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Petr Makagon
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San Francisco, CA, US
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Patents Grants
last 30 patents
Information
Patent Grant
Automated call center software build generator
Patent number
10,289,389
Issue date
May 14, 2019
Petr Makagon
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System for facilitating loosely configured service worker groups in...
Patent number
10,264,123
Issue date
Apr 16, 2019
Petr Makagon
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Method and apparatus for extended management of state and interacti...
Patent number
10,218,848
Issue date
Feb 26, 2019
Vladimir Deryugin
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Contact center application creating using reusable program modules
Patent number
10,101,974
Issue date
Oct 16, 2018
Herbert Ristock
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System for facilitating loosely configured service worker groups in...
Patent number
9,967,397
Issue date
May 8, 2018
Genesys Telecommunications Laboratories, Inc.
Petr Makagon
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Method and apparatus for extended management of state and interacti...
Patent number
RE46538
Issue date
Sep 5, 2017
Genesys Telecommunications Laboratories, Inc.
Vladimir Neil Deryugin
Information
Patent Grant
Method and apparatus for extended management of state and interacti...
Patent number
RE46521
Issue date
Aug 22, 2017
Genesys Telecommunications Laboratories, Inc.
Vladimir N. Deryugin
Information
Patent Grant
Optimized routing of interactions to contact center agents based on...
Patent number
9,723,151
Issue date
Aug 1, 2017
Genesys Telecommunications Laboratories, Inc.
Conor McGann
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System and method for generating a network of contact center agents...
Patent number
9,716,792
Issue date
Jul 25, 2017
Genesys Telecommunications Laboratories, Inc.
Conor McGann
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Method and apparatus for extended management of state and interacti...
Patent number
RE46387
Issue date
May 2, 2017
Genesys Telecommunications Laboratories, Inc.
Vladimir N. Deryugin
Information
Patent Grant
Optimized routing of interactions to contact center agents based on...
Patent number
9,635,181
Issue date
Apr 25, 2017
Genesys Telecommunications Laboratories, Inc.
Conor McGann
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Method for implementing and executing communication center routing...
Patent number
9,553,755
Issue date
Jan 24, 2017
Genesys Telecommunications Laboratories, Inc.
Nikolay Anisimov
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Automated call center software build generator
Patent number
9,459,841
Issue date
Oct 4, 2016
Genesys Telecommunications Laboratories, Inc.
Petr Makagon
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Method and apparatus enabling voice-based management of state and i...
Patent number
RE46153
Issue date
Sep 20, 2016
Genesys Telecommunications Laboratories, Inc.
Petr Makagon
Information
Patent Grant
System for facilitating loosely configured service worker groups in...
Patent number
9,420,101
Issue date
Aug 16, 2016
GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Petr Makagon
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System and method for monitoring health of deployment states for a...
Patent number
9,325,844
Issue date
Apr 26, 2016
Genesys Telecommunications Laboratories, Inc.
Herbert Willi Artur Ristock
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Automated call center software build generator
Patent number
9,128,802
Issue date
Sep 8, 2015
Genesys Telecommunications Laboratories, Inc.
Petr Makagon
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System for facilitating loosely configured service worker groups in...
Patent number
9,077,803
Issue date
Jul 7, 2015
Genesys Telecommunications Laboratories, Inc.
Petr Makagon
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Method and apparatus for extended management of state and interacti...
Patent number
9,002,920
Issue date
Apr 7, 2015
Genesys Telecommunications Laboratories, Inc.
Vladimir Neil Deryugin
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System and method for monitoring health of deployment states for a...
Patent number
8,989,367
Issue date
Mar 24, 2015
Genesys Telecommunications Laboratories, Inc.
Herbert Willi Artur Ristock
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System for facilitating loosely configured service worker groups in...
Patent number
8,666,056
Issue date
Mar 4, 2014
Genesys Telecommunications Laboratories, Inc.
Petr Makagon
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Virtual contact center with dynamic routing
Patent number
8,135,774
Issue date
Mar 13, 2012
Genesys Telecommunications Laboratories, Inc.
Andrey Ryabchun
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Method for dynamically converting voice XML scripts into other comp...
Patent number
8,117,538
Issue date
Feb 14, 2012
Genesys Telecommunications Laboratories, Inc.
Nikolay Anisimov
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Method for implementing and executing communication center routing...
Patent number
7,907,598
Issue date
Mar 15, 2011
Genesys Telecommunication Laboratories, Inc.
Nikolay Anisimov
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Method and apparatus for extending contact center configuration dat...
Patent number
7,823,167
Issue date
Oct 26, 2010
Genesys Telecommunications Laboratories, Inc.
Petr Makagon
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System for distributing VXML capabilities for execution on client d...
Patent number
7,792,254
Issue date
Sep 7, 2010
Genesys Telecommunications Laboratories, Inc.
Nikolay Anisimov
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Grant
Method and apparatus for extended management of state and interacti...
Patent number
7,565,428
Issue date
Jul 21, 2009
Genesys Telecommunications Laboratories, Inc.
Vladimir Neil Deryugin
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Method and apparatus for integrating agent status between a custome...
Patent number
7,376,227
Issue date
May 20, 2008
Genesys Telecommunications Laboratories, Inc.
Nikolay Anisimov
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Method and apparatus for extended management of state and interacti...
Patent number
7,373,405
Issue date
May 13, 2008
Genesys Telecommunications Laboratories, Inc.
Vladimir N. Deryugin
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Method and apparatus enabling voice-based management of state and i...
Patent number
7,222,301
Issue date
May 22, 2007
Genesys Telecommunications Laboratories, Inc.
Petr Makagon
G06 - COMPUTING CALCULATING COUNTING
Patents Applications
last 30 patents
Information
Patent Application
System for Facilitating Loosely Configured Service Worker Groups in...
Publication number
20180234543
Publication date
Aug 16, 2018
Genesys Telecommunications Laboratories, Inc.
Petr Makagon
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
OPTIMIZED ROUTING OF INTERACTIONS TO CONTACT CENTER AGENTS BASED ON...
Publication number
20170111507
Publication date
Apr 20, 2017
Genesys Telecommunications Laboratories, Inc.
Conor McGann
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
OPTIMIZED ROUTING OF INTERACTIONS TO CONTACT CENTER AGENTS BASED ON...
Publication number
20170111509
Publication date
Apr 20, 2017
Genesys Telecommunications Laboratories, Inc.
Conor McGann
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEM AND METHOD FOR GENERATING A NETWORK OF CONTACT CENTER AGENTS...
Publication number
20170111505
Publication date
Apr 20, 2017
Genesys Telecommunications Laboratories, Inc.
Conor McGann
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
OPTIMIZED ROUTING OF INTERACTIONS TO CONTACT CENTER AGENTS BASED ON...
Publication number
20170111503
Publication date
Apr 20, 2017
Genesys Telecommunications Laboratories, Inc.
Conor McGann
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
Automated Call Center Software Build Generator
Publication number
20170024190
Publication date
Jan 26, 2017
Genesys Telecommunications Laboratories, Inc.
Petr Makagon
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
System for Facilitating Loosely Configured Service Worker Groups in...
Publication number
20160352899
Publication date
Dec 1, 2016
Genesys Telecommunications Laboratories, Inc.
Petr Makagon
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
ARTIFACTS FOR COMMUNICATIONS SYSTEMS
Publication number
20160034260
Publication date
Feb 4, 2016
Angel.com Incorporated
Herbert Ristock
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
Automated Call Center Software Build Generator
Publication number
20150378686
Publication date
Dec 31, 2015
Genesys Telecommunications Laboratories, Inc.
Petr Makagon
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
System for Facilitating Loosely Configured Service Worker Groups in...
Publication number
20150312413
Publication date
Oct 29, 2015
Genesys Telecommunications Laboratories, Inc.
Petr Makagon
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEM AND METHOD FOR MONITORING HEALTH OF DEPLOYMENT STATES FOR A...
Publication number
20150117629
Publication date
Apr 30, 2015
Genesys Telecommunications Laboratories, Inc.
Herbert Willi Artur Ristock
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
Method and Apparatus for Extended Management of State and Interacti...
Publication number
20140376708
Publication date
Dec 25, 2014
Vladimir Neil Deryugin
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEM FOR FACILITATING LOOSELY CONFIGURED SERVICE WORKER GROUPS IN...
Publication number
20140205078
Publication date
Jul 24, 2014
Genesys Telecommunications Laboratories, Inc.
Petr Makagon
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEM AND METHOD FOR MONTIORING HEALTH OF DEPLOYMENT STATES FOR A...
Publication number
20140086401
Publication date
Mar 27, 2014
Herbert Willi Artur Ristock
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEM AND METHOD FOR PROVIDING DYNAMIC ELASTICITY OF CONTACT CENTE...
Publication number
20140079207
Publication date
Mar 20, 2014
Vyacheslav Zhakov
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEM AND METHOD FOR DYNAMIC CONFIGURATION OF CONTACT CENTERS VIA...
Publication number
20140072115
Publication date
Mar 13, 2014
Petr Makagon
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
Automated Call Center Software Build Generator
Publication number
20120084751
Publication date
Apr 5, 2012
Petr Makagon
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
Method for Implementing and Executing Communication Center Routing...
Publication number
20110182418
Publication date
Jul 28, 2011
Nikolay Anisimov
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
Method for Dynamically Converting Voice XML Scripts into other Comp...
Publication number
20100162101
Publication date
Jun 24, 2010
Nikolay Anisimov
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
System for Facilitating Loosely Configured Service Worker Groups in...
Publication number
20090168990
Publication date
Jul 2, 2009
Petr Makagon
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
Method and System for Establishing and Managing Trust Metrics for S...
Publication number
20090172776
Publication date
Jul 2, 2009
Petr Makagon
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
Method and Apparatus for Extended Management of State and Interacti...
Publication number
20080222240
Publication date
Sep 11, 2008
Genesys Telecommunications Laboratories, Inc.
Vladimir N. Deryugin
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
Virtual Contact Center with Dynamic Routing
Publication number
20080162701
Publication date
Jul 3, 2008
Andrey Ryabchun
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
Method and Apparatus for Extended Management of State and Interacti...
Publication number
20080046504
Publication date
Feb 21, 2008
Vladimir N. Deryugin
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
Method and Apparatus for Integrating Agent Status between a Custome...
Publication number
20070041567
Publication date
Feb 22, 2007
Genesys Telecommunications Laboratories, Inc.
Nikolay Anisimov
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
Method for implementing and executing communication center routing...
Publication number
20060209797
Publication date
Sep 21, 2006
Nikolay Anisimov
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
Method and apparatus enabling voice-based management of state and i...
Publication number
20060095568
Publication date
May 4, 2006
Petr Makagon
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
System for distributing VXML capabilities for execution on client d...
Publication number
20060083362
Publication date
Apr 20, 2006
Nikolay Anisimov
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
Method and apparatus for integrating agent status between a custome...
Publication number
20060029206
Publication date
Feb 9, 2006
Nikolay Anisimov
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
Method and apparatus for extended management of state and interacti...
Publication number
20050154792
Publication date
Jul 14, 2005
Vladimir N. Deryugin
G06 - COMPUTING CALCULATING COUNTING