RICHARD ALLEN COHEN

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WAYLAND, MA, US

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Patents Grantslast 30 patents

Information Patent Grant
Call selection based on continuum skill levels in a call center
- Patent number 6,925,165
- Issue date Aug 2, 2005
- Avaya Technology Corp.
- Richard Alan Cohen
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Arrangement for using dynamic metrics to monitor contact center per...
- Patent number 6,700,971
- Issue date Mar 2, 2004
- Avaya Technology Corp.
- Richard Alan Cohen
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Methods and apparatus for analysis of load-balanced multi-site call...
- Patent number 6,633,640
- Issue date Oct 14, 2003
- Avaya Technology Corp.
- Richard Alan Cohen
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
CALL SELECTION BASED ON CONTINUUM SKILL LEVELS IN A CALL CENTER
- Publication number 20020067822
- Publication date Jun 6, 2002
- RICHARD ALLEN COHEN
- H04 - ELECTRIC COMMUNICATION TECHNIQUE