Poonam Rath

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San Jose, CA, US

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Patents Grantslast 30 patents

Information Patent Grant
Assigning support tickets to support agents
- Patent number 12,267,219
- Issue date Apr 1, 2025
- SupportLogic, Inc.
- Poonam Rath
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
High fidelity predictions of service ticket escalation
- Patent number 11,861,518
- Issue date Jan 2, 2024
- SupportLogic, Inc.
- Zach Riddle
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Predicting end-of-life support deprecation
- Patent number 11,763,237
- Issue date Sep 19, 2023
- SupportLogic, Inc.
- Poonam Rath
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Detecting machine text
- Patent number 11,468,232
- Issue date Oct 11, 2022
- SupportLogic, Inc.
- Poonam Rath
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Support ticket summarizer, similarity classifier, and resolution fo...
- Patent number 11,336,539
- Issue date May 17, 2022
- SupportLogic, Inc.
- Poonam Rath
- G06 - COMPUTING CALCULATING COUNTING

Patents Applicationslast 30 patents

Information Patent Application
HIGH FIDELITY PREDICTIONS OF SERVICE TICKET ESCALATION
- Publication number 20240095560
- Publication date Mar 21, 2024
- SupportLogic, Inc.
- Zach Riddle
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SUPPORT TICKET SUMMARIZER, SIMILARITY CLASSIFIER, AND RESOLUTION FO...
- Publication number 20210328888
- Publication date Oct 21, 2021
- SupportLogic, Inc.
- Poonam Rath
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
ASSIGNING SUPPORT TICKETS TO SUPPORT AGENTS
- Publication number 20210014136
- Publication date Jan 14, 2021
- SupportLogic, Inc.
- Poonam Rath
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
HIGH FIDELITY PREDICTIONS OF SERVICE TICKET ESCALATION
- Publication number 20210004706
- Publication date Jan 7, 2021
- SupportLogic, Inc.
- Zach Riddle
- G06 - COMPUTING CALCULATING COUNTING