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Rick Baggenstoss
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Decatur, GA, US
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Patents Grants
last 30 patents
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Patent Grant
Method and system for selecting a preferred contact center agent ba...
Patent number
7,158,628
Issue date
Jan 2, 2007
Knowlagent, Inc.
Matthew G. A. McConnell
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Patents Applications
last 30 patents
Information
Patent Application
Method and system for assessing and deploying personnel for roles i...
Publication number
20070201679
Publication date
Aug 30, 2007
Knowlagent, Inc.
Rick Baggenstoss
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
Method and system for assessing and deploying personnel for roles i...
Publication number
20060072739
Publication date
Apr 6, 2006
Knowlagent Inc.
Rick Baggenstoss
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
Method and system for selecting a preferred contact center agent ba...
Publication number
20050043986
Publication date
Feb 24, 2005
Matthew G.A. McConnell
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
Managing the selection of performance interventions in a contact ce...
Publication number
20040202308
Publication date
Oct 14, 2004
Knowlagent, Inc.
Rick Baggenstoss
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
Managing the rate of delivering performance interventions in a cont...
Publication number
20040202309
Publication date
Oct 14, 2004
Knowlagent, Inc.
Rick Baggenstoss
G06 - COMPUTING CALCULATING COUNTING