Scott Michael Rhodes

Person

Torrance, CA, US

People

Patents Grantslast 30 patents

Information Patent Grant
Invokable automated agent for interactive workflows
- Patent number 12,142,269
- Issue date Nov 12, 2024
- SERVICENOW, INC.
- Vinay Mohan
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Hybrid request routing system
- Patent number 12,095,634
- Issue date Sep 17, 2024
- SERVICENOW, INC.
- Vani Banaji
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for collaborative chat with non-native chat pla...
- Patent number 11,784,962
- Issue date Oct 10, 2023
- SERVICENOW, INC.
- Samantha Santo
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Dynamic agent management for multiple queues
- Patent number 11,645,591
- Issue date May 9, 2023
- SERVICENOW, INC.
- Victor Chung-Wai Chan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Workflows with rule-based assignments
- Patent number 11,625,655
- Issue date Apr 11, 2023
- SERVICENOW, INC.
- Ruoyu Wang
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Assignments of incoming requests to servers in computing clusters a...
- Patent number 11,258,847
- Issue date Feb 22, 2022
- SERVICENOW, INC.
- Scott Michael Rhodes
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Quick actions
- Patent number 10,997,002
- Issue date May 4, 2021
- SERVICENOW, INC.
- Scott Michael Rhodes
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Dynamic agent management for multiple queues
- Patent number 10,929,790
- Issue date Feb 23, 2021
- SERVICENOW, INC.
- Victor Chung-Wai Chan
- G06 - COMPUTING CALCULATING COUNTING

Patents Applicationslast 30 patents

Information Patent Application
Hybrid Request Routing System
- Publication number 20240406082
- Publication date Dec 5, 2024
- ServiceNow, Inc.
- Vani Banaji
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Hybrid Request Routing System
- Publication number 20240056368
- Publication date Feb 15, 2024
- ServiceNow, Inc.
- Vani Banaji
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
INVOKABLE AUTOMATED AGENT FOR INTERACTIVE WORKFLOWS
- Publication number 20230018601
- Publication date Jan 19, 2023
- ServiceNow, Inc.
- Vinay Mohan
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
SYSTEMS AND METHODS FOR COLLABORATIVE CHAT WITH NON-NATIVE CHAT PLA...
- Publication number 20220070133
- Publication date Mar 3, 2022
- ServiceNow, Inc.
- Samantha Santo
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
DYNAMIC AGENT MANAGEMENT FOR MULTIPLE QUEUES
- Publication number 20210142244
- Publication date May 13, 2021
- ServiceNow, Inc.
- Victor Chung-Wai Chan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
QUICK ACTIONS
- Publication number 20200348991
- Publication date Nov 5, 2020
- ServiceNow, Inc.
- Scott Michael Rhodes
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
WORKFLOWS WITH RULE-BASED ASSIGNMENTS
- Publication number 20200151649
- Publication date May 14, 2020
- ServiceNow, Inc.
- Ruoyu Wang
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
ADVANCED ROUTING AND ASSIGNMENT OF WORK ITEMS IN A REMOTE NETWORK M...
- Publication number 20200151650
- Publication date May 14, 2020
- ServiceNow, Inc.
- Scott Michael Rhodes
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
DYNAMIC AGENT MANAGEMENT FOR MULTIPLE QUEUES
- Publication number 20200074363
- Publication date Mar 5, 2020
- ServiceNow, Inc.
- Victor Chung-Wai Chan
- G06 - COMPUTING CALCULATING COUNTING

Scott Michael Rhodes

Person

Patents Grantslast 30 patents

Invokable automated agent for interactive workflows

Hybrid request routing system

Systems and methods for collaborative chat with non-native chat pla...

Dynamic agent management for multiple queues

Workflows with rule-based assignments

Assignments of incoming requests to servers in computing clusters a...

Quick actions

Dynamic agent management for multiple queues

Patents Applicationslast 30 patents

Hybrid Request Routing System

Hybrid Request Routing System

INVOKABLE AUTOMATED AGENT FOR INTERACTIVE WORKFLOWS

SYSTEMS AND METHODS FOR COLLABORATIVE CHAT WITH NON-NATIVE CHAT PLA...

DYNAMIC AGENT MANAGEMENT FOR MULTIPLE QUEUES

QUICK ACTIONS

WORKFLOWS WITH RULE-BASED ASSIGNMENTS

ADVANCED ROUTING AND ASSIGNMENT OF WORK ITEMS IN A REMOTE NETWORK M...

DYNAMIC AGENT MANAGEMENT FOR MULTIPLE QUEUES