Ravikumar Gopal

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Chennai, IN

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Patents Grantslast 30 patents

Information Patent Grant
Technologies for automated process discovery in contact center systems
- Patent number 12,212,714
- Issue date Jan 28, 2025
- Genesys Cloud Services, Inc.
- Archana Sekar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for multimedia contact center interactions via an...
- Patent number 11,797,596
- Issue date Oct 24, 2023
- Archana Sekar
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for multimedia contact center interactions via an...
- Patent number 11,308,145
- Issue date Apr 19, 2022
- Archana Sekar
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for creating bots for automating first party touc...
- Patent number 11,218,594
- Issue date Jan 4, 2022
- Archana Sekar
- G06 - COMPUTING CALCULATING COUNTING

Patents Applicationslast 30 patents

Information Patent Application
TECHNOLOGIES FOR DYNAMIC FREQUENTLY ASKED QUESTION GENERATION AND C...
- Publication number 20250124456
- Publication date Apr 17, 2025
- GENESYS CLOUD SERVICES, INC.
- Ayyanar Veerapandian
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR INTEGRATING ON-PREMISES SYSTEMS AND CLOUD-B...
- Publication number 20250004857
- Publication date Jan 2, 2025
- GENESYS CLOUD SERVICES, INC.
- Ravikumar Gopal
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
TECHNOLOGIES FOR AUTOMATED PROCESS DISCOVERY IN CONTACT CENTER SYSTEMS
- Publication number 20230208972
- Publication date Jun 29, 2023
- GENESYS CLOUD SERVICES, INC.
- Archana Sekar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR MULTIMEDIA CONTACT CENTER INTERACTIONS VIA AN...
- Publication number 20220207072
- Publication date Jun 30, 2022
- Genesys Telecommunications Laboratories, Inc.
- Archana Sekar
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR MULTIMEDIA CONTACT CENTER INTERACTIONS VIA AN...
- Publication number 20200372063
- Publication date Nov 26, 2020
- Genesys Telecommunications Laboratories, Inc.
- Archana Sekar
- G06 - COMPUTING CALCULATING COUNTING