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Robert Wayne Snyder
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Danville, CA, US
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Patents Grants
last 30 patents
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Patent Grant
Method and apparatus for segmenting work in a contact center
Patent number
9,094,517
Issue date
Jul 28, 2015
Avaya Inc.
Michael R. Palmquist
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Data model of participation in multi-channel and multi-party contacts
Patent number
8,731,177
Issue date
May 20, 2014
Avaya Inc.
Sara Hildebrandt Kiefhaber
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Method and apparatus for determining customer routing in a call center
Patent number
8,045,696
Issue date
Oct 25, 2011
Avaya Inc.
Robin Donald Taylor
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Data model of participation in multi-channel and multi-party contacts
Patent number
7,953,859
Issue date
May 31, 2011
Avaya Inc.
Sarah Hildebrandt Kiefhaber
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Method and apparatus for determining wait treatment of a customer i...
Patent number
7,949,122
Issue date
May 24, 2011
Avaya Inc.
Robin Donald Taylor
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Provide a graceful transfer out of active wait treatment
Patent number
7,835,514
Issue date
Nov 16, 2010
Avaya Inc.
Robert Snyder
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Patents Applications
last 30 patents
Information
Patent Application
METHOD AND APPARATUS FOR SEGMENTING WORK IN A CONTACT CENTER
Publication number
20120189115
Publication date
Jul 26, 2012
AVAYA INC.
Michael R. Palmquist
H04 - ELECTRIC COMMUNICATION TECHNIQUE