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Roy A. Jensen
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Westminster, CO, US
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Patents Grants
last 30 patents
Information
Patent Grant
Call management system using dynamic queue position
Patent number
7,050,567
Issue date
May 23, 2006
Avaya Technology Corp.
Roy A. Jensen
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Call management system using dynamic threshold adjustment
Patent number
6,741,698
Issue date
May 25, 2004
Avaya Technology Corp.
Roy A. Jensen
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Call management system using fast response dynamic threshold adjust...
Patent number
6,724,884
Issue date
Apr 20, 2004
Avaya Technology Corp.
Roy A. Jensen
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System for automatically predicting call center agent work time in...
Patent number
6,553,114
Issue date
Apr 22, 2003
Avaya Technology Corp.
Thomas S. Fisher
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System for automatically routing calls to call center agents in an...
Patent number
6,535,600
Issue date
Mar 18, 2003
Avaya Technology Corp.
Thomas S. Fisher
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System for automatically routing calls to call center agents in an...
Patent number
6,510,221
Issue date
Jan 21, 2003
Avaya Technology Corp.
Thomas S. Fisher
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Methods and apparatus for determining measures of agent-related occ...
Patent number
6,359,982
Issue date
Mar 19, 2002
Avaya Technologies Corp.
Robin H. Foster
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System for automatically routing calls to call center agents in an...
Patent number
6,347,139
Issue date
Feb 12, 2002
Avaya Technology Corp.
Thomas S. Fisher
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Call center agent selection that optimizes call wait times
Patent number
6,192,122
Issue date
Feb 20, 2001
Avaya Technology Corp.
Andrew D. Flockhart
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Arrangement for equalizing levels of service among skills
Patent number
6,088,441
Issue date
Jul 11, 2000
Lucent Technologies Inc.
Andrew D. Flockhart
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Arrangement for equalizing levels of service among skills
Patent number
6,052,460
Issue date
Apr 18, 2000
Lucent Technologies Inc.
Thomas S. Fisher
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Call distribution based on agent occupancy
Patent number
5,828,747
Issue date
Oct 27, 1998
Lucent Technologies Inc.
Thomas S. Fisher
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Patents Applications
last 30 patents
Information
Patent Application
Call management system using fast response dynamic threshold adjust...
Publication number
20020018554
Publication date
Feb 14, 2002
Roy A. Jensen
H04 - ELECTRIC COMMUNICATION TECHNIQUE