Seamus HAYES

Person

GALWAY, IE

People

Patents Grantslast 30 patents

Information Patent Grant
System and method for optimizing agent time
- Patent number 11,533,398
- Issue date Dec 20, 2022
- Avaya Inc.
- Liam Loftus
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Contact center interfaces
- Patent number 10,944,868
- Issue date Mar 9, 2021
- Avaya Inc.
- Paul D'Arcy
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for automated determining when to review an agent...
- Patent number 10,462,297
- Issue date Oct 29, 2019
- Avaya Inc.
- Liam Loftus
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for optimizing agent time
- Patent number 10,425,534
- Issue date Sep 24, 2019
- Avaya, Inc.
- Liam Loftus
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Enhancing contact center calculations based on real-time speech ana...
- Patent number 10,270,914
- Issue date Apr 23, 2019
- Avaya Inc.
- Shmuel Shaffer
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for managing multi-modal communication sessions
- Patent number 9,871,835
- Issue date Jan 16, 2018
- Avaya Inc.
- Neil O'Connor
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Device, system, and method for optimizing active transactions of an...
- Patent number 9,813,553
- Issue date Nov 7, 2017
- Avaya Inc.
- Edel Kelly
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Automatic expansion and derivative tagging
- Patent number 9,774,825
- Issue date Sep 26, 2017
- Avaya Inc.
- Ajita John
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Security and retention tagging
- Patent number 9,705,926
- Issue date Jul 11, 2017
- Avaya Inc.
- Ajita John
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and system for optimizing contact center performance
- Patent number 9,542,657
- Issue date Jan 10, 2017
- Avaya Inc.
- Neil O'Connor
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Dynamic management of collaboration sessions using real-time text a...
- Patent number 9,531,782
- Issue date Dec 27, 2016
- Avaya Inc.
- Shmuel Shaffer
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and system for managing a contact center configuration
- Patent number 8,630,399
- Issue date Jan 14, 2014
- Paul D'Arcy
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Load balancing in a network of contact centres
- Patent number 7,505,578
- Issue date Mar 17, 2009
- Nortel Networks Limited
- Liam Mannion
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
SYSTEM AND METHOD FOR OPTIMIZING AGENT TIME
- Publication number 20190379790
- Publication date Dec 12, 2019
- AVAYA INC.
- Liam LOFTUS
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
ENHANCING CONTACT CENTER CALCULATIONS BASED ON REAL-TIME SPEECH ANA...
- Publication number 20190208062
- Publication date Jul 4, 2019
- AVAYA INC.
- Shmuel Shaffer
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
AUTOMATIC EXPANSION AND DERIVATIVE TAGGING
- Publication number 20170280099
- Publication date Sep 28, 2017
- AVAYA INC.
- Ajita John
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Device, System, and Method for Optimizing Active Transactions of an...
- Publication number 20170118341
- Publication date Apr 27, 2017
- AVAYA INC.
- Edel KELLY
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
STATEFUL TAGS
- Publication number 20170109351
- Publication date Apr 20, 2017
- AVAYA INC.
- Ajita John
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SECURITY AND RETENTION TAGGING
- Publication number 20170048275
- Publication date Feb 16, 2017
- AVAYA INC.
- Ajita John
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR MANAGING MULTI-MODAL COMMUNICATION SESSIONS
- Publication number 20160381091
- Publication date Dec 29, 2016
- AVAYA INC.
- Neil O'Connor
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
System and Method for Optimizing Agent Time
- Publication number 20160295018
- Publication date Oct 6, 2016
- AVAYA INC.
- Liam LOFTUS
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
System and Method for Automated Determining When to Review an Agent...
- Publication number 20160205250
- Publication date Jul 14, 2016
- AVAYA INC.
- Liam LOFTUS
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
ENHANCING CONTACT CENTER CALCULATIONS BASED ON REAL-TIME SPEECH ANA...
- Publication number 20150215464
- Publication date Jul 30, 2015
- AVAYA INC.
- Shmuel Shaffer
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
DYNAMIC MANAGEMENT OF COLLABORATION SESSIONS USING REAL-TIME TEXT A...
- Publication number 20150215365
- Publication date Jul 30, 2015
- AVAYA INC.
- Shmuel Shaffer
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD AND SYSTEM FOR OPTIMIZING CONTACT CENTER PERFORMANCE
- Publication number 20120215579
- Publication date Aug 23, 2012
- Avaya, Inc.
- Neil O'Connor
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD AND SYSTEM FOR MANAGING A CONTACT CENTER CONFIGURATION
- Publication number 20120082303
- Publication date Apr 5, 2012
- AVAYA INC.
- Paul D'Arcy
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Contact Center Interfaces
- Publication number 20110010382
- Publication date Jan 13, 2011
- Nortel Networks Limited
- Paul D'Arcy
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Load balancing in a network of contact centres
- Publication number 20050047585
- Publication date Mar 3, 2005
- Liam Mannion
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Seamus HAYES

Person

Patents Grantslast 30 patents

System and method for optimizing agent time

Contact center interfaces

System and method for automated determining when to review an agent...

System and method for optimizing agent time

Enhancing contact center calculations based on real-time speech ana...

System and method for managing multi-modal communication sessions

Device, system, and method for optimizing active transactions of an...

Automatic expansion and derivative tagging

Security and retention tagging

Method and system for optimizing contact center performance

Dynamic management of collaboration sessions using real-time text a...

Method and system for managing a contact center configuration

Load balancing in a network of contact centres

Patents Applicationslast 30 patents

SYSTEM AND METHOD FOR OPTIMIZING AGENT TIME

ENHANCING CONTACT CENTER CALCULATIONS BASED ON REAL-TIME SPEECH ANA...

AUTOMATIC EXPANSION AND DERIVATIVE TAGGING

Device, System, and Method for Optimizing Active Transactions of an...

STATEFUL TAGS

SECURITY AND RETENTION TAGGING

SYSTEM AND METHOD FOR MANAGING MULTI-MODAL COMMUNICATION SESSIONS

System and Method for Optimizing Agent Time

System and Method for Automated Determining When to Review an Agent...

ENHANCING CONTACT CENTER CALCULATIONS BASED ON REAL-TIME SPEECH ANA...

DYNAMIC MANAGEMENT OF COLLABORATION SESSIONS USING REAL-TIME TEXT A...

METHOD AND SYSTEM FOR OPTIMIZING CONTACT CENTER PERFORMANCE

METHOD AND SYSTEM FOR MANAGING A CONTACT CENTER CONFIGURATION

Contact Center Interfaces

Load balancing in a network of contact centres