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Robert L. Beard
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Alpharetta, GA, US
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last 30 patents
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Patent Grant
Method and system for selecting a preferred contact center agent ba...
Patent number
7,158,628
Issue date
Jan 2, 2007
Knowlagent, Inc.
Matthew G. A. McConnell
H04 - ELECTRIC COMMUNICATION TECHNIQUE
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last 30 patents
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Patent Application
Method and system for selecting a preferred contact center agent ba...
Publication number
20050043986
Publication date
Feb 24, 2005
Matthew G.A. McConnell
H04 - ELECTRIC COMMUNICATION TECHNIQUE
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Patent Application
Managing the rate of delivering performance interventions in a cont...
Publication number
20040202309
Publication date
Oct 14, 2004
Knowlagent, Inc.
Rick Baggenstoss
G06 - COMPUTING CALCULATING COUNTING