Rudy Bourcelot

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Everett, WA, US

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Patents Grantslast 30 patents

Information Patent Grant
Dynamic adjustment of service capacity
- Patent number 10,951,504
- Issue date Mar 16, 2021
- T-Mobile USA, Inc.
- Ryan Yokel
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Issue resolution script generation and usage
- Patent number 10,951,764
- Issue date Mar 16, 2021
- T-Mobile USA, Inc.
- Ryan Yokel
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Predictive service for smart routing
- Patent number 10,715,670
- Issue date Jul 14, 2020
- T-Mobile USA, Inc.
- Ryan Yokel
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Team-based customer care routing
- Patent number 10,148,819
- Issue date Dec 4, 2018
- T-Mobile USA, Inc.
- Ryan Yokel
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
ISSUE RESOLUTION SCRIPT GENERATION AND USAGE
- Publication number 20200314243
- Publication date Oct 1, 2020
- T-Mobile USA, Inc.
- Ryan Yokel
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
DYNAMIC ADJUSTMENT OF SERVICE CAPACITY
- Publication number 20200313995
- Publication date Oct 1, 2020
- T-Mobile USA, Inc.
- Ryan Yokel
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
PREDICTIVE SERVICE FOR SMART ROUTING
- Publication number 20200162614
- Publication date May 21, 2020
- T-Mobile USA, Inc.
- Ryan Yokel
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
TEAM-BASED CUSTOMER CARE ROUTING
- Publication number 20180191903
- Publication date Jul 5, 2018
- T-Mobile, USA, Inc.
- Ryan Yokel
- H04 - ELECTRIC COMMUNICATION TECHNIQUE