Robin Harris Foster

Person

Monmouth County, NJ, US

People

Patents Grantslast 30 patents

Information Patent Grant
Servicing calls in call centers based on estimated call value
- Patent number 8,923,503
- Issue date Dec 30, 2014
- Avaya Inc.
- Robin H. Foster
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Data store for assessing accuracy of call center agent service time...
- Patent number 8,731,182
- Issue date May 20, 2014
- Avaya Inc.
- Robin H. Foster
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Servicing calls in call centers based on estimated call value
- Patent number 8,565,412
- Issue date Oct 22, 2013
- Avaya Inc.
- Robin H. Foster
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Utilizing small group call center agents to improve productivity wi...
- Patent number 8,036,371
- Issue date Oct 11, 2011
- Avaya Inc.
- Brigite M. Babine
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Prioritized service delivery based on presence and availability of...
- Patent number 7,787,609
- Issue date Aug 31, 2010
- Avaya Inc.
- Andrew D. Flockhart
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Methods and devices for balancing communications using match rates
- Patent number 7,209,444
- Issue date Apr 24, 2007
- Avaya Technology Corp.
- Robin Harris Foster
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Intelligent inbound/outbound communications blending
- Patent number 7,035,927
- Issue date Apr 25, 2006
- Avaya Technology Corp.
- Andrew Derek Flockhart
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Call selection based on continuum skill levels in a call center
- Patent number 6,925,165
- Issue date Aug 2, 2005
- Avaya Technology Corp.
- Richard Alan Cohen
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Timely shut-down of a real-time work center
- Patent number 6,766,013
- Issue date Jul 20, 2004
- Avaya Technology Corp.
- Andrew D. Flockhart
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Modification of voice prompting based on prior communication in a c...
- Patent number 6,760,428
- Issue date Jul 6, 2004
- Avaya Technology Corp.
- Robin H. Foster
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method for providing customer treatment based on specified rules in...
- Patent number 6,732,188
- Issue date May 4, 2004
- Avaya Technology Corp.
- Andrew Derek Flockhart
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Estimation of a work item's wait-time from the present stag...
- Patent number 6,694,009
- Issue date Feb 17, 2004
- Avaya Technology Corp.
- Gregory L. Anderson
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Methods and apparatus for multi-variable work assignment in a call...
- Patent number 6,661,889
- Issue date Dec 9, 2003
- Avaya Technology Corp.
- Andrew Derek Flockhart
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Methods and apparatus for analysis of load-balanced multi-site call...
- Patent number 6,633,640
- Issue date Oct 14, 2003
- Avaya Technology Corp.
- Richard Alan Cohen
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Methods and apparatus for service state-based processing of communi...
- Patent number 6,614,903
- Issue date Sep 2, 2003
- Avaya Technology Corp.
- Andrew Derek Flockhart
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Methods and apparatus for processing of communications in a call ce...
- Patent number 6,563,920
- Issue date May 13, 2003
- Avaya Technology Corp.
- Andrew Derek Flockhart
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Skill-value queuing in a call center
- Patent number 6,535,601
- Issue date Mar 18, 2003
- Avaya Technology Corp.
- Andrew Derek Flockhart
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Adjustment of call selection to achieve target values for interval-...
- Patent number 6,366,666
- Issue date Apr 2, 2002
- Avaya Technology Corp.
- David C. Bengtson
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Methods and apparatus for determining measures of agent-related occ...
- Patent number 6,359,982
- Issue date Mar 19, 2002
- Avaya Technologies Corp.
- Robin H. Foster
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Call selection and agent selection in a call center based on agent...
- Patent number 6,356,632
- Issue date Mar 12, 2002
- Avaya Technology Corp.
- Robin H. Foster
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Minimum interruption cycle time threshold for reserve call center a...
- Patent number 6,353,667
- Issue date Mar 5, 2002
- Avaya Technology Corp.
- Robin H. Foster
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Call center agent selection that optimizes call wait times
- Patent number 6,192,122
- Issue date Feb 20, 2001
- Avaya Technology Corp.
- Andrew D. Flockhart
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Optimizing call-center performance by using predictive data to dist...
- Patent number 6,173,053
- Issue date Jan 9, 2001
- Avaya Technology Corp.
- Frank J. Bogart
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Optimizing call-center performance by using predictive data to dist...
- Patent number 6,163,607
- Issue date Dec 19, 2000
- Avaya Technology Corp.
- Frank J. Bogart
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Arrangement for equalizing levels of service among skills
- Patent number 6,088,441
- Issue date Jul 11, 2000
- Lucent Technologies Inc.
- Andrew D. Flockhart
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Self-cleaning and forwarding feature for electronic mailboxes
- Patent number 6,088,720
- Issue date Jul 11, 2000
- Lucent Technologies Inc.
- Patricia Ann Berkowitz
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Arrangement for improving retention of call center's customers
- Patent number 6,064,731
- Issue date May 16, 2000
- Lucent Technologies Inc.
- Andrew D. Flockhart
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Waiting-call selection based on objectives
- Patent number 5,982,873
- Issue date Nov 9, 1999
- Lucent Technologies Inc.
- Andrew D. Flockhart
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Waiting-call selection based on anticipated wait times
- Patent number 5,905,793
- Issue date May 18, 1999
- Lucent Technologies Inc.
- Andrew D. Flockhart
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Transaction center for processing customer transaction requests fro...
- Patent number 5,903,877
- Issue date May 11, 1999
- Lucent Technologies Inc.
- Patricia Ann Berkowitz
- G06 - COMPUTING CALCULATING COUNTING

Patents Applicationslast 30 patents

Information Patent Application
SERVICING CALLS IN CALL CENTERS BASED ON ESTIMATED CALL VALU
- Publication number 20130230163
- Publication date Sep 5, 2013
- AVAYA INC.
- Robin H. Foster
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Servicing Calls in Call Centers Based On Estimated Call Value
- Publication number 20100322406
- Publication date Dec 23, 2010
- AVAYA INC.
- Robin H. Foster
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Data Store for Assessing Accuracy of Call Center Agent Service Time...
- Publication number 20100322408
- Publication date Dec 23, 2010
- AVAYA INC.
- Robin H. Foster
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Utilizing small group call center agents to improve productivity wi...
- Publication number 20070129996
- Publication date Jun 7, 2007
- Brigite M. Babine
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Methods and devices for balancing communications using match rates
- Publication number 20030214950
- Publication date Nov 20, 2003
- Robin Harris Foster
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
MODIFICATION OF VOICE PROMPTING BASED ON PRIOR COMMUNICATION IN A C...
- Publication number 20030206622
- Publication date Nov 6, 2003
- ROBIN H. FOSTER
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Intelligent inbound/outbound communications blending
- Publication number 20030177231
- Publication date Sep 18, 2003
- Andrew Derek Flockhart
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Timely shut-down of a real-time work center
- Publication number 20020181692
- Publication date Dec 5, 2002
- Andrew D. Flockhart
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
ADJUSTMENT OF CALL SELECTION TO ACHIEVE TARGET VALUES FOR INTERVAL-...
- Publication number 20020006192
- Publication date Jan 17, 2002
- DAVID C. BENGTSON
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Robin Harris Foster

Person

Patents Grantslast 30 patents

Servicing calls in call centers based on estimated call value

Data store for assessing accuracy of call center agent service time...

Servicing calls in call centers based on estimated call value

Utilizing small group call center agents to improve productivity wi...

Prioritized service delivery based on presence and availability of...

Methods and devices for balancing communications using match rates

Intelligent inbound/outbound communications blending

Call selection based on continuum skill levels in a call center

Timely shut-down of a real-time work center

Modification of voice prompting based on prior communication in a c...

Method for providing customer treatment based on specified rules in...

Estimation of a work item&#x00027;s wait-time from the present stag...

Methods and apparatus for multi-variable work assignment in a call...

Methods and apparatus for analysis of load-balanced multi-site call...

Methods and apparatus for service state-based processing of communi...

Methods and apparatus for processing of communications in a call ce...

Skill-value queuing in a call center

Adjustment of call selection to achieve target values for interval-...

Methods and apparatus for determining measures of agent-related occ...

Call selection and agent selection in a call center based on agent...

Minimum interruption cycle time threshold for reserve call center a...

Call center agent selection that optimizes call wait times

Optimizing call-center performance by using predictive data to dist...

Optimizing call-center performance by using predictive data to dist...

Arrangement for equalizing levels of service among skills

Self-cleaning and forwarding feature for electronic mailboxes

Arrangement for improving retention of call center's customers

Waiting-call selection based on objectives

Waiting-call selection based on anticipated wait times

Transaction center for processing customer transaction requests fro...

Patents Applicationslast 30 patents

SERVICING CALLS IN CALL CENTERS BASED ON ESTIMATED CALL VALU

Servicing Calls in Call Centers Based On Estimated Call Value

Data Store for Assessing Accuracy of Call Center Agent Service Time...

Utilizing small group call center agents to improve productivity wi...

Methods and devices for balancing communications using match rates

MODIFICATION OF VOICE PROMPTING BASED ON PRIOR COMMUNICATION IN A C...

Intelligent inbound/outbound communications blending

Timely shut-down of a real-time work center

ADJUSTMENT OF CALL SELECTION TO ACHIEVE TARGET VALUES FOR INTERVAL-...

Estimation of a work item's wait-time from the present stag...