Praphul Kumar

Person

Falls Church, VA, US

People

Patents Grantslast 30 patents

Information Patent Grant
Technologies for incorporating an augmented voice communication int...
- Patent number 11,765,269
- Issue date Sep 19, 2023
- Genesys Cloud Services, Inc.
- Leonid Vymenets
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Technologies for incorporating an augmented voice communication int...
- Patent number 11,228,682
- Issue date Jan 18, 2022
- Genesys Telecommunications Laboratories, Inc.
- Leonid Vymenets
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
System and method for managing customer interactions for contact ce...
- Patent number 10,666,804
- Issue date May 26, 2020
- Ahmed Tewfik Bouzid
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for managing interaction flow for contact centers
- Patent number 10,484,539
- Issue date Nov 19, 2019
- Praphul Kumar
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Routing user communications to agents
- Patent number 10,382,626
- Issue date Aug 13, 2019
- Praphul Kumar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Application builder platform
- Patent number 10,359,923
- Issue date Jul 23, 2019
- Praphul Kumar
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for data management and task routing based on dat...
- Patent number 10,346,635
- Issue date Jul 9, 2019
- Praphul Kumar
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Visual interactive voice response system
- Patent number 10,270,908
- Issue date Apr 23, 2019
- Praphul Kumar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Pinning in an interactive media/voice response system
- Patent number 10,225,407
- Issue date Mar 5, 2019
- Todd Hollenberg
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for managing multiple interactions
- Patent number 10,222,933
- Issue date Mar 5, 2019
- Praphul Kumar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Contact center application creating using reusable program modules
- Patent number 10,101,974
- Issue date Oct 16, 2018
- Herbert Ristock
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Custom grammars builder platform
- Patent number 10,063,701
- Issue date Aug 28, 2018
- Genesys Telecommunications Laboratories, Inc.
- Praphul Kumar
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Social media feedback for routing user communications
- Patent number 10,027,618
- Issue date Jul 17, 2018
- Genesys Telecommunications Laboratories, Inc.
- Pawel Harasimiuk
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Call center builder platform
- Patent number 10,015,315
- Issue date Jul 3, 2018
- Genesys Telecommunications Laboratories, Inc.
- Praphul Kumar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Multi-channel delivery platform
- Patent number 10,009,463
- Issue date Jun 26, 2018
- Genesys Telecommunications Laboratories, Inc.
- Ahmed Tewfik Bouzid
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for managing customer interactions for contact ce...
- Patent number 9,992,341
- Issue date Jun 5, 2018
- Genesys Telecommunications Laboratories, Inc.
- Ahmed Tewfik Bouzid
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Pinning in an interactive media/voice response system
- Patent number 9,900,438
- Issue date Feb 20, 2018
- Genesys Telecommunications Laboratories, Inc.
- Todd Hollenberg
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Routing user communications to agents
- Patent number 9,866,692
- Issue date Jan 9, 2018
- Genesys Telecommunications Laboratories, Inc.
- Praphul Kumar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Recording user communications
- Patent number 9,860,379
- Issue date Jan 2, 2018
- Genesys Telecommunications Laboratories, Inc.
- Praphul Kumar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Display screen with graphical user interface
- Patent number D802613
- Issue date Nov 14, 2017
- Genesys Telecommunications Laboratories, Inc.
- Leonid Vymenets
- D14 - Recording, communication, or information retrieval equipment
Information Patent Grant
Recording user communications
- Patent number 9,742,913
- Issue date Aug 22, 2017
- Genesys Telecommunications Laboratories, Inc.
- Praphul Kumar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Social media feedback for routing user communications
- Patent number 9,712,481
- Issue date Jul 18, 2017
- Genesys Telecommunications Laboratories, Inc.
- Pawel Harasimiuk
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Routing user communications to agents
- Patent number 9,706,050
- Issue date Jul 11, 2017
- GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
- Praphul Kumar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Call center builder platform
- Patent number 9,571,636
- Issue date Feb 14, 2017
- Genesys Telecommunications Laboratories, Inc.
- Praphul Kumar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Routing user communications to agents
- Patent number 9,571,646
- Issue date Feb 14, 2017
- Genesys Telecommunications Laboratories, Inc.
- Praphul Kumar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Display screen with graphical user interface
- Patent number D771643
- Issue date Nov 15, 2016
- Genesys Telecommunications Laboratories, Inc.
- Leonid Vymenets
- D14 - Recording, communication, or information retrieval equipment
Information Patent Grant
Recording user communications
- Patent number 9,485,359
- Issue date Nov 1, 2016
- Genesys Telecommunications Laboratories, Inc.
- Praphul Kumar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Visual interactive voice response system
- Patent number 9,467,563
- Issue date Oct 11, 2016
- Angel.com Incorporated
- Praphul Kumar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Multi-channel delivery platform
- Patent number 9,468,040
- Issue date Oct 11, 2016
- Genesys Telecommunications Laboratories, Inc.
- Ahmed Tewfik Bouzid
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Display screen with graphical user interface
- Patent number D763863
- Issue date Aug 16, 2016
- GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
- Leonid Vymenets
- D14 - Recording, communication, or information retrieval equipment

Patents Applicationslast 30 patents

Information Patent Application
TECHNOLOGIES FOR INCORPORATING AN AUGMENTED VOICE COMMUNICATION INT...
- Publication number 20220103685
- Publication date Mar 31, 2022
- Genesys Telecommunications Laboratories, Inc.
- Leonid Vymenets
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
TECHNOLOGIES FOR INCORPORATING AN AUGMENTED VOICE COMMUNICATION INT...
- Publication number 20210203782
- Publication date Jul 1, 2021
- Genesys Telecommunications Laboratories, Inc.
- Leonid Vymenets
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
SYSTEM AND METHOD FOR MANAGING CUSTOMER INTERACTIONS FOR CONTACT CE...
- Publication number 20180249012
- Publication date Aug 30, 2018
- Genesys Telecommunications Laboratories, Inc.
- Ahmed Tewfik Bouzid
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
PINNING IN AN INTERACTIVE MEDIA/VOICE RESPONSE SYSTEM
- Publication number 20180176378
- Publication date Jun 21, 2018
- Genesys Telecommunications Laboratories, Inc.
- Todd Hollenberg
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
ROUTING USER COMMUNICATIONS TO AGENTS
- Publication number 20180152560
- Publication date May 31, 2018
- Genesys Telecommunications Laboratories, Inc.
- Praphul Kumar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
RECORDING USER COMMUNICATIONS
- Publication number 20180146093
- Publication date May 24, 2018
- Genesys Telecommunications Laboratories, Inc.
- Praphul Kumar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
System and Method for Data Management and Task Routing Based on Dat...
- Publication number 20170344754
- Publication date Nov 30, 2017
- Genesys Telecommunications Laboratories, Inc.
- Praphul Kumar
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SOCIAL MEDIA FEEDBACK FOR ROUTING USER COMMUNICATIONS
- Publication number 20170317965
- Publication date Nov 2, 2017
- Genesys Telecommunications Laboratories, Inc.
- Pawel Harasimiuk
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
ROUTING USER COMMUNICATIONS TO AGENTS
- Publication number 20170163807
- Publication date Jun 8, 2017
- Genesys Telecommunications Laboratories, Inc.
- Praphul Kumar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
CALL CENTER BUILDER PLATFORM
- Publication number 20170155766
- Publication date Jun 1, 2017
- Genesys Telecommunications Laboratories, Inc.
- Praphul Kumar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
VISUAL INTERACTIVE VOICE RESPONSE SYSTEM
- Publication number 20170118337
- Publication date Apr 27, 2017
- Genesys Telecommunications Laboratories, Inc.
- Praphul Kumar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
MULTI-CHANNEL DELIVERY PLATFORM
- Publication number 20170118338
- Publication date Apr 27, 2017
- Genesys Telecommunications Laboratories, Inc.
- Ahmed Tewfik Bouzid
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
RECORDING USER COMMUNICATIONS
- Publication number 20170118340
- Publication date Apr 27, 2017
- Genesys Telecommunications Laboratories, Inc.
- Praphul Kumar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR QUALITY MANAGEMENT PLATFORM
- Publication number 20160350699
- Publication date Dec 1, 2016
- Genesys Telecommunications Laboratories, Inc.
- Leon Vymenets
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR MANAGING MULTIPLE INTERACTIONS
- Publication number 20160349960
- Publication date Dec 1, 2016
- Genesys Telecommunications Laboratories, Inc.
- Praphul Kumar
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
VISUAL INTERACTIVE VOICE RESPONSE SYSTEM
- Publication number 20160301802
- Publication date Oct 13, 2016
- Angel.com Incorporated
- Praphul Kumar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
ROUTING USER COMMUNICATIONS TO AGENTS
- Publication number 20160227035
- Publication date Aug 4, 2016
- Angel.com Incorporated
- Praphul Kumar
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
APPLICATION BUILDER PLATFORM
- Publication number 20160196053
- Publication date Jul 7, 2016
- Angel.com Incorporated
- Praphul Kumar
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
CALL CENTER BUILDER PLATFORM
- Publication number 20160191705
- Publication date Jun 30, 2016
- Angel.com Incorporated
- Praphul Kumar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR MANAGING CUSTOMER INTERACTIONS FOR CONTACT CE...
- Publication number 20160191712
- Publication date Jun 30, 2016
- Genesys Telecommunications Laboratories, Inc.
- Ahmed Tewfik Bouzid
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
RECORDING USER COMMUNICATIONS
- Publication number 20160112566
- Publication date Apr 21, 2016
- Angel.com Incorporated
- Praphul Kumar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
ARTIFACTS FOR COMMUNICATIONS SYSTEMS
- Publication number 20160034260
- Publication date Feb 4, 2016
- Angel.com Incorporated
- Herbert Ristock
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SOCIAL MEDIA FEEDBACK FOR ROUTING USER COMMUNICATIONS
- Publication number 20160036973
- Publication date Feb 4, 2016
- Angel.com Incorporated
- Pawel Harasimiuk
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
ROUTING USER COMMUNICATIONS TO AGENTS
- Publication number 20160021250
- Publication date Jan 21, 2016
- Angel.com Incorporated
- Praphul Kumar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR EXECUTING INTERACTION FLOW FOR CONTACT CENTERS
- Publication number 20150350436
- Publication date Dec 3, 2015
- Genesys Telecommunications Laboratories, Inc.
- Leonid Vymenets
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
CUSTOM GRAMMARS BUILDER PLATFORM
- Publication number 20150350429
- Publication date Dec 3, 2015
- Angel.com Incorporated
- Praphul Kumar
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
SYSTEM AND METHOD FOR MANAGING INTERACTION FLOW FOR CONTACT CENTERS
- Publication number 20150350443
- Publication date Dec 3, 2015
- Genesys Telecommunications Laboratories, Inc.
- Praphul Kumar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
FLOW DESIGNER FOR CONTACT CENTERS
- Publication number 20150350437
- Publication date Dec 3, 2015
- Genesys Telecommunications Laboratories, Inc.
- Leonid Vymenets
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
RECORDING USER COMMUNICATIONS
- Publication number 20150281436
- Publication date Oct 1, 2015
- Angel.com Incorporated
- Praphul Kumar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
RECORDING USER COMMUNICATIONS
- Publication number 20150281445
- Publication date Oct 1, 2015
- Angel.com Incorporated
- Praphul Kumar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Praphul Kumar

Person

Patents Grantslast 30 patents

Technologies for incorporating an augmented voice communication int...

Technologies for incorporating an augmented voice communication int...

System and method for managing customer interactions for contact ce...

System and method for managing interaction flow for contact centers

Routing user communications to agents

Application builder platform

System and method for data management and task routing based on dat...

Visual interactive voice response system

Pinning in an interactive media/voice response system

System and method for managing multiple interactions

Contact center application creating using reusable program modules

Custom grammars builder platform

Social media feedback for routing user communications

Call center builder platform

Multi-channel delivery platform

System and method for managing customer interactions for contact ce...

Pinning in an interactive media/voice response system

Routing user communications to agents

Recording user communications

Display screen with graphical user interface

Recording user communications

Social media feedback for routing user communications

Routing user communications to agents

Call center builder platform

Routing user communications to agents

Display screen with graphical user interface

Recording user communications

Visual interactive voice response system

Multi-channel delivery platform

Display screen with graphical user interface

Patents Applicationslast 30 patents

TECHNOLOGIES FOR INCORPORATING AN AUGMENTED VOICE COMMUNICATION INT...

TECHNOLOGIES FOR INCORPORATING AN AUGMENTED VOICE COMMUNICATION INT...

SYSTEM AND METHOD FOR MANAGING CUSTOMER INTERACTIONS FOR CONTACT CE...

PINNING IN AN INTERACTIVE MEDIA/VOICE RESPONSE SYSTEM

ROUTING USER COMMUNICATIONS TO AGENTS

RECORDING USER COMMUNICATIONS

System and Method for Data Management and Task Routing Based on Dat...

SOCIAL MEDIA FEEDBACK FOR ROUTING USER COMMUNICATIONS

ROUTING USER COMMUNICATIONS TO AGENTS

CALL CENTER BUILDER PLATFORM

VISUAL INTERACTIVE VOICE RESPONSE SYSTEM

MULTI-CHANNEL DELIVERY PLATFORM

RECORDING USER COMMUNICATIONS

SYSTEM AND METHOD FOR QUALITY MANAGEMENT PLATFORM

SYSTEM AND METHOD FOR MANAGING MULTIPLE INTERACTIONS

VISUAL INTERACTIVE VOICE RESPONSE SYSTEM

ROUTING USER COMMUNICATIONS TO AGENTS

APPLICATION BUILDER PLATFORM

CALL CENTER BUILDER PLATFORM

SYSTEM AND METHOD FOR MANAGING CUSTOMER INTERACTIONS FOR CONTACT CE...

RECORDING USER COMMUNICATIONS

ARTIFACTS FOR COMMUNICATIONS SYSTEMS

SOCIAL MEDIA FEEDBACK FOR ROUTING USER COMMUNICATIONS

ROUTING USER COMMUNICATIONS TO AGENTS

SYSTEM AND METHOD FOR EXECUTING INTERACTION FLOW FOR CONTACT CENTERS

CUSTOM GRAMMARS BUILDER PLATFORM

SYSTEM AND METHOD FOR MANAGING INTERACTION FLOW FOR CONTACT CENTERS

FLOW DESIGNER FOR CONTACT CENTERS

RECORDING USER COMMUNICATIONS

RECORDING USER COMMUNICATIONS