Richard M. Lawrence

Person

Bainbridge Island, WA, US

People

Patents Grantslast 30 patents

Information Patent Grant
Systems and methods for workforce management system deployment
- Patent number 11,783,246
- Issue date Oct 10, 2023
- TALKDESK, INC.
- Richard Lawrence
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for quality management system deployment
- Patent number 11,157,856
- Issue date Oct 26, 2021
- TALKDESK, INC.
- Katherine Krucek
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Scheduling agents using skill group weights
- Patent number 10,931,823
- Issue date Feb 23, 2021
- TALKDESK, INC.
- Gennadiy Stepanov
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Scheduling agents using skill group weights
- Patent number 10,931,826
- Issue date Feb 23, 2021
- TALKDESK, INC.
- Gennadiy Stepanov
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Scheduling agents using skill group weights
- Patent number 10,931,824
- Issue date Feb 23, 2021
- TALKDESK, INC.
- Gennadiy Stepanov
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Scheduling agents using skill group weights
- Patent number 10,929,795
- Issue date Feb 23, 2021
- TALKDESK, INC.
- Gennadiy Stepanov
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Scheduling agents using skill group weights
- Patent number 10,929,796
- Issue date Feb 23, 2021
- TALKDESK, INC.
- Gennadiy Stepanov
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Monitoring and displaying the scheduled and actuated activities of...
- Patent number 8,719,067
- Issue date May 6, 2014
- Witness Systems, Inc.
- Jason Fama
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for automatic scheduling of a workforce
- Patent number 8,131,578
- Issue date Mar 6, 2012
- Verint Americas Inc.
- Jason Fama
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for displaying agent activity exceptions
- Patent number 7,953,621
- Issue date May 31, 2011
- Verint Americas Inc.
- Jason Fama
- G06 - COMPUTING CALCULATING COUNTING

Patents Applicationslast 30 patents

Information Patent Application
METHOD, APPARATUS, AND COMPUTER-READABLE MEDIUM FOR MANAGING WORKFO...
- Publication number 20220405694
- Publication date Dec 22, 2022
- Talkdesk, Inc
- Richard Lawrence
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR PREDICTING AND HANDLING SLACK PERIODS
- Publication number 20210201226
- Publication date Jul 1, 2021
- Talkdesk, Inc
- Katherine Krucek
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR PREDICTING AND HANDLING SLACK PERIODS
- Publication number 20210201245
- Publication date Jul 1, 2021
- Talkdesk, Inc
- Katherine Krucek
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR PREDICTING AND HANDLING SLACK PERIODS
- Publication number 20210201246
- Publication date Jul 1, 2021
- Talkdesk, Inc
- Katherine Krucek
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR AUTOMATING WORKFORCE MANAGEMENT SYSTEMS
- Publication number 20210158243
- Publication date May 27, 2021
- Talkdesk, Inc
- Jason Fama
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR AUTOMATING WORKFORCE MANAGEMENT SYSTEMS
- Publication number 20210158266
- Publication date May 27, 2021
- Talkdesk, Inc
- Jason Fama
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR AUTOMATING WORKFORCE MANAGEMENT SYSTEMS
- Publication number 20210158267
- Publication date May 27, 2021
- Talkdesk, Inc
- Jason Fama
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR SCHEDULING CONTRACTOR AGENTS BASED ON RESID...
- Publication number 20210142247
- Publication date May 13, 2021
- Talkdesk, Inc
- Jason Fama
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR SCHEDULING CONTRACTOR AGENTS BASED ON RESID...
- Publication number 20210144259
- Publication date May 13, 2021
- Talkdesk, Inc
- Jason Fama
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR SCHEDULING CONTRACTOR AGENTS BASED ON RESID...
- Publication number 20210142236
- Publication date May 13, 2021
- Talkdesk, Inc
- Jason Fama
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR QUALITY MANAGEMENT SYSTEM DEPLOYMENT
- Publication number 20210127006
- Publication date Apr 29, 2021
- Talkdesk, Inc
- Katherine Krucek
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS AND METHODS FOR QUALITY MANAGEMENT SYSTEM DEPLOYMENT
- Publication number 20210127007
- Publication date Apr 29, 2021
- Talkdesk, Inc
- Katherine Krucek
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS AND METHODS FOR QUALITY MANAGEMENT SYSTEM DEPLOYMENT
- Publication number 20210127005
- Publication date Apr 29, 2021
- Talkdesk, Inc
- Katherine Krucek
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS AND METHODS FOR QUALITY MANAGEMENT SYSTEM DEPLOYMENT
- Publication number 20210125117
- Publication date Apr 29, 2021
- Talkdesk, Inc
- Katherine Krucek
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR WORKFORCE MANAGEMENT SYSTEM DEPLOYMENT
- Publication number 20210117905
- Publication date Apr 22, 2021
- Talkdesk, Inc
- Richard Lawrence
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR WORKFORCE MANAGEMENT SYSTEM DEPLOYMENT
- Publication number 20210117884
- Publication date Apr 22, 2021
- Talkdesk, Inc
- Richard Lawrence
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR WORKFORCE MANAGEMENT SYSTEM DEPLOYMENT
- Publication number 20210117903
- Publication date Apr 22, 2021
- Talkdesk, Inc
- Richard Lawrence
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR WORKFORCE MANAGEMENT SYSTEM DEPLOYMENT
- Publication number 20210117904
- Publication date Apr 22, 2021
- Talkdesk, Inc
- Richard Lawrence
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR WORKFORCE MANAGEMENT SYSTEM DEPLOYMENT
- Publication number 20210117906
- Publication date Apr 22, 2021
- Talkdesk, Inc
- Richard Lawrence
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR WORKFORCE MANAGEMENT SYSTEM DEPLOYMENT
- Publication number 20210117885
- Publication date Apr 22, 2021
- Talkdesk, Inc
- Richard Lawrence
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR WORKFORCE MANAGEMENT SYSTEM DEPLOYMENT
- Publication number 20210117882
- Publication date Apr 22, 2021
- Talkdesk, Inc
- Richard Lawrence
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR PREDICTING AND RESOLVING SURGE PERIODS
- Publication number 20210081877
- Publication date Mar 18, 2021
- Talkdesk, Inc
- Jason Fama
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR PREDICTING AND RESOLVING SURGE PERIODS
- Publication number 20210081969
- Publication date Mar 18, 2021
- Talkdesk, Inc
- Jason Fama
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR PREDICTING AND RESOLVING SURGE PERIODS
- Publication number 20210081970
- Publication date Mar 18, 2021
- Talkdesk, Inc
- Jason Fama
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR PREDICTING AND RESOLVING SURGE PERIODS
- Publication number 20210081968
- Publication date Mar 18, 2021
- Talkdesk, Inc
- Jason Fama
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR AUTOMATIC SCHEDULING OF A WORKFORCE
- Publication number 20110295639
- Publication date Dec 1, 2011
- VERINT AMERICAS INC.
- Jason Fama
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
System and Method for Long Term Forecasting
- Publication number 20080300963
- Publication date Dec 4, 2008
- Krithika Seetharaman
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Systems and methods for automatic scheduling of a workforce
- Publication number 20080004934
- Publication date Jan 3, 2008
- Jason Fama
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Systems and methods for automatic scheduling of a workforce
- Publication number 20080004936
- Publication date Jan 3, 2008
- Jason Fama
- G06 - COMPUTING CALCULATING COUNTING

Richard M. Lawrence

Person

Patents Grantslast 30 patents

Systems and methods for workforce management system deployment

Systems and methods for quality management system deployment

Scheduling agents using skill group weights

Scheduling agents using skill group weights

Scheduling agents using skill group weights

Scheduling agents using skill group weights

Scheduling agents using skill group weights

Monitoring and displaying the scheduled and actuated activities of...

Systems and methods for automatic scheduling of a workforce

Systems and methods for displaying agent activity exceptions

Patents Applicationslast 30 patents

METHOD, APPARATUS, AND COMPUTER-READABLE MEDIUM FOR MANAGING WORKFO...

SYSTEMS AND METHODS FOR PREDICTING AND HANDLING SLACK PERIODS

SYSTEMS AND METHODS FOR PREDICTING AND HANDLING SLACK PERIODS

SYSTEMS AND METHODS FOR PREDICTING AND HANDLING SLACK PERIODS

SYSTEMS AND METHODS FOR AUTOMATING WORKFORCE MANAGEMENT SYSTEMS

SYSTEMS AND METHODS FOR AUTOMATING WORKFORCE MANAGEMENT SYSTEMS

SYSTEMS AND METHODS FOR AUTOMATING WORKFORCE MANAGEMENT SYSTEMS

SYSTEMS AND METHODS FOR SCHEDULING CONTRACTOR AGENTS BASED ON RESID...

SYSTEMS AND METHODS FOR SCHEDULING CONTRACTOR AGENTS BASED ON RESID...

SYSTEMS AND METHODS FOR SCHEDULING CONTRACTOR AGENTS BASED ON RESID...

SYSTEMS AND METHODS FOR QUALITY MANAGEMENT SYSTEM DEPLOYMENT

SYSTEMS AND METHODS FOR QUALITY MANAGEMENT SYSTEM DEPLOYMENT

SYSTEMS AND METHODS FOR QUALITY MANAGEMENT SYSTEM DEPLOYMENT

SYSTEMS AND METHODS FOR QUALITY MANAGEMENT SYSTEM DEPLOYMENT

SYSTEMS AND METHODS FOR WORKFORCE MANAGEMENT SYSTEM DEPLOYMENT

SYSTEMS AND METHODS FOR WORKFORCE MANAGEMENT SYSTEM DEPLOYMENT

SYSTEMS AND METHODS FOR WORKFORCE MANAGEMENT SYSTEM DEPLOYMENT

SYSTEMS AND METHODS FOR WORKFORCE MANAGEMENT SYSTEM DEPLOYMENT

SYSTEMS AND METHODS FOR WORKFORCE MANAGEMENT SYSTEM DEPLOYMENT

SYSTEMS AND METHODS FOR WORKFORCE MANAGEMENT SYSTEM DEPLOYMENT

SYSTEMS AND METHODS FOR WORKFORCE MANAGEMENT SYSTEM DEPLOYMENT

SYSTEMS AND METHODS FOR PREDICTING AND RESOLVING SURGE PERIODS

SYSTEMS AND METHODS FOR PREDICTING AND RESOLVING SURGE PERIODS

SYSTEMS AND METHODS FOR PREDICTING AND RESOLVING SURGE PERIODS

SYSTEMS AND METHODS FOR PREDICTING AND RESOLVING SURGE PERIODS

SYSTEMS AND METHODS FOR AUTOMATIC SCHEDULING OF A WORKFORCE

System and Method for Long Term Forecasting

Systems and methods for automatic scheduling of a workforce

Systems and methods for automatic scheduling of a workforce