Paul D'Arcy

Person

Galway, IE

People

Patents Grantslast 30 patents

Information Patent Grant
System and method for optimizing agent time
- Patent number 11,533,398
- Issue date Dec 20, 2022
- Avaya Inc.
- Liam Loftus
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for managing communication interrupts in an enter...
- Patent number 10,951,760
- Issue date Mar 16, 2021
- Avaya Inc.
- Thomas J. Moran
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Contact center interfaces
- Patent number 10,944,868
- Issue date Mar 9, 2021
- Avaya Inc.
- Paul D'Arcy
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for managing resource selection in an enterprise
- Patent number 10,609,219
- Issue date Mar 31, 2020
- Avaya Inc.
- Paul D'Arcy
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for providing automated progress updates in a c...
- Patent number 10,516,706
- Issue date Dec 24, 2019
- Avaya Inc.
- Neil O'Connor
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for optimizing agent time
- Patent number 10,425,534
- Issue date Sep 24, 2019
- Avaya, Inc.
- Liam Loftus
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for managing communication interrupts in an enter...
- Patent number 10,356,242
- Issue date Jul 16, 2019
- Avaya Inc.
- Thomas J. Moran
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for conversational configuration of applications
- Patent number 10,282,213
- Issue date May 7, 2019
- Avaya Inc.
- Neil O'Connor
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Enhancing contact center calculations based on real-time speech ana...
- Patent number 10,270,914
- Issue date Apr 23, 2019
- Avaya Inc.
- Shmuel Shaffer
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for managing resource selection in an enterprise
- Patent number 10,122,859
- Issue date Nov 6, 2018
- Avaya Inc.
- Paul D'Arcy
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for selecting an agent in an enterprise
- Patent number 9,986,097
- Issue date May 29, 2018
- Avaya Inc.
- Desmond Kirrane
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for managing resources
- Patent number 9,871,923
- Issue date Jan 16, 2018
- Avaya Inc.
- James Hickey
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for multichannel routing of work items in a con...
- Patent number 9,826,095
- Issue date Nov 21, 2017
- Avaya Inc.
- Paul D'Arcy
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for contact center routing of a customer based on...
- Patent number 9,781,268
- Issue date Oct 3, 2017
- Avaya Inc.
- Peter Flannery
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for dynamic suggestion of optimal course of action
- Patent number 9,699,256
- Issue date Jul 4, 2017
- Avaya Inc.
- Neil O'Connor
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for managing conference calls
- Patent number 9,635,061
- Issue date Apr 25, 2017
- Avaya Inc.
- Tony McCormack
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for prioritizing agent intervention into automate...
- Patent number 9,621,728
- Issue date Apr 11, 2017
- Avaya Inc.
- Tony McCormack
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for compatibility-based team formation
- Patent number 9,549,070
- Issue date Jan 17, 2017
- Avaya Inc.
- Neil O'Connor
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and system for optimizing contact center performance
- Patent number 9,542,657
- Issue date Jan 10, 2017
- Avaya Inc.
- Neil O'Connor
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System for optimizing the monetization of outgoing video sessions o...
- Patent number 9,503,680
- Issue date Nov 22, 2016
- Avaya Inc.
- Neil O'Connor
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for agent selection in an enterprise
- Patent number 9,473,639
- Issue date Oct 18, 2016
- Avaya Inc.
- Tony McCormack
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for routing work requests in an enterprise
- Patent number 9,455,930
- Issue date Sep 27, 2016
- Avaya Inc.
- Tony McCormack
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for monitoring and prioritizing metrics with dy...
- Patent number 9,413,890
- Issue date Aug 9, 2016
- Avaya Inc.
- Tony McCormack
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for automated distribution of supervisory functio...
- Patent number 9,373,092
- Issue date Jun 21, 2016
- Avaya Inc.
- Paul D'Arcy
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for calculating context-aware estimated wait time...
- Patent number 9,172,810
- Issue date Oct 27, 2015
- Avaya Inc.
- Tony McCormack
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for assisting agents of a contact center
- Patent number 9,167,094
- Issue date Oct 20, 2015
- Avaya Inc.
- Neil O'Connor
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for managing a contact center
- Patent number 9,100,481
- Issue date Aug 4, 2015
- Avaya Inc.
- Neil O'Connor
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method of bootstrapping contact center
- Patent number 9,083,806
- Issue date Jul 14, 2015
- Avaya Inc.
- Tony McCormack
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for automated assignment of monitoring in a conta...
- Patent number 9,020,134
- Issue date Apr 28, 2015
- Avaya, Inc.
- Tony McCormack
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Routing of web-based contacts
- Patent number 8,934,477
- Issue date Jan 13, 2015
- Avaya Inc.
- Tony McCormack
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
SYSTEMS AND METHODS FOR PROVIDING AUTOMATED PROGRESS UPDATES IN A C...
- Publication number 20200045092
- Publication date Feb 6, 2020
- AVAYA INC.
- Neil O'Connor
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR OPTIMIZING AGENT TIME
- Publication number 20190379790
- Publication date Dec 12, 2019
- AVAYA INC.
- Liam LOFTUS
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR MANAGING COMMUNICATION INTERRUPTS IN AN ENTER...
- Publication number 20190289130
- Publication date Sep 19, 2019
- AVAYA INC.
- Thomas J. Moran
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
ENHANCING CONTACT CENTER CALCULATIONS BASED ON REAL-TIME SPEECH ANA...
- Publication number 20190208062
- Publication date Jul 4, 2019
- AVAYA INC.
- Shmuel Shaffer
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
SYSTEMS AND METHODS FOR PROVIDING AUTOMATED PROGRESS UPDATES IN A C...
- Publication number 20190058744
- Publication date Feb 21, 2019
- AVAYA INC.
- Neil O'Connor
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR MANAGING RESOURCE SELECTION IN AN ENTERPRISE
- Publication number 20180352088
- Publication date Dec 6, 2018
- AVAYA INC.
- Paul D'Arcy
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Device, System, and Method for Team Formation
- Publication number 20160321597
- Publication date Nov 3, 2016
- AVAYA INC.
- Tony McCormack
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
System and Method for Optimizing Agent Time
- Publication number 20160295018
- Publication date Oct 6, 2016
- AVAYA INC.
- Liam LOFTUS
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
System and Method for Compatibility-Based Team Formation
- Publication number 20160241716
- Publication date Aug 18, 2016
- AVAYA INC.
- Neil O'Connor
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR MANAGING COMMUNICATION INTERRUPTS IN AN ENTER...
- Publication number 20160212264
- Publication date Jul 21, 2016
- AVAYA INC.
- Thomas J. Moran
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR MANAGING RESOURCE SELECTION IN AN ENTERPRISE
- Publication number 20160173694
- Publication date Jun 16, 2016
- AVAYA INC.
- Paul D'Arcy
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR MANAGING RESOURCES
- Publication number 20160150084
- Publication date May 26, 2016
- AVAYA INC.
- James Hickey
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR AGENT SELECTION IN AN ENTERPRISE
- Publication number 20160127557
- Publication date May 5, 2016
- AVAYA INC.
- Tony McCormack
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR SELECTING AN AGENT IN AN ENTERPRISE
- Publication number 20160127556
- Publication date May 5, 2016
- AVAYA INC.
- Desmond Kirrane
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR ROUTING WORK REQUESTS IN AN ENTERPRISE
- Publication number 20150365342
- Publication date Dec 17, 2015
- AVAYA INC.
- Tony McCormack
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR CONTACT CENTER ROUTING OF A CUSTOMER BASED ON...
- Publication number 20150350445
- Publication date Dec 3, 2015
- AVAYA INC.
- Peter Flannery
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
ENHANCING CONTACT CENTER CALCULATIONS BASED ON REAL-TIME SPEECH ANA...
- Publication number 20150215464
- Publication date Jul 30, 2015
- AVAYA INC.
- Shmuel Shaffer
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS AND METHODS FOR MULTICHANNEL ROUTING OF WORK ITEMS IN A CON...
- Publication number 20150207937
- Publication date Jul 23, 2015
- AVAYA INC.
- Paul D'Arcy
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS AND METHODS FOR MONITORING AND PRIORITIZING METRICS WITH DY...
- Publication number 20150195405
- Publication date Jul 9, 2015
- AVAYA INC.
- Tony McCormack
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR ROUTING WORK REQUESTS TO MINIMIZE ENERGY COST...
- Publication number 20150128145
- Publication date May 7, 2015
- AVAYA INC.
- Joseph Smyth
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR PRIORITIZING AGENT INTERVENTION INTO AUTOMATE...
- Publication number 20150103995
- Publication date Apr 16, 2015
- AVAYA INC.
- Tony McCormack
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR AUTOMATED ASSIGNMENT OF MONITORING IN A CONTA...
- Publication number 20150098560
- Publication date Apr 9, 2015
- AVAYA INC.
- Tony McCormack
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR CALCULATING CONTEXT-AWARE ESTIMATED WAIT TIME...
- Publication number 20150003604
- Publication date Jan 1, 2015
- AVAYA INC.
- Tony McCormack
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR CONVERSATIONAL CONFIGURATION OF APPLICATIONS
- Publication number 20140358549
- Publication date Dec 4, 2014
- AVAYA INC.
- Neil O'Connor
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
SYSTEM AND METHOD FOR MANAGING CONFERENCE CALLS
- Publication number 20140289326
- Publication date Sep 25, 2014
- AVAYA INC.
- Tony McCormack
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR IDENTIFYING AND ENGAGING COLLABORATION OPPORT...
- Publication number 20140278951
- Publication date Sep 18, 2014
- AVAYA INC.
- Neil O'Connor
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR MANAGING A CONTACT CENTER
- Publication number 20140254776
- Publication date Sep 11, 2014
- AVAYA INC.
- Neil O'Connor
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR AUTOMATED DISTRIBUTION OF SUPERVISORY FUNCTIO...
- Publication number 20140258501
- Publication date Sep 11, 2014
- AVAYA INC.
- Paul D'Arcy
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR ASSISTING AGENTS OF A CONTACT CENTER
- Publication number 20140254775
- Publication date Sep 11, 2014
- AVAYA INC.
- Neil O'Connor
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
PASSIVE INTERACTION GUIDE SYSTEM AND METHOD
- Publication number 20140189509
- Publication date Jul 3, 2014
- AVAYA INC.
- Matthew Moran
- G06 - COMPUTING CALCULATING COUNTING

Paul D'Arcy

Person

Patents Grantslast 30 patents

System and method for optimizing agent time

System and method for managing communication interrupts in an enter...

Contact center interfaces

System and method for managing resource selection in an enterprise

Systems and methods for providing automated progress updates in a c...

System and method for optimizing agent time

System and method for managing communication interrupts in an enter...

System and method for conversational configuration of applications

Enhancing contact center calculations based on real-time speech ana...

System and method for managing resource selection in an enterprise

System and method for selecting an agent in an enterprise

System and method for managing resources

Systems and methods for multichannel routing of work items in a con...

System and method for contact center routing of a customer based on...

System and method for dynamic suggestion of optimal course of action

System and method for managing conference calls

System and method for prioritizing agent intervention into automate...

System and method for compatibility-based team formation

Method and system for optimizing contact center performance

System for optimizing the monetization of outgoing video sessions o...

System and method for agent selection in an enterprise

System and method for routing work requests in an enterprise

Systems and methods for monitoring and prioritizing metrics with dy...

System and method for automated distribution of supervisory functio...

System and method for calculating context-aware estimated wait time...

System and method for assisting agents of a contact center

System and method for managing a contact center

Method of bootstrapping contact center

System and method for automated assignment of monitoring in a conta...

Routing of web-based contacts

Patents Applicationslast 30 patents

SYSTEMS AND METHODS FOR PROVIDING AUTOMATED PROGRESS UPDATES IN A C...

SYSTEM AND METHOD FOR OPTIMIZING AGENT TIME

SYSTEM AND METHOD FOR MANAGING COMMUNICATION INTERRUPTS IN AN ENTER...

ENHANCING CONTACT CENTER CALCULATIONS BASED ON REAL-TIME SPEECH ANA...

SYSTEMS AND METHODS FOR PROVIDING AUTOMATED PROGRESS UPDATES IN A C...

SYSTEM AND METHOD FOR MANAGING RESOURCE SELECTION IN AN ENTERPRISE

Device, System, and Method for Team Formation

System and Method for Optimizing Agent Time

System and Method for Compatibility-Based Team Formation

SYSTEM AND METHOD FOR MANAGING COMMUNICATION INTERRUPTS IN AN ENTER...

SYSTEM AND METHOD FOR MANAGING RESOURCE SELECTION IN AN ENTERPRISE

SYSTEM AND METHOD FOR MANAGING RESOURCES

SYSTEM AND METHOD FOR AGENT SELECTION IN AN ENTERPRISE

SYSTEM AND METHOD FOR SELECTING AN AGENT IN AN ENTERPRISE

SYSTEM AND METHOD FOR ROUTING WORK REQUESTS IN AN ENTERPRISE

SYSTEM AND METHOD FOR CONTACT CENTER ROUTING OF A CUSTOMER BASED ON...

ENHANCING CONTACT CENTER CALCULATIONS BASED ON REAL-TIME SPEECH ANA...

SYSTEMS AND METHODS FOR MULTICHANNEL ROUTING OF WORK ITEMS IN A CON...

SYSTEMS AND METHODS FOR MONITORING AND PRIORITIZING METRICS WITH DY...

SYSTEM AND METHOD FOR ROUTING WORK REQUESTS TO MINIMIZE ENERGY COST...

SYSTEM AND METHOD FOR PRIORITIZING AGENT INTERVENTION INTO AUTOMATE...

SYSTEM AND METHOD FOR AUTOMATED ASSIGNMENT OF MONITORING IN A CONTA...

SYSTEM AND METHOD FOR CALCULATING CONTEXT-AWARE ESTIMATED WAIT TIME...

SYSTEM AND METHOD FOR CONVERSATIONAL CONFIGURATION OF APPLICATIONS

SYSTEM AND METHOD FOR MANAGING CONFERENCE CALLS

SYSTEM AND METHOD FOR IDENTIFYING AND ENGAGING COLLABORATION OPPORT...

SYSTEM AND METHOD FOR MANAGING A CONTACT CENTER

SYSTEM AND METHOD FOR AUTOMATED DISTRIBUTION OF SUPERVISORY FUNCTIO...

SYSTEM AND METHOD FOR ASSISTING AGENTS OF A CONTACT CENTER

PASSIVE INTERACTION GUIDE SYSTEM AND METHOD