Roger Sumner

Person

Batavia, IL, US

People

Patents Grantslast 30 patents

Information Patent Grant
Enterprise-wide occupancy based routing
- Patent number 8,358,774
- Issue date Jan 22, 2013
- Aspect Software, Inc.
- Judith Laughlin
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Discrete choice method of reporting and predicting multiple transac...
- Patent number 8,184,547
- Issue date May 22, 2012
- Aspect Software, Inc.
- Roger Sumner
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and apparatus for customer key routing
- Patent number 8,180,043
- Issue date May 15, 2012
- Aspect Software, Inc.
- Anthony J. Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Skill based chat function in a communication system
- Patent number RE43205
- Issue date Feb 21, 2012
- Aspect Software, Inc.
- Roger Sumner
- 379 - Telephonic communications
Information Patent Grant
Peer to peer application processor
- Patent number 7,961,867
- Issue date Jun 14, 2011
- Aspect Software, Inc.
- Anthony J. Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Contact center business modeler
- Patent number 7,912,205
- Issue date Mar 22, 2011
- Aspect Software, Inc.
- Tony Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method of collecting communication system information
- Patent number 7,564,846
- Issue date Jul 21, 2009
- Anthony J. Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and apparatus for assigning priorities by applying dynamical...
- Patent number 7,492,888
- Issue date Feb 17, 2009
- Mark J. Power
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Best practices learning for agents in a communication system
- Patent number 7,460,659
- Issue date Dec 2, 2008
- Rockwell Electronic Commerce
- Craig R. Shambaugh
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Session to track actual e-mail handling time
- Patent number 7,373,387
- Issue date May 13, 2008
- Rockwell Electronic Commerce Technologies
- Mike Hollatz
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Contact center conferencing of e-mail message
- Patent number 7,349,529
- Issue date Mar 25, 2008
- Rockwell Electronic Commerce Technologies, LLC
- Mike Hollatz
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Transaction outcome state mapping
- Patent number 7,324,640
- Issue date Jan 29, 2008
- Rockwell Electronic Commerce Technologies
- Anthony Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Adaptive transaction guidance
- Patent number 7,197,132
- Issue date Mar 27, 2007
- Rockwell Electronic Commerce Technologies, LLC
- Anthony Dezonno
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Personality based matching of callers to agents in a communication...
- Patent number 7,184,540
- Issue date Feb 27, 2007
- Rockwell Electronic Commerce Technologies, LLC
- Anthony J. Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Third party coaching for agents in a communication system
- Patent number 7,151,826
- Issue date Dec 19, 2006
- Rockwell Electronics Commerce Technologies LLC
- Craig R. Shambaugh
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Media translator for transaction processing system
- Patent number 7,058,578
- Issue date Jun 6, 2006
- Rockwell Electronic Commerce Technologies, LLC
- Mark J. Michelson
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Skill based chat function in a communication system
- Patent number 7,058,169
- Issue date Jun 6, 2006
- D.B. Zwirn Finance, LLC
- Roger Sumner
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Apparatus and method for providing caller-specific data to agent st...
- Patent number 6,931,119
- Issue date Aug 16, 2005
- Rockwell Electronic Commerce Technologies, LLC
- Mark J. Michelson
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Customer touch-point scoring system
- Patent number 6,868,153
- Issue date Mar 15, 2005
- Rockwell Electronic Commerce Technologies, LLC
- Anthony Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Automatic call distributor with agent controlled call connection
- Patent number 5,970,135
- Issue date Oct 19, 1999
- Rockwell International Corporation
- John P. Lenihan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Apparatus and method for identifying records of overflowed ACD calls
- Patent number 5,910,983
- Issue date Jun 8, 1999
- Rockwell Semiconductor Systems, Inc.
- Anthony J. Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Apparatus and method for identifying records of overflowed ACD calls
- Patent number 5,907,611
- Issue date May 25, 1999
- Rockwell International Corp.
- Anthony J. Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Automatic call distributor with prioritization
- Patent number 5,857,018
- Issue date Jan 5, 1999
- Rockwell International Corp.
- Roger A. Sumner
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for establishing communications between a remote...
- Patent number 5,857,014
- Issue date Jan 5, 1999
- Rockwell International Corporation
- Roger A. Sumner
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for simulating operation of an automatic call dis...
- Patent number 5,652,791
- Issue date Jul 29, 1997
- Rockwell International Corp.
- Kurt E. Sunderman
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Automatic call returning method for call distributor with message r...
- Patent number 5,181,236
- Issue date Jan 19, 1993
- Rockwell International Corporation
- James R. LaVallee
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
Method and apparatus for customer key routing
- Publication number 20080008309
- Publication date Jan 10, 2008
- Anthony J. Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Enterprise-wide occupancy based routing
- Publication number 20060256955
- Publication date Nov 16, 2006
- Judith Laughlin
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Contact center conferencing of e-mail message
- Publication number 20060239420
- Publication date Oct 26, 2006
- Mike Hollatz
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Contact center business modeler
- Publication number 20060147025
- Publication date Jul 6, 2006
- Rockwell Electronic Commerce Technologies LLC
- Anthony Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Business analytics strategy transaction reporter method and system
- Publication number 20060143116
- Publication date Jun 29, 2006
- Roger Sumner
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Discrete choice method of reporting and predicting multiple transac...
- Publication number 20060104213
- Publication date May 18, 2006
- Roger Sumner
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Method of collecting communication system information
- Publication number 20060045067
- Publication date Mar 2, 2006
- Rockwell Electronic Commerce Technologies, L.L.C.
- Anthony J. Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Peer to peer application processor
- Publication number 20060023868
- Publication date Feb 2, 2006
- Anthony J. Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Session to track actual e-mail handling time
- Publication number 20050193071
- Publication date Sep 1, 2005
- Mike Hollatz
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Automatic contact navigation system
- Publication number 20050047394
- Publication date Mar 3, 2005
- Jeff Hodson
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Skill based chat function in a communication system
- Publication number 20050047583
- Publication date Mar 3, 2005
- Rockwell Electronic Commerce Technologies LLC
- Roger Sumner
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Personality based routing
- Publication number 20040101127
- Publication date May 27, 2004
- Anthony J. Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Virtual reality enabled transaction processing system
- Publication number 20040103038
- Publication date May 27, 2004
- Mark J. Power
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Best practices learning for agents in a communication system
- Publication number 20040062381
- Publication date Apr 1, 2004
- Craig R. Shambaugh
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Third party coaching for agents in a communication system
- Publication number 20040062363
- Publication date Apr 1, 2004
- Craig R. Shambaugh
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Media translator for transaction processing system
- Publication number 20040059580
- Publication date Mar 25, 2004
- Mark J. Michelson
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Method and apparatus for assigning priorities by applying dynamical...
- Publication number 20040057570
- Publication date Mar 25, 2004
- Mark J. Power
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Method and apparatus for inquiry resolution in a transaction proces...
- Publication number 20040042611
- Publication date Mar 4, 2004
- Mark J. Power
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Apparatus and method for providing caller-specific data to agent st...
- Publication number 20040042612
- Publication date Mar 4, 2004
- Mark J. Michelson
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Utilization of agent idle time in a communication system
- Publication number 20030191632
- Publication date Oct 9, 2003
- Rockwell Electronic Commerce Technologies, L.L.C.
- Roger A. Sumner
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Adaptive transaction guidance
- Publication number 20030179877
- Publication date Sep 25, 2003
- Anthony Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Customer touch-point scoring system
- Publication number 20030174829
- Publication date Sep 18, 2003
- Anthony Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Transaction outcome state mapping
- Publication number 20030174831
- Publication date Sep 18, 2003
- Anthony Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Method and system for transacting and negotiating business over a c...
- Publication number 20030171995
- Publication date Sep 11, 2003
- Rockwell Electronic Commerce Technologies, L.L.C.
- Anthony J. Dezonno
- G06 - COMPUTING CALCULATING COUNTING

Roger Sumner

Person

Patents Grantslast 30 patents

Enterprise-wide occupancy based routing

Discrete choice method of reporting and predicting multiple transac...

Method and apparatus for customer key routing

Skill based chat function in a communication system

Peer to peer application processor

Contact center business modeler

Method of collecting communication system information

Method and apparatus for assigning priorities by applying dynamical...

Best practices learning for agents in a communication system

Session to track actual e-mail handling time

Contact center conferencing of e-mail message

Transaction outcome state mapping

Adaptive transaction guidance

Personality based matching of callers to agents in a communication...

Third party coaching for agents in a communication system

Media translator for transaction processing system

Skill based chat function in a communication system

Apparatus and method for providing caller-specific data to agent st...

Customer touch-point scoring system

Automatic call distributor with agent controlled call connection

Apparatus and method for identifying records of overflowed ACD calls

Apparatus and method for identifying records of overflowed ACD calls

Automatic call distributor with prioritization

System and method for establishing communications between a remote...

System and method for simulating operation of an automatic call dis...

Automatic call returning method for call distributor with message r...

Patents Applicationslast 30 patents

Method and apparatus for customer key routing

Enterprise-wide occupancy based routing

Contact center conferencing of e-mail message

Contact center business modeler

Business analytics strategy transaction reporter method and system

Discrete choice method of reporting and predicting multiple transac...

Method of collecting communication system information

Peer to peer application processor

Session to track actual e-mail handling time

Automatic contact navigation system

Skill based chat function in a communication system

Personality based routing

Virtual reality enabled transaction processing system

Best practices learning for agents in a communication system

Third party coaching for agents in a communication system

Media translator for transaction processing system

Method and apparatus for assigning priorities by applying dynamical...

Method and apparatus for inquiry resolution in a transaction proces...

Apparatus and method for providing caller-specific data to agent st...

Utilization of agent idle time in a communication system

Adaptive transaction guidance

Customer touch-point scoring system

Transaction outcome state mapping

Method and system for transacting and negotiating business over a c...