S. James P. Spottiswoode

Person

Beverly Hills, CA, US

People

Patents Grantslast 30 patents

Information Patent Grant
Call mapping systems and methods using variance algorithm (VA) and/...
- Patent number 10,666,805
- Issue date May 26, 2020
- Afiniti Europe Technologies Limited
- S. James P. Spottiswoode
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Pooling callers for matching to agents based on pattern matching al...
- Patent number 10,567,586
- Issue date Feb 18, 2020
- Afiniti Europe Technologies Limited
- Qiaobing Xie
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Call mapping systems and methods using bayesian mean regression (BMR)
- Patent number 10,334,107
- Issue date Jun 25, 2019
- Afiniti Europe Technologies Limited
- S. James P. Spottiswoode
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Call mapping systems and methods using variance algorithm (VA) and/...
- Patent number 10,142,479
- Issue date Nov 27, 2018
- Afiniti Europe Technologies Limited
- S. James P. Spottiswoode
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Call mapping systems and methods using variance algorithm (VA) and/...
- Patent number 10,044,867
- Issue date Aug 7, 2018
- Afiniti International Holdings, Ltd.
- S. James P. Spottiswoode
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Call mapping systems and methods using variance algorithm (VA) and/...
- Patent number 9,699,314
- Issue date Jul 4, 2017
- Afiniti International Holdings, Ltd.
- S. James P. Spottiswoode
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Call mapping systems and methods using variance algorithm (VA) and/...
- Patent number 9,686,411
- Issue date Jun 20, 2017
- Afiniti International Holdings, Ltd.
- S. James P. Spottiswoode
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Call mapping systems and methods using variance algorithm (VA) and/...
- Patent number 9,277,055
- Issue date Mar 1, 2016
- Satmap International Holdings Limited
- S. James P. Spottiswoode
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Call mapping systems and methods using bayesian mean regression (BMR)
- Patent number 9,025,757
- Issue date May 5, 2015
- Satmap International Holdings Limited
- S. James P. Spottiswoode
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Routing callers from a set of callers based on caller data
- Patent number 8,903,079
- Issue date Dec 2, 2014
- Satmap International Holdings Limited
- Qiaobing Xie
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Call mapping systems and methods using variance algorithm (VA) and/...
- Patent number 8,879,715
- Issue date Nov 4, 2014
- Satmap International Holdings Limited
- S. James P. Spottiswoode
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Probability multiplier process for call center routing
- Patent number 8,781,100
- Issue date Jul 15, 2014
- Satmap International Holdings Limited
- S. James P. Spottiswoode
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Predicted call time as routing variable in a call routing center sy...
- Patent number 8,750,488
- Issue date Jun 10, 2014
- Satmap International Holdings Limited
- S. James P. Spottiswoode
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for routing callers to an agent in a contact ce...
- Patent number 8,737,595
- Issue date May 27, 2014
- Satmap International Holdings Limited
- Zia Chishti
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for routing callers to an agent in a contact ce...
- Patent number 8,731,178
- Issue date May 20, 2014
- Satmap International Holdings Limited
- Zia Chishti
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Estimating agent performance in a call routing center system
- Patent number 8,724,797
- Issue date May 13, 2014
- Satmap International Holdings Limited
- Zia Chishti
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Call routing methods and systems based on multiple variable standar...
- Patent number 8,718,271
- Issue date May 6, 2014
- Satmap International Holdings Limited
- S. James P. Spottiswoode
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Separate matching models based on type of phone associated with a c...
- Patent number 8,712,821
- Issue date Apr 29, 2014
- Satmap International Holdings Limited
- S. James P. Spottiswoode
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Precalculated caller-agent pairs for a call center routing system
- Patent number 8,699,694
- Issue date Apr 15, 2014
- Satmap International Holdings Limited
- Zia Chishti
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Jumping callers held in queue for a call center routing system
- Patent number 8,670,548
- Issue date Mar 11, 2014
- Satmap International Holdings Limited
- Qiaobing Xie
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Separate pattern matching algorithms and computer models based on a...
- Patent number 8,634,542
- Issue date Jan 21, 2014
- Satmap International Holdings Limited
- S. James P. Spottiswoode
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for routing callers to an agent in a contact ce...
- Patent number 8,433,597
- Issue date Apr 30, 2013
- The Resource Group International Ltd
- Zia Chishti
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/...
- Publication number 20200288017
- Publication date Sep 10, 2020
- S. James P. SPOTTISWOODE
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
CALL MAPPING SYSTEMS AND METHODS USING BAYESIAN MEAN REGRESSION (BMR)
- Publication number 20190281160
- Publication date Sep 12, 2019
- Afiniti Europe Technologies Limited
- S. James P. SPOTTISWOODE
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/...
- Publication number 20190098138
- Publication date Mar 28, 2019
- Afiniti Europe Technologies Limited
- S. James P. SPOTTISWOODE
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/...
- Publication number 20150381810
- Publication date Dec 31, 2015
- SATMAP INTERNATIONAL HOLDINGS LTD.
- S. James P. SPOTTISWOODE
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/...
- Publication number 20150326724
- Publication date Nov 12, 2015
- SATMAP INTERNATIONAL HOLDINGS LTD.
- S. James P. SPOTTISWOODE
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/...
- Publication number 20150304496
- Publication date Oct 22, 2015
- S. James P. SPOTTISWOODE
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/...
- Publication number 20150304497
- Publication date Oct 22, 2015
- S. James P. SPOTTISWOODE
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
CALL MAPPING SYSTEMS AND METHODS USING BAYESIAN MEAN REGRESSION (BMR)
- Publication number 20150271332
- Publication date Sep 24, 2015
- SATMAP INTERNATIONAL HOLDINGS LTD.
- S. James P. SPOTTISWOODE
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/...
- Publication number 20150124955
- Publication date May 7, 2015
- SATMAP International Holdings Limited
- S. James P. SPOTTISWOODE
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/...
- Publication number 20140119533
- Publication date May 1, 2014
- The Resource Group International, Ltd.
- S. James P. SPOTTISWOODE
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
CALL MAPPING SYSTEMS AND METHODS USING BAYESIAN MEAN REGRESSION (BMR)
- Publication number 20130251138
- Publication date Sep 26, 2013
- The Resource Group International, Ltd.
- S. James P. SPOTTISWOODE
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR ROUTING CALLERS TO AN AGENT IN A CONTACT CE...
- Publication number 20130216036
- Publication date Aug 22, 2013
- The Resource Group International, Ltd.
- Zia CHISHTI
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS AND METHODS FOR ROUTING CALLERS TO AN AGENT IN A CONTACT CE...
- Publication number 20130101109
- Publication date Apr 25, 2013
- The Resource Group International LTD
- Zia CHISHTI
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

S. James P. Spottiswoode

Person

Patents Grantslast 30 patents

Call mapping systems and methods using variance algorithm (VA) and/...

Pooling callers for matching to agents based on pattern matching al...

Call mapping systems and methods using bayesian mean regression (BMR)

Call mapping systems and methods using variance algorithm (VA) and/...

Call mapping systems and methods using variance algorithm (VA) and/...

Call mapping systems and methods using variance algorithm (VA) and/...

Call mapping systems and methods using variance algorithm (VA) and/...

Call mapping systems and methods using variance algorithm (VA) and/...

Call mapping systems and methods using bayesian mean regression (BMR)

Routing callers from a set of callers based on caller data

Call mapping systems and methods using variance algorithm (VA) and/...

Probability multiplier process for call center routing

Predicted call time as routing variable in a call routing center sy...

Systems and methods for routing callers to an agent in a contact ce...

Systems and methods for routing callers to an agent in a contact ce...

Estimating agent performance in a call routing center system

Call routing methods and systems based on multiple variable standar...

Separate matching models based on type of phone associated with a c...

Precalculated caller-agent pairs for a call center routing system

Jumping callers held in queue for a call center routing system

Separate pattern matching algorithms and computer models based on a...

Systems and methods for routing callers to an agent in a contact ce...

Patents Applicationslast 30 patents

CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/...

CALL MAPPING SYSTEMS AND METHODS USING BAYESIAN MEAN REGRESSION (BMR)

CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/...

CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/...

CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/...

CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/...

CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/...

CALL MAPPING SYSTEMS AND METHODS USING BAYESIAN MEAN REGRESSION (BMR)

CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/...

CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/...

CALL MAPPING SYSTEMS AND METHODS USING BAYESIAN MEAN REGRESSION (BMR)

SYSTEMS AND METHODS FOR ROUTING CALLERS TO AN AGENT IN A CONTACT CE...

SYSTEMS AND METHODS FOR ROUTING CALLERS TO AN AGENT IN A CONTACT CE...