Richard McCrossan

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Lisburn, GB

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Patents Grantslast 30 patents

Information Patent Grant
System and methods for tracking unresolved customer involvement wit...
- Patent number 10,412,219
- Issue date Sep 10, 2019
- Yi Chang
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for managing and transitioning automated chat con...
- Patent number 10,038,787
- Issue date Jul 31, 2018
- Eric Tamblyn
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and methods for tracking unresolved customer involvement wit...
- Patent number 9,942,399
- Issue date Apr 10, 2018
- Genesys Telecommunications Laboratories, Inc.
- Yi Chang
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for chat automation
- Patent number 9,912,810
- Issue date Mar 6, 2018
- Genesys Telecommunications Laboratories, Inc.
- Paul Segre
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and methods for tracking unresolved customer involvement wit...
- Patent number 8,831,203
- Issue date Sep 9, 2014
- Genesys Telecommunications Laboratories, Inc.
- Yi Chang
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
SYSTEM AND METHODS FOR TRACKING UNRESOLVED CUSTOMER INVOLVEMENT WIT...
- Publication number 20180191899
- Publication date Jul 5, 2018
- Genesys Telecommunications Laboratories, Inc.
- Yi CHANG
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR CHAT AUTOMATION
- Publication number 20170324866
- Publication date Nov 9, 2017
- Genesys Telecommunications Laboratories, Inc.
- Paul Segre
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR MANAGING AND TRANSITIONING AUTOMATED CHAT CON...
- Publication number 20170324867
- Publication date Nov 9, 2017
- Genesys Telecommunications Laboratories, Inc.
- Eric Tamblyn
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHODS FOR TRACKING UNRESOLVED CUSTOMER INVOLVEMENT WIT...
- Publication number 20140341369
- Publication date Nov 20, 2014
- Yi CHANG
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
System and Methods for Tracking Unresolved Customer Involvement wit...
- Publication number 20100158236
- Publication date Jun 24, 2010
- Yi Chang
- H04 - ELECTRIC COMMUNICATION TECHNIQUE