Richard Pickering

Person

Basingstoke, GB

People

Patents Grantslast 30 patents

Information Patent Grant
Method and apparatus for operating a contact center system
- Patent number 10,447,857
- Issue date Oct 15, 2019
- NEWVOICEMEDIA LIMITED
- Richard Pickering
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method and apparatus for operating a computer-telephony system
- Patent number 9,679,034
- Issue date Jun 13, 2017
- New Voice Media, Ltd.
- Richard Pickering
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and apparatus for using a search engine advantageously withi...
- Patent number 9,565,311
- Issue date Feb 7, 2017
- NEWVOICEMEDIA LIMITED
- Richard B Pickering
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Apparatus and method for integrating computer-telephony and search...
- Patent number 9,277,054
- Issue date Mar 1, 2016
- NewVoiceMedia Ltd.
- Richard B. Pickering
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and apparatus for using a search engine advantageously withi...
- Patent number 9,094,515
- Issue date Jul 28, 2015
- NewVoiceMedia Limited
- Richard B. Pickering
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and apparatus for handling a telephone call
- Patent number 8,774,390
- Issue date Jul 8, 2014
- NewVoiceMedia Limited
- Richard Pickering
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and apparatus for handling a telephone call
- Patent number 8,634,538
- Issue date Jan 21, 2014
- NewVoiceMedia Limited
- Richard Pickering
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Handling a telephone call by voice analytics in a computer-telephon...
- Patent number 8,600,756
- Issue date Dec 3, 2013
- New Voice Media Ltd.
- Richard Pickering
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Computer-telephony integration in a service provider environment
- Patent number 8,494,150
- Issue date Jul 23, 2013
- New Voice Media, Ltd.
- Richard Pickering
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and apparatus for handling a telephone call
- Patent number 8,139,753
- Issue date Mar 20, 2012
- Richard Pickering
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
CENTRALIZED CRM AND CALL ROUTING SERVICE FOR MULTIPLE ENTERPRISES
- Publication number 20190260877
- Publication date Aug 22, 2019
- NewVoiceMedia Ltd.
- Richard Pickering
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD AND APPARATUS FOR OPERATING A COMPUTER-TELEPHONY SYSTEM
- Publication number 20170277763
- Publication date Sep 28, 2017
- NewVoiceMedia, Ltd.
- Richard Pickering
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD AND APPARATUS FOR USING A SEARCH ENGINE ADVANTAGEOUSLY WITHI...
- Publication number 20170149974
- Publication date May 25, 2017
- NewVoiceMedia, Ltd.
- Richard B. Pickering
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD AND APPARATUS FOR USING A SEARCH ENGINE ADVANTAGEOUSLY WITHI...
- Publication number 20150334237
- Publication date Nov 19, 2015
- Richard B. Pickering
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD AND APPARATUS FOR HANDLING A TELEPHONE CALL
- Publication number 20130136249
- Publication date May 30, 2013
- NewVoiceMedia Limited
- Richard Pickering
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD AND APPARATUS FOR HANDLING A TELEPHONE CALL
- Publication number 20120140910
- Publication date Jun 7, 2012
- Richard Pickering
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD AND APPARATUS FOR OPERATING A CONTACT CENTER SYSTEM
- Publication number 20120066175
- Publication date Mar 15, 2012
- Richard Pickering
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD AND APPARATUS FOR USING A SEARCH ENGINE ADVANTAGEOUSLY WITHI...
- Publication number 20120057688
- Publication date Mar 8, 2012
- Richard B. Pickering
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
COMPUTER-TELEPHONY INTEGRATION IN A SERVICE PROVIDER ENVIRONMENT
- Publication number 20110188648
- Publication date Aug 4, 2011
- NEW VOICE MEDIA LIMITED
- Richard B. Pickering
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD AND APPARATUS FOR HANDLING A TELEPHONE CALL
- Publication number 20110125498
- Publication date May 26, 2011
- NEWVOICEMEDIA LTD
- Richard Pickering
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
APPARATUS AND METHOD FOR INTEGRATING COMPUTER-TELEPHONY AND SEARCH...
- Publication number 20100202603
- Publication date Aug 12, 2010
- NEW VOICE MEDIA LTD.
- Richard B. Pickering
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD AND APPARATUS FOR OPERATING A COMPUTER-TELEPHONY SYSTEM
- Publication number 20100128717
- Publication date May 27, 2010
- NEW VOICE MEDIA LTD.
- Richard Pickering
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD AND APPARATUS FOR HANDLING A TELEPHONE CALL
- Publication number 20090116636
- Publication date May 7, 2009
- PREMIER BUSINESS AUDIO LTD.
- Richard Pickering
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Richard Pickering

Person

Patents Grantslast 30 patents

Method and apparatus for operating a contact center system

Method and apparatus for operating a computer-telephony system

Method and apparatus for using a search engine advantageously withi...

Apparatus and method for integrating computer-telephony and search...

Method and apparatus for using a search engine advantageously withi...

Method and apparatus for handling a telephone call

Method and apparatus for handling a telephone call

Handling a telephone call by voice analytics in a computer-telephon...

Computer-telephony integration in a service provider environment

Method and apparatus for handling a telephone call

Patents Applicationslast 30 patents

CENTRALIZED CRM AND CALL ROUTING SERVICE FOR MULTIPLE ENTERPRISES

METHOD AND APPARATUS FOR OPERATING A COMPUTER-TELEPHONY SYSTEM

METHOD AND APPARATUS FOR USING A SEARCH ENGINE ADVANTAGEOUSLY WITHI...

METHOD AND APPARATUS FOR USING A SEARCH ENGINE ADVANTAGEOUSLY WITHI...

METHOD AND APPARATUS FOR HANDLING A TELEPHONE CALL

METHOD AND APPARATUS FOR HANDLING A TELEPHONE CALL

METHOD AND APPARATUS FOR OPERATING A CONTACT CENTER SYSTEM

METHOD AND APPARATUS FOR USING A SEARCH ENGINE ADVANTAGEOUSLY WITHI...

COMPUTER-TELEPHONY INTEGRATION IN A SERVICE PROVIDER ENVIRONMENT

METHOD AND APPARATUS FOR HANDLING A TELEPHONE CALL

APPARATUS AND METHOD FOR INTEGRATING COMPUTER-TELEPHONY AND SEARCH...

METHOD AND APPARATUS FOR OPERATING A COMPUTER-TELEPHONY SYSTEM

METHOD AND APPARATUS FOR HANDLING A TELEPHONE CALL