Rahul Vyas

Person

Jodhpur-Rajasthan, IN

People

Patents Grantslast 30 patents

Information Patent Grant
System and method for reducing wait-time in a multichannel contact...
- Patent number 12,026,158
- Issue date Jul 2, 2024
- InContact INC.
- Damian Brhel
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for redirecting inbound-voice-interactions to dig...
- Patent number 12,003,670
- Issue date Jun 4, 2024
- INCONTACT INC.
- Salil Dhawan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method to gauge agent self-assessment effectiveness in a...
- Patent number 11,961,031
- Issue date Apr 16, 2024
- NICE LTD.
- Harshit Kumar Sharma
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for determining and utilizing repeated conversati...
- Patent number 11,847,602
- Issue date Dec 19, 2023
- NICE LTD.
- Harshit Sharma
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Upfront customer time consideration along with optimized agent desk...
- Patent number 11,800,015
- Issue date Oct 24, 2023
- NICE LTD.
- Salil Dhawan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for identifying similar queries by a customer on...
- Patent number 11,782,940
- Issue date Oct 10, 2023
- INCONTACT INC.
- Rahul Vyas
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for optimal channel selection
- Patent number 11,716,671
- Issue date Aug 1, 2023
- INCONTACT INC.
- Salil Dhawan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for determining and utilizing after-call-work fac...
- Patent number 11,676,094
- Issue date Jun 13, 2023
- NICE LTD.
- Salil Dhawan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for reducing wait-time in a multichannel contact...
- Patent number 11,657,049
- Issue date May 23, 2023
- INCONTACT INC.
- Damian Brhel
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method enhancing customers satisfaction by assigning aba...
- Patent number 11,659,088
- Issue date May 23, 2023
- INCONTACT INC.
- Kunal Khanvilkar
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for redirecting inbound-voice-interactions to dig...
- Patent number 11,647,120
- Issue date May 9, 2023
- INCONTACT INC.
- Salil Dhawan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Upfront customer time consideration along with optimized agent desk...
- Patent number 11,575,790
- Issue date Feb 7, 2023
- NICE LTD.
- Salil Dhawan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for optimal channel selection
- Patent number 11,546,826
- Issue date Jan 3, 2023
- INCONTACT INC.
- Salil Dhawan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for determining and utilizing after-call-work fac...
- Patent number 11,386,382
- Issue date Jul 12, 2022
- NICE LTD.
- Salil Dhawan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Genuineness of customer feedback
- Patent number 11,367,089
- Issue date Jun 21, 2022
- NICE LTD.
- Salil Dhawan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for optimal channel selection
- Patent number 11,337,133
- Issue date May 17, 2022
- INCONTACT INC.
- Salil Dhawan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Upfront customer time consideration along with optimized agent desk...
- Patent number 11,310,364
- Issue date Apr 19, 2022
- NICE LTD.
- Salil Dhawan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Upfront customer time consideration along with optimized agent desk...
- Patent number 10,992,808
- Issue date Apr 27, 2021
- NICE LTD.
- Salil Dhawan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for distributing an agent interaction for evaluat...
- Patent number 10,863,027
- Issue date Dec 8, 2020
- NICE LTD.
- Rahul Vyas
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for distributing an agent interaction for evaluat...
- Patent number 10,616,413
- Issue date Apr 7, 2020
- NICE LTD.
- Rahul Vyas
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
SYSTEM AND METHOD FOR DETERMINING AN AGENT PROFICIENCY WHEN ADDRESS...
- Publication number 20240412147
- Publication date Dec 12, 2024
- NICE Ltd
- Kunal Khanvilkar
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD AND SYSTEM FOR CALCULATING LEVEL OF FRICTION WITHIN A CUSTOM...
- Publication number 20240394640
- Publication date Nov 28, 2024
- NICE Ltd
- Matan KERET
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
EFFORTLESS CUSTOMER CONTACT AND INCREASED FIRST CALL RESOLUTION SYS...
- Publication number 20240386357
- Publication date Nov 21, 2024
- NICE Ltd
- LeAnn HOPKINS
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
EVALUATION PARKING SYSTEM AND METHODS
- Publication number 20240202624
- Publication date Jun 20, 2024
- NICE Ltd
- LeAnn HOPKINS
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
COMPUTERIZED-METHOD AND COMPUTERIZED-SYSTEM FOR TRAINING AND APPLYI...
- Publication number 20240203424
- Publication date Jun 20, 2024
- NICE Ltd
- Matan KERET
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHODS OF IDENTIFYING AND UTILIZING AGENT CREDIBILITY D...
- Publication number 20230421695
- Publication date Dec 28, 2023
- NICE Ltd
- Rahul VYAS
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR REDIRECTING INBOUND-VOICE-INTERACTIONS TO DIG...
- Publication number 20230379410
- Publication date Nov 23, 2023
- InContact INC.
- Salil DHAWAN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR REDUCING WAIT-TIME IN A MULTICHANNEL CONTACT...
- Publication number 20230281198
- Publication date Sep 7, 2023
- InContact INC.
- Damian Brhel
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR DETERMINING AN AGENT PROFICIENCY WHEN ADDRESS...
- Publication number 20230230014
- Publication date Jul 20, 2023
- NICE Ltd
- Kunal Khanvilkar
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR IDENTIFYING NONADHERENCE TO CONTACT CENTER PR...
- Publication number 20230222428
- Publication date Jul 13, 2023
- NICE Ltd
- Ashadeepa DEBNATH
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR IDENTIFYING SIMILAR QUERIES BY A CUSTOMER ON...
- Publication number 20230130020
- Publication date Apr 27, 2023
- InContact INC.
- Rahul VYAS
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR IDENTIFYING AND UTILIZING EFFECTIVENESS OF AN...
- Publication number 20230113901
- Publication date Apr 13, 2023
- NICE Ltd
- Kunal KHANVILKAR
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR OPTIMAL CHANNEL SELECTION
- Publication number 20230112197
- Publication date Apr 13, 2023
- InContact INC.
- Salil DHAWAN
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
UPFRONT CUSTOMER TIME CONSIDERATION ALONG WITH OPTIMIZED AGENT DESK...
- Publication number 20230078353
- Publication date Mar 16, 2023
- NICE Ltd
- Salil DHAWAN
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD OF IDENTIFYING AND UTILIZING AGENT EFFECTIVENESS...
- Publication number 20220414578
- Publication date Dec 29, 2022
- NICE Ltd
- Rahul VYAS
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR DETERMINING AND UTILIZING REPEATED CONVERSATI...
- Publication number 20220358439
- Publication date Nov 10, 2022
- NICE Ltd
- Harshit Sharma
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR DETERMINING AND UTILIZING AFTER-CALL-WORK FAC...
- Publication number 20220300886
- Publication date Sep 22, 2022
- NICE Ltd
- Salil DHAWAN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR OPTIMAL CHANNEL SELECTION
- Publication number 20220256433
- Publication date Aug 11, 2022
- InContact INC.
- Salil DHAWAN
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD TO GAUGE AGENT SELF-ASSESSMENT EFFECTIVENESS IN A...
- Publication number 20220207457
- Publication date Jun 30, 2022
- NICE Ltd
- Harshit Kumar Sharma
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR DETERMINING AND UTILIZING AFTER-CALL-WORK FAC...
- Publication number 20220198364
- Publication date Jun 23, 2022
- NICE LTD
- Salil DHAWAN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
UPFRONT CUSTOMER TIME CONSIDERATION ALONG WITH OPTIMIZED AGENT DESK...
- Publication number 20220191327
- Publication date Jun 16, 2022
- NICE LTD.
- Salil DHAWAN
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR DISTRIBUTING AN AGENT INTERACTION TO THE EVAL...
- Publication number 20220092512
- Publication date Mar 24, 2022
- NICE Ltd
- Salil DHAWAN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
UPFRONT CUSTOMER TIME CONSIDERATION ALONG WITH OPTIMIZED AGENT DESK...
- Publication number 20210360108
- Publication date Nov 18, 2021
- NICE Ltd
- Salil DHAWAN
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
GENUINENESS OF CUSTOMER FEEDBACK
- Publication number 20210287235
- Publication date Sep 16, 2021
- NICE Ltd
- Salil DHAWAN
- G06 - COMPUTING CALCULATING COUNTING

Person

Patents Grantslast 30 patents

System and method for reducing wait-time in a multichannel contact...

System and method for redirecting inbound-voice-interactions to dig...

System and method to gauge agent self-assessment effectiveness in a...

System and method for determining and utilizing repeated conversati...

Upfront customer time consideration along with optimized agent desk...

System and method for identifying similar queries by a customer on...

Systems and methods for optimal channel selection

System and method for determining and utilizing after-call-work fac...

System and method for reducing wait-time in a multichannel contact...

System and method enhancing customers satisfaction by assigning aba...

System and method for redirecting inbound-voice-interactions to dig...

Upfront customer time consideration along with optimized agent desk...

Systems and methods for optimal channel selection

System and method for determining and utilizing after-call-work fac...

Genuineness of customer feedback

Systems and methods for optimal channel selection

Upfront customer time consideration along with optimized agent desk...

Upfront customer time consideration along with optimized agent desk...

System and method for distributing an agent interaction for evaluat...

System and method for distributing an agent interaction for evaluat...

Patents Applicationslast 30 patents

SYSTEM AND METHOD FOR DETERMINING AN AGENT PROFICIENCY WHEN ADDRESS...

METHOD AND SYSTEM FOR CALCULATING LEVEL OF FRICTION WITHIN A CUSTOM...

EFFORTLESS CUSTOMER CONTACT AND INCREASED FIRST CALL RESOLUTION SYS...

EVALUATION PARKING SYSTEM AND METHODS

COMPUTERIZED-METHOD AND COMPUTERIZED-SYSTEM FOR TRAINING AND APPLYI...

SYSTEM AND METHODS OF IDENTIFYING AND UTILIZING AGENT CREDIBILITY D...

SYSTEM AND METHOD FOR REDIRECTING INBOUND-VOICE-INTERACTIONS TO DIG...

SYSTEM AND METHOD FOR REDUCING WAIT-TIME IN A MULTICHANNEL CONTACT...

SYSTEM AND METHOD FOR DETERMINING AN AGENT PROFICIENCY WHEN ADDRESS...

SYSTEM AND METHOD FOR IDENTIFYING NONADHERENCE TO CONTACT CENTER PR...

SYSTEM AND METHOD FOR IDENTIFYING SIMILAR QUERIES BY A CUSTOMER ON...

SYSTEM AND METHOD FOR IDENTIFYING AND UTILIZING EFFECTIVENESS OF AN...

SYSTEMS AND METHODS FOR OPTIMAL CHANNEL SELECTION

UPFRONT CUSTOMER TIME CONSIDERATION ALONG WITH OPTIMIZED AGENT DESK...

SYSTEM AND METHOD OF IDENTIFYING AND UTILIZING AGENT EFFECTIVENESS...

SYSTEM AND METHOD FOR DETERMINING AND UTILIZING REPEATED CONVERSATI...

SYSTEM AND METHOD FOR DETERMINING AND UTILIZING AFTER-CALL-WORK FAC...

SYSTEMS AND METHODS FOR OPTIMAL CHANNEL SELECTION

SYSTEM AND METHOD TO GAUGE AGENT SELF-ASSESSMENT EFFECTIVENESS IN A...

SYSTEM AND METHOD FOR DETERMINING AND UTILIZING AFTER-CALL-WORK FAC...

UPFRONT CUSTOMER TIME CONSIDERATION ALONG WITH OPTIMIZED AGENT DESK...

SYSTEM AND METHOD FOR DISTRIBUTING AN AGENT INTERACTION TO THE EVAL...

UPFRONT CUSTOMER TIME CONSIDERATION ALONG WITH OPTIMIZED AGENT DESK...

GENUINENESS OF CUSTOMER FEEDBACK