Prashant Desai

Person

Land O Lakes, FL, US

People

Patents Grantslast 30 patents

Information Patent Grant
Answer time prediction in a contact center service of a provider ne...
- Patent number 11,706,345
- Issue date Jul 18, 2023
- Amazon Technologies, Inc.
- Prashant Desai
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for financial services kiosk features
- Patent number 11,295,285
- Issue date Apr 5, 2022
- JPMorgan Chase Bank, N.A.
- Prashant Desai
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for customer interaction management
- Patent number 10,410,633
- Issue date Sep 10, 2019
- JPMorgan Chase Bank, N.A.
- Nicholas M. LoRe
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method and system for conveying context data in a multi-channel and...
- Patent number 10,291,780
- Issue date May 14, 2019
- JPMorgan Chase Bank, N.A.
- Prashant Desai
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for providing self-service while on hold during a...
- Patent number 10,257,351
- Issue date Apr 9, 2019
- JPMorgan Chase Bank, N.A.
- Prashant Desai
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for providing self-service while on hold during a...
- Patent number 10,129,396
- Issue date Nov 13, 2018
- JPMorgan Chase Bank, N.A.
- Prashant Desai
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for customer interaction management
- Patent number 9,922,649
- Issue date Mar 20, 2018
- JPMorgan Chase Bank, N.A.
- Nicholas M. LoRe
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Method and system for sensitive data abstraction
- Patent number 9,819,655
- Issue date Nov 14, 2017
- JPMorgan Chase Bank, N.A.
- Prashant Desai
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and system for conveying context data in a multi-channel and...
- Patent number 9,667,790
- Issue date May 30, 2017
- JPMorgan Chase Bank, N.A.
- Prashant Desai
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and system for sensitive data abstraction
- Patent number 9,628,488
- Issue date Apr 18, 2017
- JPMorgan Chase Bank, N.A.
- Prashant Desai
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Tiered call routing
- Patent number 9,247,064
- Issue date Jan 26, 2016
- Verizon Patent and Licensing Inc.
- Prashant B. Desai
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and system for a gateway transfer
- Patent number 9,106,755
- Issue date Aug 11, 2015
- Verizon Patent and Licensing Inc.
- Juan M. Vasquez
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Contact center call back
- Patent number 9,020,131
- Issue date Apr 28, 2015
- Verizon Patent and Licensing Inc.
- Prashant Desai
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Call occupancy management
- Patent number 9,020,133
- Issue date Apr 28, 2015
- Verizon Patent and Licensing Inc.
- Prashant B. Desai
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Customer service contact
- Patent number 8,886,604
- Issue date Nov 11, 2014
- Verizon Patent and Licensing Inc.
- Juan Vasquez
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method and system for a call transfer
- Patent number 8,848,895
- Issue date Sep 30, 2014
- Verizon Patent and Licensing Inc.
- Prashant B. Desai
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Dynamic update of skills database
- Patent number 8,837,711
- Issue date Sep 16, 2014
- Verizon Patent and Licensing Inc.
- Juan Vasquez
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and system for trunk independent gateway transfer of calls
- Patent number 8,731,172
- Issue date May 20, 2014
- Verizon Patent and Licensing Inc.
- Juan M. Vasquez
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Contact center routing
- Patent number 8,718,272
- Issue date May 6, 2014
- Verizon Patent and Licensing Inc.
- Prashant B. Desai
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Providing caller-specific information
- Patent number 8,699,697
- Issue date Apr 15, 2014
- Verizon Patent and Licensing Inc.
- Juan Vasquez
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Real-time analytics payment information screening
- Patent number 8,675,827
- Issue date Mar 18, 2014
- Verizon Patent and Licensing Inc.
- Juan Vasquez
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and system for transfer of calls from an IP based phone
- Patent number 8,621,004
- Issue date Dec 31, 2013
- Verizon Patent and Licensing Inc.
- Prashant B. Desai
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System for and method of dynamic extension assignment
- Patent number 8,613,099
- Issue date Dec 17, 2013
- Verizon Patent and Licensing Inc.
- Prashant B. Desai
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Load balancing based on deep packet inspection
- Patent number 8,606,921
- Issue date Dec 10, 2013
- Verizon Patent and Licensing Inc.
- Juan Vasquez
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and system for a gateway transfer
- Patent number 8,600,032
- Issue date Dec 3, 2013
- Verizon Patent and Licensing Inc.
- Juan M. Vasquez
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Intelligent call transfer between call centers
- Patent number 8,594,310
- Issue date Nov 26, 2013
- Verizon Patent and Licensing Inc.
- Prashant B. Desai
- C23 - COATING METALLIC MATERIAL COATING MATERIAL WITH METALLIC MATERIAL CHEMI...
Information Patent Grant
Technical support systems and methods
- Patent number 8,573,474
- Issue date Nov 5, 2013
- Verizon Patent and Licensing Inc.
- Juan Vasquez
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System for and method of information encoding
- Patent number 8,559,416
- Issue date Oct 15, 2013
- Verizon Patent and Licensing Inc.
- Prashant B. Desai
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Testing call routing
- Patent number 8,477,909
- Issue date Jul 2, 2013
- Verizon Patent and Licensing Inc.
- Parind Poi
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for observing a communication session
- Patent number 8,442,207
- Issue date May 14, 2013
- Verizon Patent and Licensing Inc.
- Mayuresh Hegde
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
SYSTEM AND METHOD FOR PROVIDING SELF-SERVICE WHILE ON HOLD DURING A...
- Publication number 20190045053
- Publication date Feb 7, 2019
- JPMorgan Chase Bank, N.A.
- Prashant DESAI
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR CUSTOMER INTERACTION MANAGEMENT
- Publication number 20180190291
- Publication date Jul 5, 2018
- JPMorgan Chase Bank, N.A.
- Nicholas M. LORE
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
TIERED CALL ROUTING
- Publication number 20150016600
- Publication date Jan 15, 2015
- VERIZON PATENT AND LICENSING INC.
- Prashant B. Desai
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
CALL OCCUPANCY MANAGEMENT
- Publication number 20140169549
- Publication date Jun 19, 2014
- VERIZON PATENT AND LICENSING INC.
- Prashant B. Desai
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
CONTACT CENTER CALL BACK
- Publication number 20140153703
- Publication date Jun 5, 2014
- VERIZON PATENT AND LICENSING INC.
- Prashant Desai
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Method and System For A Gateway Transfer
- Publication number 20140086400
- Publication date Mar 27, 2014
- VERIZON PATENT AND LICENSING INC.
- Juan M. VASQUEZ
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Method and System for Trunk Independent Gateway Transfer of Calls
- Publication number 20130215737
- Publication date Aug 22, 2013
- Verizon Data Services LLC
- Juan M. VASQUEZ
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
DYNAMIC UPDATE OF SKILLS DATABASE
- Publication number 20120263293
- Publication date Oct 18, 2012
- VERIZON PATENT AND LICENSING INC.
- Juan Vasquez
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Technical Support Systems and Methods
- Publication number 20120261465
- Publication date Oct 18, 2012
- Verizon Patent and Licensing, Inc.
- Juan Vasquez
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR OBSERVING A COMMUNICATION SESSION
- Publication number 20120237016
- Publication date Sep 20, 2012
- VERIZON PATENT AND LICENSING INC.
- Mayuresh Hegde
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
CONTACT CENTER ROUTING
- Publication number 20120224681
- Publication date Sep 6, 2012
- VERIZON PATENT AND LICENSING INC.
- Prashant B. Desai
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
INTELLIGENT CALL TRANSFER
- Publication number 20120148040
- Publication date Jun 14, 2012
- VERIZON PATENT AND LICENSING INC.
- Prashant B. Desai
- C23 - COATING METALLIC MATERIAL COATING MATERIAL WITH METALLIC MATERIAL CHEMI...
Information Patent Application
REAL-TIME ANALYTICS PAYMENT INFORMATION SCREENING
- Publication number 20120076279
- Publication date Mar 29, 2012
- VERIZON PATENT AND LICENSING INC.
- Juan Vasquez
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
CUSTOMER SERVICE CONTACT
- Publication number 20120072440
- Publication date Mar 22, 2012
- VERIZON PATENT AND LICENSING INC.
- Juan Vasquez
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
CUSTOMER SERVICE CONTACT
- Publication number 20120066731
- Publication date Mar 15, 2012
- VERIZON PATENT AND LICENSING INC.
- Juan Vasquez
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
TESTING CALL ROUTING
- Publication number 20120039448
- Publication date Feb 16, 2012
- VERIZON PATENT AND LICENSING INC.
- Parind Poi
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
LOAD BALANCING BASED ON DEEP PACKET INSPECTION
- Publication number 20120041965
- Publication date Feb 16, 2012
- VERIZON PATENT AND LICENSING INC.
- Juan Vasquez
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
PROVIDING CALLER-SPECIFIC INFORMATION
- Publication number 20120027184
- Publication date Feb 2, 2012
- VERIZON PATENT AND LICENSING INC.
- Juan Vasquez
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM FOR AND METHOD OF DYNAMIC EXTENSION ASSIGNMENT
- Publication number 20110321178
- Publication date Dec 29, 2011
- Verizon Patent and Licensing, Inc.
- Prashant B. Desai
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM FOR AND METHOD OF INFORMATION ENCODING
- Publication number 20110069700
- Publication date Mar 24, 2011
- Verizon Patent and Licensing, Inc.
- Prashant B. DESAI
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD AND SYSTEM FOR TRANSFER OF CALLS FROM AN IP BASED PHONE
- Publication number 20110069827
- Publication date Mar 24, 2011
- Verizon Patent and Licensing, Inc.
- Prashant B. Desai
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD AND SYSTEM FOR TRUNK INDEPENDENT GATEWAY TRANSFER OF CALLS
- Publication number 20100158234
- Publication date Jun 24, 2010
- Verizon Data Services LLC
- Juan M. VASQUEZ
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD AND SYSTEM FOR A CALL TRANSFER
- Publication number 20090316877
- Publication date Dec 24, 2009
- Verizon Patent and Licensing, Inc.
- Prashant B. DESAI
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Method And System For A Gateway Transfer
- Publication number 20090296914
- Publication date Dec 3, 2009
- Verizon Data Services, LLC
- Juan M. VASQUEZ
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
VOICE PORTAL COMMUNICATIONS
- Publication number 20080260137
- Publication date Oct 23, 2008
- VERIZON DATA SERVICES INC.
- Parind S. Poi
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Prashant Desai

Person

Patents Grantslast 30 patents

Answer time prediction in a contact center service of a provider ne...

System and method for financial services kiosk features

System and method for customer interaction management

Method and system for conveying context data in a multi-channel and...

System and method for providing self-service while on hold during a...

System and method for providing self-service while on hold during a...

System and method for customer interaction management

Method and system for sensitive data abstraction

Method and system for conveying context data in a multi-channel and...

Method and system for sensitive data abstraction

Tiered call routing

Method and system for a gateway transfer

Contact center call back

Call occupancy management

Customer service contact

Method and system for a call transfer

Dynamic update of skills database

Method and system for trunk independent gateway transfer of calls

Contact center routing

Providing caller-specific information

Real-time analytics payment information screening

Method and system for transfer of calls from an IP based phone

System for and method of dynamic extension assignment

Load balancing based on deep packet inspection

Method and system for a gateway transfer

Intelligent call transfer between call centers

Technical support systems and methods

System for and method of information encoding

Testing call routing

System and method for observing a communication session

Patents Applicationslast 30 patents

SYSTEM AND METHOD FOR PROVIDING SELF-SERVICE WHILE ON HOLD DURING A...

SYSTEM AND METHOD FOR CUSTOMER INTERACTION MANAGEMENT

TIERED CALL ROUTING

CALL OCCUPANCY MANAGEMENT

CONTACT CENTER CALL BACK

Method and System For A Gateway Transfer

Method and System for Trunk Independent Gateway Transfer of Calls

DYNAMIC UPDATE OF SKILLS DATABASE

Technical Support Systems and Methods

SYSTEM AND METHOD FOR OBSERVING A COMMUNICATION SESSION

CONTACT CENTER ROUTING

INTELLIGENT CALL TRANSFER

REAL-TIME ANALYTICS PAYMENT INFORMATION SCREENING

CUSTOMER SERVICE CONTACT

CUSTOMER SERVICE CONTACT

TESTING CALL ROUTING

LOAD BALANCING BASED ON DEEP PACKET INSPECTION

PROVIDING CALLER-SPECIFIC INFORMATION

SYSTEM FOR AND METHOD OF DYNAMIC EXTENSION ASSIGNMENT

SYSTEM FOR AND METHOD OF INFORMATION ENCODING

METHOD AND SYSTEM FOR TRANSFER OF CALLS FROM AN IP BASED PHONE

METHOD AND SYSTEM FOR TRUNK INDEPENDENT GATEWAY TRANSFER OF CALLS

METHOD AND SYSTEM FOR A CALL TRANSFER

Method And System For A Gateway Transfer

VOICE PORTAL COMMUNICATIONS