S. James P. SPOTTISWOODE

Person

Beverly Hills, CA, US

People

Patents Grantslast 30 patents

Information Patent Grant
Selective mapping of callers in a call-center routing system based...
- Patent number 8,295,471
- Issue date Oct 23, 2012
- The Resource Group International
- S. James P. Spottiswoode
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
PREDICTED CALL TIME AS ROUTING VARIABLE IN A CALL ROUTING CENTER SY...
- Publication number 20120224680
- Publication date Sep 6, 2012
- The Resource Group International LTD
- S. James P. SPOTTISWOODE
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
ESTIMATING AGENT PERFORMANCE IN A CALL ROUTING CENTER SYSTEM
- Publication number 20120051536
- Publication date Mar 1, 2012
- The Resource Group International LTD
- Zia CHISHTI
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
PRECALCULATED CALLER-AGENT PAIRS FOR A CALL CENTER ROUTING SYSTEM
- Publication number 20120051537
- Publication date Mar 1, 2012
- The Resource Group International LTD
- Zia CHISHTI
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SELECTIVE MAPPING OF CALLERS IN A CALL-CENTER ROUTING SYSTEM BASED...
- Publication number 20100183138
- Publication date Jul 22, 2010
- S. James P. SPOTTISWOODE
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SEPARATE PATTERN MATCHING ALGORITHMS AND COMPUTER MODELS BASED ON A...
- Publication number 20100142698
- Publication date Jun 10, 2010
- The Resource Group International LTD
- S. James P. SPOTTISWOODE
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
TIME TO ANSWER SELECTOR AND ADVISOR FOR CALL ROUTING CENTER
- Publication number 20100111288
- Publication date May 6, 2010
- Hassan Afzal
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
POOLING CALLERS FOR MATCHING TO AGENTS BASED ON PATTERN MATCHING AL...
- Publication number 20100111287
- Publication date May 6, 2010
- The Resource Group International LTD
- Qiaobing Xie
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
ROUTING CALLERS TO AGENTS BASED ON PERSONALITY DATA OF AGENTS
- Publication number 20100020959
- Publication date Jan 28, 2010
- The Resource Group International LTD
- S. James P. SPOTTISWOODE
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
ROUTING CALLERS TO AGENTS BASED ON TIME EFFECT DATA
- Publication number 20100020961
- Publication date Jan 28, 2010
- The Resource Group International LTD
- S. James P. SPOTTISWOODE
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
PROBABILITY MULTIPLIER PROCESS FOR CALL CENTER ROUTING
- Publication number 20090323921
- Publication date Dec 31, 2009
- The Resource Group International LTD
- S. James P. SPOTTISWOODE
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SKIPPING A CALLER IN QUEUE FOR A CALL ROUTING CENTER
- Publication number 20090232294
- Publication date Sep 17, 2009
- Qiaobing XIE
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Jumping callers held in queue for a call center routing system
- Publication number 20090190749
- Publication date Jul 30, 2009
- The Resource Group International LTD
- Qiaobing Xie
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Routing callers from a set of callers based on caller data
- Publication number 20090190744
- Publication date Jul 30, 2009
- The Resource Group International LTD
- Qiaobing Xie
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Routing callers out of queue order for a call center routing system
- Publication number 20090190750
- Publication date Jul 30, 2009
- The Resource Group International LTD
- Qiaobing Xie
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
CALL ROUTING METHODS AND SYSTEMS BASED ON MULTIPLE VARIABLE STANDAR...
- Publication number 20090190747
- Publication date Jul 30, 2009
- The Resource Group International LTD
- S. James P. SPOTTISWOODE
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS AND METHODS FOR ROUTING CALLERS TO AN AGENT IN A CONTACT CE...
- Publication number 20090190748
- Publication date Jul 30, 2009
- Zia Chishti
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
POOLING CALLERS FOR A CALL CENTER ROUTING SYSTEM
- Publication number 20090190745
- Publication date Jul 30, 2009
- The Resource Group International LTD
- Qiaobing Xie
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SEPARATE MATCHING MODELS BASED ON TYPE OF PHONE ASSOCIATED WITH A C...
- Publication number 20090190743
- Publication date Jul 30, 2009
- The Resource Group International LTD
- S. James P. SPOTTISWOODE
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

S. James P. SPOTTISWOODE

Person

Patents Grantslast 30 patents

Selective mapping of callers in a call-center routing system based...

Patents Applicationslast 30 patents

PREDICTED CALL TIME AS ROUTING VARIABLE IN A CALL ROUTING CENTER SY...

ESTIMATING AGENT PERFORMANCE IN A CALL ROUTING CENTER SYSTEM

PRECALCULATED CALLER-AGENT PAIRS FOR A CALL CENTER ROUTING SYSTEM

SELECTIVE MAPPING OF CALLERS IN A CALL-CENTER ROUTING SYSTEM BASED...

SEPARATE PATTERN MATCHING ALGORITHMS AND COMPUTER MODELS BASED ON A...

TIME TO ANSWER SELECTOR AND ADVISOR FOR CALL ROUTING CENTER

POOLING CALLERS FOR MATCHING TO AGENTS BASED ON PATTERN MATCHING AL...

ROUTING CALLERS TO AGENTS BASED ON PERSONALITY DATA OF AGENTS

ROUTING CALLERS TO AGENTS BASED ON TIME EFFECT DATA

PROBABILITY MULTIPLIER PROCESS FOR CALL CENTER ROUTING

SKIPPING A CALLER IN QUEUE FOR A CALL ROUTING CENTER

Jumping callers held in queue for a call center routing system

Routing callers from a set of callers based on caller data

Routing callers out of queue order for a call center routing system

CALL ROUTING METHODS AND SYSTEMS BASED ON MULTIPLE VARIABLE STANDAR...

SYSTEMS AND METHODS FOR ROUTING CALLERS TO AN AGENT IN A CONTACT CE...

POOLING CALLERS FOR A CALL CENTER ROUTING SYSTEM

SEPARATE MATCHING MODELS BASED ON TYPE OF PHONE ASSOCIATED WITH A C...