Robert Joyce

Person

San Jose, CA, US

People

Patents Grantslast 30 patents

Information Patent Grant
System and method for automated and customizable agent availability...
- Patent number 7,406,515
- Issue date Jul 29, 2008
- Aspect Communications
- Robert H. Joyce
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and apparatus for universal call identification
- Patent number 6,718,022
- Issue date Apr 6, 2004
- Aspect Communications Corporation
- Jason Ehrlich
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and apparatus for integrating business data and transaction...
- Patent number 6,442,269
- Issue date Aug 27, 2002
- Aspect Communications
- Jason Ehrlich
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method for accessing real-time data in an automatic call distributi...
- Patent number 5,546,455
- Issue date Aug 13, 1996
- Aspect Telecommunications
- Robert Joyce
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and apparatus for diagnosing machines
- Patent number 4,985,857
- Issue date Jan 15, 1991
- General Motors Corporation
- Atul Bajpai
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Basic expert system tool
- Patent number 4,803,641
- Issue date Feb 7, 1989
- Tecknowledge, Inc.
- Steven Hardy
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Basic expert system tool
- Patent number 4,648,044
- Issue date Mar 3, 1987
- Teknowledge, Inc.
- Steven Hardy
- G06 - COMPUTING CALCULATING COUNTING

Patents Applicationslast 30 patents

Information Patent Application
Instant message processing in a customer interaction system
- Publication number 20050111653
- Publication date May 26, 2005
- Robert Joyce
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Method and system to provide expert support with a customer interac...
- Publication number 20050086290
- Publication date Apr 21, 2005
- Robert Joyce
- G06 - COMPUTING CALCULATING COUNTING

Robert Joyce

Person

Patents Grantslast 30 patents

System and method for automated and customizable agent availability...

Method and apparatus for universal call identification

Method and apparatus for integrating business data and transaction...

Method for accessing real-time data in an automatic call distributi...

Method and apparatus for diagnosing machines

Basic expert system tool

Basic expert system tool

Patents Applicationslast 30 patents

Instant message processing in a customer interaction system

Method and system to provide expert support with a customer interac...