Peter FLANNERY

Person

Galway, IE

People

Patents Grantslast 30 patents

Information Patent Grant
System and method for contact center routing of a customer based on...
- Patent number 9,781,268
- Issue date Oct 3, 2017
- Avaya Inc.
- Peter Flannery
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Routing communication sessions in a contact center
- Patent number 8,873,737
- Issue date Oct 28, 2014
- Avaya Inc.
- Thomas Moran
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and system for controlling establishment of communication ch...
- Patent number 8,559,616
- Issue date Oct 15, 2013
- Rockstar Consortium US LP
- Peter Flannery
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and system for controlling establishment of communication ch...
- Patent number 8,275,118
- Issue date Sep 25, 2012
- Rockstar Bidco, LP
- Peter Flannery
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
SYSTEM AND METHOD FOR OPTIMIZING PERFORMANCE OF AGENTS IN AN ENTERP...
- Publication number 20160094411
- Publication date Mar 31, 2016
- AVAYA INC.
- Fergal Brennan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR CONTACT CENTER ROUTING OF A CUSTOMER BASED ON...
- Publication number 20150350445
- Publication date Dec 3, 2015
- AVAYA INC.
- Peter Flannery
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD AND SYSTEM FOR CONTROLLING ESTABLISHMENT OF COMMUNICATION CH...
- Publication number 20140016769
- Publication date Jan 16, 2014
- ROCKSTAR CONSORTIUM US LP
- Peter FLANNERY
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD AND SYSTEM FOR CONTROLLING ESTABLISHMENT OF COMMUNICATION CH...
- Publication number 20130269005
- Publication date Oct 10, 2013
- Peter FLANNERY
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD AND SYSTEM FOR CONTROLLING ESTABLISHMENT OF COMMUNICATION CH...
- Publication number 20130016824
- Publication date Jan 17, 2013
- Rockstar Bidco L.P.
- Peter FLANNERY
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
ROUTING OF CONTACTS IN CONTACT CENTERS
- Publication number 20120321072
- Publication date Dec 20, 2012
- AVAYA INC.
- Enda Dooley
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Routing Communication Sessions in a Contact Center
- Publication number 20120057691
- Publication date Mar 8, 2012
- AVAYA INC.
- Thomas Moran
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Method and System for Controlling Establishment of Communication Ch...
- Publication number 20110051921
- Publication date Mar 3, 2011
- Nortel Networks
- Peter Flannery
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Peter FLANNERY

Person

Patents Grantslast 30 patents

System and method for contact center routing of a customer based on...

Routing communication sessions in a contact center

Method and system for controlling establishment of communication ch...

Method and system for controlling establishment of communication ch...

Patents Applicationslast 30 patents

SYSTEM AND METHOD FOR OPTIMIZING PERFORMANCE OF AGENTS IN AN ENTERP...

SYSTEM AND METHOD FOR CONTACT CENTER ROUTING OF A CUSTOMER BASED ON...

METHOD AND SYSTEM FOR CONTROLLING ESTABLISHMENT OF COMMUNICATION CH...

METHOD AND SYSTEM FOR CONTROLLING ESTABLISHMENT OF COMMUNICATION CH...

METHOD AND SYSTEM FOR CONTROLLING ESTABLISHMENT OF COMMUNICATION CH...

ROUTING OF CONTACTS IN CONTACT CENTERS

Routing Communication Sessions in a Contact Center

Method and System for Controlling Establishment of Communication Ch...