2015
- AVAYA INC.
- Shmuel Shaffer
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
REPORTING ON CALL CENTER DATA ACROSS MULTIPLE CONCURRENT ACTIVITY S...
- Publication number 20140254786
- Publication date Sep 11, 2014
- Patrick Tendick
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD AND APPARATUS FOR A PUBLISH-SUBSCRIBE SYSTEM WITH TEMPLATES...
- Publication number 20130254285
- Publication date Sep 26, 2013
- AVAYA INC.
- Joann J. Ordille
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Method for Predicting Call Waiting Times
- Publication number 20110235798
- Publication date Sep 29, 2011
- AVAYA INC.
- Rouba Ibrahim
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Interactive Flowgraph for Analyzing Caller Utterances
- Publication number 20110228915
- Publication date Sep 22, 2011
- AVAYA INC.
- Fei Chen
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Method and Apparatus for a Publish-Subscribe System with Access Con...
- Publication number 20090030936
- Publication date Jan 29, 2009
- Avaya Inc.
- Joann J. Ordille
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Timeline visualization for call center processes
- Publication number 20070127695
- Publication date Jun 7, 2007
- Nilay Noyan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Method and apparatus for dynamically adjusting membership of a comm...
- Publication number 20050232401
- Publication date Oct 20, 2005
- Joann J. Ordille
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Method and apparatus for automatic notification and response based...
- Publication number 20050223070
- Publication date Oct 6, 2005
- Joann J. Ordille
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Method and apparatus for a publish-subscribe system with templates...
- Publication number 20050210062
- Publication date Sep 22, 2005
- Joann J. Ordille
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Method and apparatus for a publish-subscribe system with third part...
- Publication number 20050208941
- Publication date Sep 22, 2005
- Joann J. Ordille
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Method and apparatus for a publish-subscribe system with access con...
- Publication number 20050209990
- Publication date Sep 22, 2005
- Joann J. Ordille
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Method and apparatus for event notification based on the identity o...
- Publication number 20050002499
- Publication date Jan 6, 2005
- Joann J. Ordille
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patrick Tendick

Person

Patents Grantslast 30 patents

Predictive analytics and services

Social messaging hold and wait treatment systems

Prediction of contact center interactions

System initiated dialog adjustment

Management of contact center group metrics

On-topic monitor

Variable capture between applications

Agent rating prediction and routing

Reporting on call center data across multiple concurrent activity s...

Predictive model for abandoned calls

Method and apparatus for a publish-subscribe system with templates...

Interactive flowgraph for analyzing caller utterances

Method and apparatus for automatic notification and response based...

Database structures and administration techniques for generalized l...

Method and apparatus for a publish-subscribe system with templates...

Real-time detective

Method for predicting call waiting times

Method and apparatus for automatic notification and response based...

Method and apparatus for event notification based on the identity o...

Method and apparatus for dynamically adjusting membership of a comm...

Method and apparatus for a publish-subscribe system with third part...

Timeline visualization for call center processes

Patents Applicationslast 30 patents

SYSTEM INITIATED DIALOG ADJUSTMENT

SOCIAL MESSAGING HOLD AND WAIT TREATMENT SYSTEMS

ON-TOPIC MONITOR

SYSTEMS AND METHODS FOR LIFECYCLE MANAGEMENT OF LIMITED DURATION KN...

Predictive Analytics And Services

PREDICTIVE MODEL FOR ABANDONED CALLS

MANAGEMENT OF CONTACT CENTER GROUP METRICS

PREDICTION OF CONTACT CENTER INTERACTIONS

AGENT RATING PREDICTION AND ROUTING

VARIABLE CAPTURE BETWEEN APPLICATIONS

REPORTING ON CALL CENTER DATA ACROSS MULTIPLE CONCURRENT ACTIVITY S...

METHOD AND APPARATUS FOR A PUBLISH-SUBSCRIBE SYSTEM WITH TEMPLATES...

Method for Predicting Call Waiting Times

Interactive Flowgraph for Analyzing Caller Utterances

Method and Apparatus for a Publish-Subscribe System with Access Con...

Timeline visualization for call center processes

Method and apparatus for dynamically adjusting membership of a comm...

Method and apparatus for automatic notification and response based...

Method and apparatus for a publish-subscribe system with templates...

Method and apparatus for a publish-subscribe system with third part...

Method and apparatus for a publish-subscribe system with access con...

Method and apparatus for event notification based on the identity o...