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Pune, IN
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Patents Grants
last 30 patents
Information
Patent Grant
System and method to safeguarding sensitive information in cobrowsi...
Patent number
11,841,972
Issue date
Dec 12, 2023
Avaya Management L.P.
Harsimran Jeet Singh
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Interaction based suitable channel selection for queued customers
Patent number
11,652,923
Issue date
May 16, 2023
Avaya Inc.
Jibin George
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
User guidance from gaze information during a communication session...
Patent number
11,422,836
Issue date
Aug 23, 2022
Avaya Management L.P.
Kiran Barhate
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Connecting contact center resources using DLT for IOT solutions
Patent number
11,416,819
Issue date
Aug 16, 2022
Avaya Management L.P.
Jibin George
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Fault detection and management in a real-time communication
Patent number
11,417,340
Issue date
Aug 16, 2022
Avaya Inc.
Darren Holmes
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Grant
Single point secured mechanism to disable and enable the access to...
Patent number
11,336,667
Issue date
May 17, 2022
Avaya Inc.
Jibin George
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Interaction based suitable channel selection for queued customers
Patent number
11,212,390
Issue date
Dec 28, 2021
Avaya Inc.
Jibin George
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Interaction determined auto-answer time
Patent number
11,025,776
Issue date
Jun 1, 2021
Avaya Inc.
Jibin George
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Patents Applications
last 30 patents
Information
Patent Application
SELECTIVE FINE-TUNING OF SPEECH
Publication number
20220415340
Publication date
Dec 29, 2022
Avaya Management L.P.
Kiran Barhate
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Application
USER GUIDANCE FROM GAZE INFORMATION DURING A COMMUNICATION SESSION...
Publication number
20220382571
Publication date
Dec 1, 2022
Avaya Management L.P.
Kiran Barhate
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
RESOLUTION SELECTION AND DEPLOYMENT
Publication number
20220292431
Publication date
Sep 15, 2022
Avaya Management L.P.
Harsimran Jeet Singh
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
ADAPTABLE WARNINGS AND FEEDBACK
Publication number
20220269517
Publication date
Aug 25, 2022
Avaya Management L.P.
Valentine C. Matula
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEM AND METHOD TO SAFEGUARDING SENSITIVE INFORMATION IN COBROWSI...
Publication number
20220121772
Publication date
Apr 21, 2022
Avaya Management L.P.
Harsimran Jeet Singh
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
Interaction Based Suitable Channel Selection for Queued Customers
Publication number
20220053094
Publication date
Feb 17, 2022
AVAYA INC.
Jibin George
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
CONNECTING CONTACT CENTER RESOURCES USING DLT FOR IOT SOLUTIONS
Publication number
20210374675
Publication date
Dec 2, 2021
Avaya Management L.P.
Jibin George
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
Fault detection and management in a real-time communication
Publication number
20210183394
Publication date
Jun 17, 2021
AVAYA INC.
Darren Holmes
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
INTERACTION BASED AUTO ANSWER TIME FOR BETTER PREPARED CONTACT CENT...
Publication number
20210014356
Publication date
Jan 14, 2021
AVAYA INC.
Jibin George
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
PRIORITIZE RAISE HAND OPERATION IN A CONFERENCE FOR EFFICIENT AND T...
Publication number
20210014074
Publication date
Jan 14, 2021
AVAYA INC.
Salil Dhawan
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
Interaction Based Suitable Channel Selection for Queued Customers
Publication number
20200351403
Publication date
Nov 5, 2020
AVAYA INC.
Jibin George
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
Single Point Secured Mechanism to Disable and Enable the Access to...
Publication number
20200220886
Publication date
Jul 9, 2020
AVAYA INC.
Jibin George
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SECURING A CUSTOMER HISTORY IN A CONTACT CENTER
Publication number
20200111104
Publication date
Apr 9, 2020
AVAYA INC.
Jibin George
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
MULTIPLE AD HOC COMMUNICATION NETWORK CREATION AND MANAGEMENT
Publication number
20200112535
Publication date
Apr 9, 2020
AVAYA INC.
Jibin George
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
PRIORITIZATION OF ROUTING FOR ESCALATED COMMUNICATION SESSIONS IN A...
Publication number
20200007685
Publication date
Jan 2, 2020
AVAYA INC.
Jibin George
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
AGENT SELECTION IN A CONTACT CENTER BASED ON LIKELIHOOD OF A COMMUN...
Publication number
20190245976
Publication date
Aug 8, 2019
AVAYA INC.
Jibin George
H04 - ELECTRIC COMMUNICATION TECHNIQUE